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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Was told he had 17 years experience and he knew what I needed even though question about the produce I was trying to order... was just trying to make sure I ordered the correct thing and avoid having to return a wrong product.
From time ordered - till it was delivered was only about three days. Everything and the hardware was there and no damage! The instructions were very dead on and easy!
Installed our self, took a couple of hours but this was a first time for electric boards and new trucks are a little tricky!
Lee helped out a lot since I was concerned that my antique truck would be a difficult fit. The LoPro unit that he helped me order did fit, that's true, but it wasn't easy and I'm going to have to find a larger rubber strip to cover the gap at the front of the bed. It does look great though and on the whole I'm satisfied.
I left a separate review with my warrantee registration regarding the trouble I had during the install, but you really need to revise your directions more specifically to each model. Also need to get off the whole "installs in 10 minutes" nonsense as well.
Very fast shipping. Mat as described, lowest price on web.
Could not be easier... Very helpful and easy... got every discount... Thanks
The Customer Rep was efficient, friendly and very helpful.
Ordering was easy, arrived early by 2 days. Instructions we're easy to follow, product fit like a glove and looks like it came with the truck, Thanks
Call to see if they had a product for my car because they did show it online. Aaron was very helpful and showed that they did have the product to fit my car in stock and could get it to me by Saturday or Monday at the latest.
Called in and was able to place the order quickly. Product arrived in a few days and fit exactly how it should. I don't have any complaints.
I had no invoice. Only and approximate date of my previous purchase. He quickly located my previous purchase and ordered the replacement parts I needed FAST! Awesome service, I thank you immencely!
I had the opportunity to work with Jeremy Carter@ extension 1518. I would highly recommend calling him as he went above and beyond. I had a question about why the drain was located on my truck and Jeremy sent a couple photos and followed up to ensure it was what I needed. He will make sure you are well taken care of! Thanks and I will recommend you to anyone who is thinking about getting a cover.
Fast service! Helped me find exactly what I was looking for in rims and tires, plus it was on sale.
Ordered a bed cover. They confirmed it was in stock and shipped it right away and it was delivered the next day. Sales was very knowledgeable about the products.
We order ladder racks for all our service truck. You Always have what we need, except when this covid crap hit the world.
Great service, great caller help.
I was given a price for the wrong item I wanted to purchase. After I paid for it on my credit card and received my transaction I discovered it was the wrong item. I was told that I had already paid for it and they could not change or cancel it. They put in a cancel request but it was still charged to my bank.
Order via website chat with Samantha. Process was quick, easy and got a great price on the bed cover. RapidShip was *fast*; ordered Friday and received it Sunday.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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