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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Rudy was very helpful and excellent service. He made sure that the product fit my vehicle and was very helpful also.
Great prices. Prompt service. Always my go to source for my accessories.
The person I talked to was great but when I looked on line price was on sale when I purchased it was higher. I still ordered and then received email stating needed to charge me more for tax. At this point you can cancel order if you have to im not paying more
I attempted to track the status of my order with negative results. I than went on the chat line. I did not receive any positive answers to my questions as to when and by who would would my order be delivered.
Hello Joseph, we are sorry if you were unable to determine your order status on our website. There could have been an error at the time for our users. Our records indicate that your order shipped 5/24/22. I have reached out to you with your tracking number.
I asked for two day shipping and I am not getting it in two days. I worked with a rep to get it faster and they said I could. They shipped it ground instead of 2day air like I asked.
Hi Gregory, I am so sorry for the error on our part. We definitely charged you for 2-day shipping and made an error in selecting the shipping method on your order. We have refunded you for the additional shipping charges and apologize for the inconvenience this caused your needs.
Gave part number for wheels and received receipt and noticed different part number and called to address situation and told they was already being shipped I would have to return them, to get the correct ones I ordered, Was told sorry for human era on you'll part
Quoted one price and charged a higher price. Having to wait to wait for a refund. The bed topper seems to be a good product and I am pleased with it so far
Hi Steven, we apologize for that error. Currently, a refund is being processed for this error.
I am satisfied with my 3 inch lift kit I'm looking forward to buying more parts
Very good. I had a concern about the correct part number for the item I ordered and was able to verify it thanks to the lady I talked to.
Contacted Company by Chat. Customer representative was very knowledgeable and answered all my questions about bed cover. I ordered that day and the cover was shipped the next day.
Dealing with Realtruck was great The purchase experience was great. Shipping was great was getting here well before promised the FedEx screwed it up delaying it two days
Customer service was very helpful, gave me assurance that the product I was looking for was correct.
I left my number for them to call back - it was a fairly short wait and the man that called was very friendly and helpful. My older did not take long, the rep was very efficient
A great experience great support get the right parts the first time and it's fast I would recommend it to anyone thanks a lot I appreciate it
I was looking for a set of floor mats as a gift for my son. The help I received via chat was excellent. I was able to find exactly what I wanted for the vehicle that he has. The representative informed me of the return options if it did not work out and minutes after I ordered I received an email informing me that the item had been shipped. Thank you very much.
Ordered up a BAK Revolver X4s. Was informed it may take a bit to get, but it showed up pretty quickly and was exactly what I ordered. Kept me updated throughout the process. I already have my next order in - thank you Alex and crew!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ted, I do not see any record, with your order information, that states we are asking for more in tax. Typically the only reason you may be asked to pay a difference is when an address change occurs that changes the zip code and taxes associated in that area. Would you please reach out to me at [email protected] to better explain this situation?