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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very fast almost instant shipping very satisfied will order from again
Excellent service. I had called to ensure I would get the tonneau cover when I needed it. I got it the next day. Did not pay extra for the shipping. Cover is awesome at a great price.
This was my second purchase of a tonneau cover from Real Truck. Both times I received a good price, friendly and professional service, rapid delivery and easy installation. I expect to remain a customer for other truck accessories.
My experience was great from the very beginning to the very end.
Good company to deal with, did what they said they would do arrived the day they said it would.
When i called my order in I was given great service for the product that I ordered.
Cover came as promised. Bed liner not due for a week or so.
I thought you were located in Florida. Should have gotten the parts in two days easily. Never got a tracking number so I could plan on being around to receive it.
Not an exact fit. Had to drill out one of the mounting holes.No instructions.
Lots of products and competitive pricing. My only concern was product being on backorder or product not being available for months. I told the agent I needed it within 3 weeks so if they could not make this happen then I would have to purchase from someplace else. Of course, they probably work on commission and told me all the right things. Two weeks later and the product has not shipped, I keep getting notices where its new eta dates. Not only this but the product online was running a special with a 300-dollar rebate if purchased online. Once i talked to someone and after the transaction my paperwork says it not eligible for the rebate. So, once again consumer gets it in the back door. Nice work guys. I will go with another online company in the future.
Sam
I called and placed the order, and got my items with in 3 days. Great service and easy as pie.
Hi, thank you for sharing your feedback!
The Retrax Pro tonneau I purchased was easy to ensemble and install. I'm looking forward to years of service.
Hello, thank you for telling us about your experience!
I spent almost 700 dollars for new side steps for my truck. The delivery took longer than expected and the new side steps came in weeks. I went to install the rails and they were the wrong length. I called support and they confirmed they are indeed the wrong ones, but because my order was over 30 days they will not exchange them, or even work to help exchange them. They are willing to help me purchse the correct ones. I think I will look elsewhere to buy my parts with a better support system. Frustrated to have spent so much for so little support on the wrong product.
Your order was placed in December on your own accord and arrived in January, for which we do apologize for the delay in the shipment of your order. However, the return is at the discretion of the manufacturer to accept the return back. They denied the return due to the request being submitted approx 85 days after the item was delivered. It is now May and way passed the 30-day time period for returns. We would advise any consumer to not purchase items during seasons in which you cannot install them or do a test fit. https://realtruck.com/returns/
Whoever I spoke with was so knowledgeable in bed covers, it blew my mind. He really helped me sort through all the options and find the one that was best for my application.
The shipping box was destroyed on delivery. Even boxes inside the box were damaged. Missing some hardware and wire connectors. The boxes were so bad that if I were to ship it back I would have to purchase new boxes. I will make do but not happy with a $2,000 purchase!
We are terribly sorry for the condition your item arrived in. Please let us know what items were missing and or damaged so that we can replace them for you.
Easy to order and great sales staff. Thanks to David L
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thank you for sharing your feedback. We are sorry that our representative was not clear in communicating the lead times for the product you ordered. We try to provide up-to-date information as we receive it, at this time inventory is very fluid and we do not always have a clear idea of inventory at the time since it is typically not updated live. For items that are built to order, manufacturing times can also be extended further than we normally anticipate. The rebate was not offered because you did not qualify, you must have purchased a Retrax XR cover with your rack, https://static.thiecommerce.com/assets/production/retraxelevaterebate050122/c0439fee8091a095bcc5a7c111d3be39.pdf