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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Went on line to order a cover for my new truck. I found what I wanted and saw that a Memorial Day sale was happening. I chatted with a representative and was offered the product at a discount which made me happy.
The order part of this was easy. It was all computerized. When it comes to how I will receive it is another story altogether. They waited until I had completed my order to tell me that 1} this had to be delivered by freight truck, 2) with the possibility of only a couple hours of notice and 3) I am responsible for taking it off of the truck.
There are a few problems with this. I work all over the state on any given day and may be 150 miles away from home when I receive the phone call from the truck driver. The other thing is that I have an old back injury that could prevent me from removing this large item from the back of a tractor trailer and getting it to a safe spot on my property.
I am still pondering this but chances are better than 50% that I will be canceling this order and purchasing something locally with a larger price tag.
The tonneau cover came a day earlier than expected and was very easy to install. Installed it in about 10 minutes.
First of all, I am not good at putting anything together. This was so simple and literally took me less than 10 minutes to do it all myself. So easy! Fits perfect!
The item I purchased was supposed to arrive within 7 business days per the website. It actually showed a date range for arrival. I set up an appointment to have this item installed based on the arrival information. When after 3 days I saw no tracking on the item, I contacted customer service to ask for tracking. When I contacted them, they said the item had up to a 20 business day lead time to ship. When I asked them why it was not listed properly on the site and if they would change the listing to better inform the customer on lead time, I received no response. Very Disappointing
The cover fit like a glove and was easy.to install. I am pleased with the American made quality.
It was shipped on time and easy to install and good quality.
Live chat was quick to get a sales rep. Answered my questions and helped me save money. Couldn't ask for more.
GREAT! We chatted online for info about a new tonneau cover. The agent was very helpful. We ordered the cover from him, once all of our questions were answered. Great experience!
I ordered and paid full amount of item, even I found the better price with better services only because he promised me that I'm getting my order in a week. But I didn't even get any updates till today.
I just called customer service and they don't care anything but only transfer to me to cancel.
Now I just canceled but it takes 4,5 extract days to get cancel...
Can you happy with your services?
I placed an order for floor mats in the afternoon and my order was here the next day!
The individual that helped me was outstanding. Took the time to ensure the product was available and was very professional.
Very good experience buying from Real Truck. Ordered my cover over the phone. The person I talked with was very knowledgeable and helpful. The whole process was quick and painless.
Hi i was looking to buy a tonneau cover and there are so many choices. And i was dealing with Santana and they were very patient with me and gave me a bunch of quotes before I decided on the one I wanted
Spent over $100 on a bug shield that cannot be installed on my truck as it (the bug shield) was not made for my make and model of truck. Tried to exchange but was told I cannot do that because it exceeds the 30 day exchange period. Out $100+ and I now have a useless piece of plastic.
Professional friendly and courteous service. I recommend RealTruck to others.
Ordered a new f150 shortbed cover over the real truck chat line... the ordering process was easy... ordered on Saturday got it on Tuesday... the correct size and easy to install..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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