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RealTruck

4.4

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From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Amazing customer service!
February 18, 2022

The girl that helped me with my purchase gave me one of the best customer experiences I have ever had! I have been in the service industry for over 35 years and let me just say this young lady deserves a big raise! I will definitely be a return customer because of her professionalism, courtesy, and expertise. Thank you for such a great experience!

Date of experience: February 18, 2022
Lauren S. — RealTruck Rep
over a year old

We're happy to hear that your order was a complete success!

Kentucky
1 review
0 helpful votes
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Great customer service
February 18, 2022

Called in to get some assistance with a correct bed cover for my truck. Call was answered quickly and I received immediate help with selection and placed the order in time for same day shipping.

Date of experience: February 18, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate the feedback!

Texas
1 review
0 helpful votes
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Great Customer Service
February 18, 2022

The customer service did a fantastic job helping me pre-order a bed cover for my new Tundra. He went above and beyond, even gave me a discount as a new customer!

Date of experience: February 18, 2022
Lauren S. — RealTruck Rep
over a year old

We're thrilled to hear your order was a complete success!

North Carolina
1 review
0 helpful votes
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Running Boards
February 18, 2022

The customer service was great. Quick connection with a representative. Very friendly and most helpful. Will definitely purchase items in the future and recommend your site.

Date of experience: February 18, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Nebraska
1 review
0 helpful votes
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Good customer service
February 18, 2022

The gentleman on the phone did a great job of answering my questions and explaining the different options.

Date of experience: February 18, 2022
Lauren S. — RealTruck Rep
over a year old

Glad we could offer our help!

California
1 review
0 helpful votes
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Tundra Pro
February 18, 2022

Great experience overall, great customer service from Samantha M.

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate the feedback!

Pennsylvania
1 review
0 helpful votes
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Bakflip mx4 truck cover
February 17, 2022

Customer service was knowledgeable and pleasant. Product was shipped right away. We'll see how it is when it shows up. So far so good.

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for your support!

Ohio
1 review
0 helpful votes
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Great Customer Service
February 17, 2022

Real Truck customer service representative was extremely helpful and knowledgeable. He suggested a better and newer version of the product I wanted purchase for the same price. Very happ withier customer service!

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Glad we could offer our help!

Pennsylvania
1 review
0 helpful votes
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Fast all around
February 17, 2022

Ordered multiple items and all of them showed up very quickly. Had a issue with one of the items and customer service was able to get me taken care of very quickly as well. Already looking for then next upgrades from them.

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for your support!

Texas
1 review
0 helpful votes
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Top ranked
February 17, 2022

Was very pleased and at ease that I have ordered the correct items requested as this is the second time I have ordered from this company and expect nothing less than the best

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

We're happy to hear that your order was a complete success! (edited)

Montana
1 review
0 helpful votes
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Very satisfied
February 17, 2022

Questions were answered and product was ordered everything was good

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for your support!

California
1 review
0 helpful votes
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Very good
February 17, 2022

At first I was a little nervous doing a transaction over a chat, after he explained to me how it works felted much better.
Very satisfied. Can't wait for my parts.

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Efrain, we really appreciate your support and review!

Louisiana
1 review
0 helpful votes
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Very generous
February 17, 2022

Striaght to the point next day package was out for delivery conversation with customer service on point hassle free

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Virginia
1 review
0 helpful votes
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First order - won't be my last!
February 17, 2022

I placed the order on "chat". It could not have gone any better!

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Glad we could offer our help!

Virginia
1 review
0 helpful votes
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Enjoyable shopping experience
February 17, 2022

Chatting with the sales rep was enjoyable and informative. He gave me three recommendations for a bed cover for my truck. He provided costs of the three which were all below the advertised prices.

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Ohio
1 review
0 helpful votes
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Great Service
February 17, 2022

I am not very computer/internet savvy, so I called, and Alex at BakFlip was a great help in walking me through the order process. He helped me find exactly what I needed, and I appreciate his sincerity and knowledge.

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate the feedback!

Washington
1 review
0 helpful votes
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Seat covers
February 17, 2022

I talked to an actuall person and not a recording, and didnt have to stay on hold forever, he told me exactly how it was gonna go down, i was very pleased, he told me it would be about a month before i got my order but i received an email the next day saying they updated it and it would only be a couple of weeks! I wish everything went as smooth as this did

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

We're thrilled to hear your order was a complete success!

Colorado
1 review
0 helpful votes
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They did a really good job
February 17, 2022

The room I wanted was on backwater but they found me another one and they did a good job thank you and I'll be calling back in next month to get my spare rim

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate your support!

North Carolina
1 review
0 helpful votes
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Great experience
February 17, 2022

Chatted with a representive who was very helpful. Got a great price and was easy to complete my order. Received confirmation and my order was shipped very quickly.

Date of experience: February 17, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for your support, Sandy!

Maine
2 reviews
0 helpful votes
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Great shopping experience!
February 17, 2022

The rep. On the other end of the phone was very friendly, knowledgeable and detailed in his answers to all my questions. Also I might add it is very nice in this day in age to talk to someone who genuinely concerned that the product he is supplying is exactly what your looking for, at a very competitive price!

Date of experience: February 16, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate the feedback!