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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Late delivery… Almost 3 weeks since I placed order.
It's been 5 days and my order still has not shipped. I purchased from them due to the fact they advertise same day shipping. Was offered express shipping after speaking with customer service for an additional $70 but was also told that would not affect the standard processing time it takes to get the order shipped i. E they wouldn't send it to me any faster. I'm upset because these lights were prime and I could of had them already now I'm unable to drive my car because the drivers side light is busted and have yet to get a replacement.
Cover seems to be nice quality. Quick, easy install. Most time consuming was the tailgate seal.
Heavenly The directions could use some dimensions on the size of the cover that would make it a little bit quicker to center it on the box of the truck all and all it was very easy to install with two people one on each side of the truck when you snap the rails together and center it in the front in the back you really have no clue where Center is until you put the tarp on and then roll it on there I don't know if that's 50 words or not but I certainly hope so it's a very good product the last one lasted me 10 years although I did condition it every couple of years
Excellent service and fast shipping!
Will definitely shop with them again.
It appears like they are using a 3rd party for shipping and/or shipping from a warehouse. Still cant provide me with a shipping tracking number after a week of placing the order. I'll revise my rating if and when I get more shipping information and/or the order.
RealTruck was great to work with. Alex was very helpful, and shipping was fast. Very Happy with my purchase.
This is my second cover from Real Truck and I am very happy with the product and the timely delivery. The customer service is very good and product availability was very good as well.
I made one call, talked to someone that new your products, price was awesome and I had it in 3 days!
Bought tire and wheels for my 89 GMC Jimmy. All my questions got answered and the process was almost too easy. Very satisfied with the service and the deal.
Not recieved delivery yet? 18 days since i called my order in. Customer relations was very helpful when i called order in.
The order was made with a knowledgeable sales rep. The process was quick and easy.
Flip back, Needed parts and the woman who helped me was more than helpful made it so easy thank you so much Will be ordering more stuff my son just bought a brand new 20 22 Ford super duty
I called to order my Gator SFX Tonneau cover for my 2019 F150. The agent was incredible, guiding me the process quickly and efficiently. My request was to receive it quickly. I ordered it Mon 6/6 and was delivered Tues 6/7! That's fast delivery! Every company needs the customer service of RealTruck. I am very satisfied.
This is the second Sentry CT I have purchased form RealTruck and could not be happier. The customer service and communication have been nothing but top-notch. The product arrived when they said it should. I recommend RealTruck and and especially Alex Pendelton to anyone looking for a great truck accessory buying experience.
Very easy online buying experience. Staff knew all the answers to my questions and was very helpful.
Representative was very helpful, courteous, and professional.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy, only items marked as "rapid ship" are items that are shipped the same day. These headlights you ordered are not a rapid ship item. We do apologize that you did not have your product faster in order to make your vehicle street legal for driving. Our records indicate that your order has been delivered. Please let us know if you have any additional questions or concerns.