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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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THIS WAS SUPPOSED TO BE MODEL SPECIFIC THE COVER WAS A LITTLE TOO SHORT AND THE GASKET SUPPLIED WAS ONLY LONG ENOUGH TO COVER BEHIND THE CAB AFTER THE FIRST RAIN THERE WAS WATER IN THE BED
Great price and fast shipping. I would order from then again.
Had a few questions, the guy who answered the phone, recommended the best cover for my area, answered my questions, think will be pleased, internet, u tube, was confusing, think talking to manufacturer, answered my questions
Sales rep was very courteous and helpful guiding through the ordering process.
Real truck is easy to deal with and prices are very competitive.
Very pleasurable and prompt delivery…ordered on Thurs and delivered on Sun.
Great service and discounts for forum members. Awesome selection and quick shipping for in stock items.
Everything was good until checkout the credit card reader was having an issue. I called and the gentleman was not helpful and hung up on me. I called back and talked to a wonderful Lady and got everything taken care of.
I was in search for a set of 4 tires for my truck, I called a few places with no luck. So next I called here to Real Truck, I was specifically calling in to each place to speak to someone to see if the tires were in stock before placing the order. I spoke to a Butch Verrando and he assured me that they had 4 of the tires I was looking for in stock in LA. He also stated that if I place the order that those tires would be locked in for me, so i placed the order and paid for at that time. 3 days later I get an "Update" EMail that says my tires are on national backorder and I my order will be cancelled and I will be refunded. I replied to the EMail asking what happened to the 4 tires that I was "assured" where in stock and "locked in" specifically for me and no one has an answer. So I'm not sure if someone just wanted a sale and lied about the tires being on stock or if they just sold them out from under me.
Hello Todd. I can understand the frustration that you experienced with your order. I apologize for us not being able to deliver on our word. Inventory is not live updated so what the representative believed to be the correct inventory was not updated in real-time or they ended up being ordered by another entity before your order was finalized.
The Web site was very easy to use, made it simple to determine which cover would fit my truck. The checkout process went very smoothly.
Very satisfied with Erin, she treated me in a excellent manner. Very nice person
Seriously service provided was awesome
All there definitely deserve a pat on the back
Thank u all
Excellent customer service. Fast delivery. Good product
The person I talked to on the phone was very friendly and very helpful on guiding me to the right Tonneau Cover for my truck. If I need more for my truck I will call RealTruck first. I will also recommend them to all my friends. Thank you for your great service!
Went well. Very fast shipping. Price was higher then I wanted. Top of my budget. But was a quality item.
I was in the market for a replacement exhaust system for my 2003 Chevy Avalanche Truck
I was interested in the Flow Master American Thunder Exhaust System Cat Back Dual System.
I got a Chat message from Tara C. And she was very helpful on a Sunday evening to answer some questions that i had.
I got a message from your site about a weekend sale and was also offered a discount off the regular sale price which made me select your company to make the purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donald, thank you for sharing your experience with the product you ordered. Our tech team can help you troubleshoot the issues and provide resolutions to minimize the water intrusion. https://realtruck.com/contact-us/