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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Been watching the price for a month & half - Found@ a good price, got on chat line to confirm price then mentioned the flash sale & 5% more taken off price. Kip was awesome!
While I had ordered AMP PowerSteps thru Amazon - RealTruck was listed as the vendor thru Amazon. A day later, I found an ad for RealTruck with 10%off so I called and got the same steps for $150 cheaper... Shows that Amazon does not always have the best prices. Only one issue... I got an email later that stated 'Penny for your thoughts'... Have not seen that penny yet...
Every time I shop with Real Truck it is an amazing experience. They are very helpful and extremely knowledgeable. Called them talked to them and got what I needed fast and easy.
Package sent out August 8th Arrival date August 10th. Delayed until August 11th. August 15th still not here with no expected delivery date! Called your company who stated all they could do is check on it which would take 3-5 business days! If fed ex is this bad maybe your company should try another shipping company. I'll be taking my business elsewhere!
From start to finish = customer service, delivery, products etc. Extremely please!
Article came in perfect shape. Instructions are not clear. Includes some extra parts that I needed to look on Youtube to figure out what to do with those. Is just a piece of paper with instructions, must work on that area.
Ordered a machined surface wheel got all black want a 5x5.5 bolt pattern got a universal bolt pattern and now the center bore is not big enough to fit over manual lockouts
The support team is amazing when I wanted to track my package. After it arrived it was easy to install
Faaaassstt shipping! Call guy on the phone very helpful got product out that day recieved it the next day! Product was as described and simple installation. 5 stars all the way around!
Ordered on 9th of August confirmed to ship Fed-EX GROUND TO DELIVER BY NIGHT FALL ON THE 12th in driveway@ 11:30 am installed by 1:00 PM love my gator soft tonneau cover everything they promised and is an excellent value and more for the price and quality Highly recommend to everyone gave ***** star rating
Looks good, fast service, I will be a repeat customer in the future.
Have ordered from them before and have always been treated very well. And would order from them again..
Came with no directions. How you supposed to DIY with no directions?
Austin H. Assisted me on the chat feature and helped me finalize my purchase. He really new what he was doing and made the whole process painless! Thanks Austin!
Great Customer Service! Craig S. Was very helpful! 111
Have not received running boards yet I ordered 2 weeks ago!
No damage to the outside of the box so was obviously packaged poorly. Cover was dented out of the box and the locking mechanism does not work
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members