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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy. Be sure to "chat" with the agent in the chat box, and it seems they can usually knock money off the advertised price of the item you want to buy.
Got text and email notifications about shipping time estimates almost immediately and I ordered on a holiday weekend
I had lots of questions about different tonneau covers. Nick was very knowledgeable and had good advice and insight into various brands and models. Price was competitive and they shipped the cover out the next day.
Had trouble with measurements and mounting. Came down to ordering and net fell off when two more items needed to be filled in. Started all over and came away satisfied.
I had a rep help me with the order and it arrived 3 days later exactly as described.
HAVE NOT RECEIVED MY ITEM... WILL NOT BUY ANYTHING FROM YOU ANYMORE AND WILL NOT RECOMMEND YOUR COMPANY TO ANYONE.
We have to thank you for your feedback. Your opinion matters to us in order to help improve our services for our customers. I am reviewing your case to see why your order has not arrived to you.
Good product, easy install. But I received the panels for the club cab instead of the extended cab. I was able to make it work with little effort.
Hi, thank you for sharing your feedback. We do apologize that you did not receive the correct item. Please let us know how we can assist you further.
Good good good 1-/: ;)) $&@".,?!'@@@@@@@@@@@@@@@@&&&&&&&&&&&&&&&&$$$$$$$$$))))))(((((((((((
I ordered a truck bed cover and the locking mechanism was not working. I called support for an exchange and they said no problem. They said the return department would get a hold of me in 2 - 3 days for a return label. I called a week later to see what was going on and they were a little confused that I had requested an exchange. They finally sent me to the return dept who asked if i could take a video of the locking mechanism not working. I informed them I had already taken the cover off and had boxed it back up to ship back. They seemed put out that I had already boxed it up and couldn't send a video. They then asked if I had installed it... well duh. They eventually said they would send a return shipping label. 2 days later still no shipping label. We will see how this turns out.
Hello JP, we apologize for any miscommunication. A return label was provided on 5/26. We are now waiting for your return.
Nothing short of great will buy again great quality everything fit's as it should
Was very consmer friendly to install and quality materials. Customers service was knowledgeable and friendly
Ordering was fine and was optimistic about the shipping date, however, received an email with this date being changed. I made it abundantly clear that I am moving and I need this product before that date, both when I talked to the representative and when I received the "updated" shipping information. Haven't received the package as of yet and will update this comment once confirmed.
Fast and easy ordering and had the product in 2 days!
Customer service confirmed the cover for my truck was in stock and offered me a $100 discount. Cover arrived on third day. Will definitely recommend and use RealTruck again.
Very good communication and very friendly representative!
Ordered Summer to Remember shirt for summer for the family.
Nice shirts, nice print, can't wait to wear them!
Quick and to the point, perfect communication. Very knowledgeable, Branden got me exactly what I needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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