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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Order via website chat with Samantha. Process was quick, easy and got a great price on the bed cover. RapidShip was *fast*; ordered Friday and received it Sunday.
Have been looking for extant cargo cleats for my F150 for a year. I just couldn't find them at a reasonable price. Amazon doesn't have them, a believe it or not scenario! I have watched the price for twelve at Real Truck site for three months but only needed 6. They gave me a 10% discount and I bought the twelve pack. I will share with a friend and give him a surprise gift just for fun.
I needed to chat to finalize my purchase and I was pleasantly surprised how quick, to the point, and efficient it was
Very helpful and great customer service. Glad they where there to answer and take my order on a Sunday
So these folks are probably the best accessory company on the net. You never have to wait long on hold if you need assistance and the staff is very knowledgeable, the prices are competitive, and shipping is fast. What more could you ask for. RealTruck is my go to place when I need parts or accessories! Thanks!
Part is exactly what I'm looking for to for my truck
Alex and Todd run a great site, communicate well, and offer competitive products. 10/10, will go back to Real Truck for my vehicle needs
Person on the phone was very helpful and corteous. My order showed up quickly... 2 days. Impressive.
Great online sales & fitment. Will use again. Customer service representative helped me through the entire process.
Answered all my questions and gave me a little discount at the end! Very satisfied!
Spoke with sales Rep "Butch". He offered several choises to choose from. Was personable and thorough. I give him an A+.
Always have a great selection and great customer service
I ordered a roll up cover so I can utilize the entire bed if hauling. I received a fold cover top. Which I liked the look of it at first so I didn't even care that they sent the wrong one. However the seals on side are molded with a slant it looks like a half job. I put maybe 50 -100 city miles on my truck with maybe 50mph max on it and the back seal fell off. I didn't lose it. But I mean how does that fall off? I know this isn't the best quality for the price but 50 miles? Now I got to worry about rain water getting in with my stuff. I prefer a refund and will spend more money on a better quality if they can send a better one.
Completing my purchase was super easy using the online chat!
Hello, thank you for telling us about your order experience!
So first set of rims I've bought my entire life, get the rims they look great till I put them on, I notice that the rims turn in a different direction on each side! Why are rims not the same direction, why was this not mentioned during the sale of the rims after having to settle on a 3rd choice. Not sure what to do, got 4 grand in tires and rims and I don't want them on my truck because it doesn't look good and doesn't dig on both sides. Very disappointed and now gotta sell them in hopes to get some of my money back. I guess it's on me because I didn't ask but like I said I'm new to buying rims, I'm 50 years old and I step out for the first time and now I have $4000 worth of stuff I can't use. Please go into detail when selling things to someone, will look elsewhere for everything else I need along with trying to find some new rims that dig in the same direction!
*******@yahoo.com
First try I ordered the wrong one, my fault. They sent me the right one asap and it fit's great. I will definitely be purchasing other Items later on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Noel, we are sorry for the quality of the product that you received. We received your support request and are currently working on tickets in the order they are received. Someone will be with you shortly.