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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Forget the lady I spoke too, totally knowledgeable and knew waht I was looking for. Great help since I am technically challenged. Took care of the part I needed and was sent right to my door. Impressed! Happy I purchased my bed cover through this company
Hey, we are happy to hear your shopping experience was a success!
Easy and Quick. There was an issue with the shipment, items were missing when it arrived. The Sales team was very helpful.
Hello, thank you for telling us about your experience. We want to apologize for the issue with your shipment but happy to hear we were able to resolve this in a timely manner.
Ordering was straight forward and the sales guy really helped me with my purchase. Will shop at real trucks again.
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Called and was able to get the parts needed very easily.
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Called and spoke to a well rounded salesman who hooked me up with what I needed/wanted. He as personable and had things rolling immediately.
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I purchased a mx4 cover for my 2022 Denali ultimate and the representative was a pleasure to deal with and made the whole transaction simple and painless. Will definitely recommend
We have to thank you for your feedback! Your opinion matters to us in order to help improve our services for our customers.
Ad showed different ended truck tailgate assist. Sales person very knowledgable and stated just a generic ad and that item number was same as I ordered 6 years ago.
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Needed a part for my bed cover and was assisted on the online chat. Quick, friendly and helpful service was provided and got my order shipped out quickly!
Hey, we are happy to hear your shopping experience was a success!
Site was easy to use and process was seamless. Person I worked with was very helpful in choosing what I was looking for
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I think a good company but haven't received my parts with no tracking number.
Wish I knew where and when my parts well arrive.
Hi Rick, we are sorry you have not had confirmation of the shipment of your order. I will look further into it and update you accordingly.
My sales Person was very Knowledgeable and Honest. Placed my order and arriving on time Promised.
Hi, we are happy to hear your ordering experience was smooth for you!
Got my questions answered and purchase done very efficiently.
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Quick shipping. Unfortunately I haven't been able to get it installed yet.
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I clicked on the chat box and I was connected to an agent that helped me get some discounts and even placed the order and everything for me. It was super easy and quick.
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Kevin Dunham was so helpful getting what I was looking for step by step to make sure the products would fit my truck.
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Was told he had 17 years experience and he knew what I needed even though question about the produce I was trying to order... was just trying to make sure I ordered the correct thing and avoid having to return a wrong product.
From time ordered - till it was delivered was only about three days. Everything and the hardware was there and no damage! The instructions were very dead on and easy!
Installed our self, took a couple of hours but this was a first time for electric boards and new trucks are a little tricky!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey, we are happy to hear your shopping experience was a success!