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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Michigan
1 review
0 helpful votes
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Awesome
May 9, 2022

Hey, didn't have to wait long for my merchandise to arrived, Bravo my amigos, now just gotta get someone to install them, but I'm sure that i can do it with these easy instructions,, thanks

Date of experience: May 9, 2022
Massachusetts
1 review
0 helpful votes
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Pete's review Ve
May 9, 2022

Very satisfying Very pleasant and very helpful which makes me very pleased.

Date of experience: May 9, 2022
Indiana
1 review
0 helpful votes
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Underseat Storage Container
May 9, 2022

I was taken care of very quickly through the Live Chat feature and will do business again!

Date of experience: May 9, 2022
Vermont
1 review
0 helpful votes
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Great experience
May 9, 2022

Was very friendly an wavers helpful getting me what I wanted.

Date of experience: May 9, 2022
Ohio
1 review
0 helpful votes
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Wrong item
June 8, 2022

I ordered seat covers for my truck and I was specific about there not being a third front seat if the Center consul was flipped back. I explained to the man that took my order and right after I ordered my seat covers I got a confirmation email with the option to view my order. When I viewed my order it was completely wrong and now I have to wait to get the money back on my card so I can re-order the correct item.

Date of experience: May 9, 2022
Melissa H. — RealTruck Rep
over a year old

Hello John, we apologize for any miscommunication that may have happened in regard to your order. A refund has already been processed on our end.

Illinois
1 review
0 helpful votes
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No complaints
May 9, 2022

Ordered 4 rims. Courtney was very helpful. The order was shipped fast. Haven't gotten them mounted yet but they look like nice rims, I'm sure they'll look great on my truck

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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Colorado running board
May 9, 2022

Company rep was outstanding and fast. Called me back within an hour and took care of my order.

Date of experience: May 9, 2022
Alabama
1 review
0 helpful votes
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Helpful
May 9, 2022

Daniel was great, we chatted back and forth and I believe he give me agood deal on a bed cover.

Date of experience: May 9, 2022
Minnesota
1 review
0 helpful votes
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Customer service was good.
May 9, 2022

The 2 gentleman that I talked with was very helpful on my product buying they answered all of my questions.
I have received the cover but I am not at home to put it on yet so I can not give any feedback yet on it.

Date of experience: May 9, 2022
Missouri
1 review
0 helpful votes
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I'm very pleased with price and service! Will buy again.

Date of experience: May 9, 2022
Massachusetts
1 review
0 helpful votes
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Best price…!
May 9, 2022

I got the best price on the market in a Rancho 3" lift kit for my 2020 Chevy Silverado 1500 RST, thank you

Date of experience: May 9, 2022
Georgia
1 review
0 helpful votes
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Great customer service, quick & very helpful!
Gary was very knowledgeable about the product and made sure it was what we needed and for the correct vehicle. Will order again!

Date of experience: May 9, 2022
South Carolina
1 review
0 helpful votes
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Great customer service
May 9, 2022

It was a great experience talking to the customer service representative, she was more than knowledgeable on the phone and help me out in even placing my order with her.

Date of experience: May 9, 2022
Pennsylvania
1 review
0 helpful votes
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Tonneau purchase
May 9, 2022

I chatted with customer Rep and theh were very helpful verifying fitment, and best possible price. Delivery is schedled sooner than expected. All around pleasant experience.

Date of experience: May 9, 2022
Colorado
1 review
0 helpful votes
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Easy payment 2 day delivery really easy experience

Date of experience: May 9, 2022
North Carolina
1 review
0 helpful votes
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KC lights and rain guards
May 9, 2022

Phone assistance was fantastic! Order shipped in 2 days and arrived on time! Definitely would recommend this company.

SEMPER FIDELIS!

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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Side bars for my f150
May 9, 2022

I was very pleased with the very helpful service I received when ordering the side bars for my truck they fit perfectly.

Date of experience: May 9, 2022
Melissa H. — RealTruck Rep
over a year old

Hi, thank you for sharing your feedback!

South Carolina
1 review
0 helpful votes
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Satisfied thumbs up!
May 9, 2022

Very satisfied, the representative that I talk to was very helpful, I ordered three different things and he explained about each one of them to make sure they fit my vehicle. I got them in a very short time, in fact I was very surprised they got to my residence so quickly. Yes I will definitely be using real truck again and again for my parts. And again thank you very much... Trapper

Date of experience: May 9, 2022
Melissa H. — RealTruck Rep
over a year old

Hi, thank you for sharing your feedback!

Missouri
1 review
0 helpful votes
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Totally satisfied!
May 8, 2022

First time customer. Service by phone was absolutely awesome! Less that $100 purchase, but shipping was free!
Product arrived in two days, without priority shipping! What's not to like about that?

Date of experience: May 8, 2022
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for telling us about your experience!

North Carolina
1 review
0 helpful votes
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Package delivery
June 7, 2022

Was told my product would be delivered on Friday 5/6/22 it still hasn't been delivered as of today and not my address is missing a number because the worker did not add it and FedEx stated they are sending the package back

Date of experience: May 8, 2022