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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Raul was very knowledgeable about the products and even the ones that are coming out soon. Thank you
While searching for my husband's birthday gift, I came across your site and found what appeared to be just the right item. Having questions about product details, I contacted customer service and was fortunate enough to reach Dan. He was knowledgeable and informative. Afterward, rather than sending me back to the site for order placement, he offered to complete it himself.
We have yet to receive the order and if it is anywhere near the level of service received, I'll be thrilled.
Thank you, Dan!
We're thrilled to hear your order was a complete success!
Very informative customer service representative made my buying very easy.
Glad we could help!
Live chat with a representative Sunday afternoon. Representative helped confirm part and place order. Order shipped, and was at FedEx Monday morning at 1 am. Supposed to be at my house before end of day Monday. 1 day free shipping with an order placed on a Sunday afternoon. I am impressed.
We're happy to hear your order was a complete success!
Great customer service, easy transaction, fairly fast shipping. Product has always been good quality.
We appreciate the feedback!
I had a notice in my email the product had shipped that same afternoon.
Thank you for sharing your shopping experience!
We appreciate the feedback!
Thank you for sharing your shopping experience!
It was a pleasure buying my steps he was helpful very knowledgeable and made feel so happy extremely impressed
Glad we could offer our help!
I ordered the cover on Thursday morning, the sales representative said that it would be a 2 day (Saturday) delivery and true to his word it arrived Saturday mid day. The installation was as described it literally to 5 minutes to install the cover.
I am impressed. I will buy another one for my other truck.
Thank you for your support!
Good service and good experience, so far. Product has not been delivered yet so I can't speak to that part of the process. Delivery looks like it will take about two weeks, which is excessive but not unexpected under the current administration. Let's Go Brandon!
Thank you for sharing your shopping experience!
Called RealTruck and spoke very a courteous and professional female on the phone. She asked me questions and looked up to see what she could find. She found the seat covers for the vehicle and in the requested color. A few days later the seat cover company called to confirm the order. Everything was easy and professional in placing my order. Now I'm waiting for the order to arrive.
We're thrilled to hear your order was a complete success!
Super, super fast shipping, and great product. This was the first time I've dealt with this company, and it was a great experience. I will definitely share my experience with you,. To all my friends, and tell them how easy it was to work with you folks. It was a pleasure to work with you. I was really amazed at the super, super fast shipping.
Ken, we really appreciate your support and review!
Very helpful customer service and got me the exact fit! Great product!
Glad we could offer our help!
I found one of the parcels That was supposed to be delivered to me on Saturday Friday evening at my mailbox that parcel was broken open and I am not certain if it is complete. The royals that was supposed to come with it were not there! I have received no further information or contact from your company and the tracking number has been removed from the site. If I do not hear from you in a timely manner I will begin to pursue my rights as a credit card holder and contact the bank to ask them to stop payment or retrieve the money's for this problem! Please contact me so that we can avoid getting a third party involved in this issue!
Marlon, this greatly concerns us and we appreciate you reaching out. I have sent this issue over to the correct team so we can resolve it and prevent this in the future. One of our service agents will be reaching out to you via the email we have on file at the time of purchase. I am truly sorry for the inconvenience this has caused you.
Nick was the best. Answered all my concerns and I will definitely buy again
Thank you for your support!
Had a chat. Very helpful and easy to order. Made recommendations giving me options. Couldn't be happier.
Glad we could offer our help!
Full disclosure, I have bought 90% of my parts from a different company. When I had questions about a part that RealTruck offered and the other didn't, they were so fast to answer. Not only answering my questions, but setting up my order right from the chat. I will DEFINITELY be using them on future orders also. Thanks RealTruck.com! -A happy customer
We're thrilled to hear your order was a complete success!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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