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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Greg was very helpful and made it easy to make a purchase.
We're thrilled to hear your order was a complete success!
The agent took her time assisting me and took care of all my questions Will definitely do business with you again
Glad we could offer our help!
Awesome customer service, and very quick shipping! 2nd time ordering from them and will definitely order again.
We appreciate the feedback!
Being gun-shy of previous scams, I used Scam-Detector.com and found that RealTruck is rated 100 out of 100, meaning an exceptional good website. The salesperson was very courteous and very clear to understand even with my poor hearing problem. The salesperson actually spoke English! The parts order was quick and precise. I plan to use RealTruck in the future and I did not get a free donut or coffee mug for typing this either. Scooter from Wyoming
Scooter, we really appreciate your support and review!
I called with questions. Not only was my call answered instantly, but Chris was knowledgeable and explained his answer until I fully understood the product.
This was the reason I ended up ordering the product.
Thank you for your support!
I had a wonderful customer service rep that helped me pick out the items I wanted for my honeys truck. We have ordered things for my truck with great results so I ordered for his truck. I highly recommend Real Truck to others.
Karen, we really appreciate your support and review!
Chris. B was very informative and helpful! Quick to reply and following up with.
Thank you for sharing your shopping experience!
Staff is knowledgeable, friendly, and purchasing process and as very fast.
We appreciate the feedback!
The young lady know the product and what she didn't she could find the answer. It was great working this company. LARRY
Glad we could offer our help!
Service tech. Very knowledgeable e penitence was great.
Glad we could offer our help!
Online chat helped me find the product I wanted at a great price. And it was delivered the next day.
Thank you for your support!
All of my questions were answered and the agent helped me complete my purchase.
Thank you for sharing your shopping experience!
I actually called the help line to ask a few questions about steps for my new Silverado. I not only bought the steps but I bought a bed mat. The person I dealt with was very professional and took care of my needs and my future needs.
We appreciate the feedback!
Sales rep was very knowledgeable and willing to help.
Gave me a discount and as far as I know…(although I haven't received a shipping notice)…assured me of good shipping ETA!
We're thrilled to hear your order was a complete success!
The associate was very helpful and Identifying the correct running boards for my 1999 GMC Suburban. Will return for other needs.
Glad we could offer our help!
Confused. Talked with Mike at Gator & he was very helpful. Purchased thru him so am not sure where Real Truck fits in. I guess you are a distributor? Anyway, hopefully the roll up cover will do the job. Thanks.
We appreciate your support!
This is my third set of lug nuts I've bought for my vehicles from Real Truck. They are high quality, one piece nuts show chromed and look as good today as they did when I opened the box. As the saying goes "you get what you pay for" holds true with these nuts, although a tad bit pricey they'll be the last set of nuts each vehicle will ever need.
James, we really appreciate your support and review!
After 40 min on chat with no help or questions answered I called. Questions answered and order placed in less than 5 minutes. Will shop again order arrived 2 days later.
Glad we could offer our help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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