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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Kansas
1 review
0 helpful votes
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Returns are a joke
September 11, 2022

Ordered a cold air intake for my 2019 Ram 1500, order arrived on time, but was not the correct part. I undertand things happen and was fine with it. Called realtruck the day it arrived to say it was the wrong part and id like to return it so I could order the proper one. 7 days later after they said their support team would be sending me a return shipping label im still waiting, emailed them 3 times... no response... called 3 times they said please give them 3-5 buisness days, and still no return shipping label. This outrageous, its a return shipping label... figure it out. Will not be using them again.

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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Dry truck bed.
August 12, 2022

Order a new rollup truck bed cover. Used the chat session to verify I was getting the right cover. Received the cover 4 days later.

Date of experience: August 12, 2022
Tennessee
1 review
0 helpful votes
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Everybody was very nice and everything they said pretty much happened he told me he'll be here in a week and I came no complaints so far I'll be hopefully ordering more stuff from you guys I have a truck on trying to restore thank you

Date of experience: August 12, 2022
Colorado
1 review
0 helpful votes
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450 bug deflector
September 11, 2022

I talked tgo sam told him exactly what i needed an was sent wrong one now have send back

Date of experience: August 12, 2022
California
1 review
0 helpful votes
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Replacement rails for truck bed
August 12, 2022

Absolutely fantastic support and service, very professional and focused on customer care. I highly recommend Realtruck, you will get the help needed.

Date of experience: August 12, 2022
Kentucky
1 review
0 helpful votes
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Great Service
August 12, 2022

Great Service...
Knowledgeable Staff...
Ease Of Sale...

Date of experience: August 12, 2022
Virginia
1 review
0 helpful votes
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Purchase truck bed cover
August 12, 2022

I was not pleased the agent did not inform me it would take 30 days for the cover to arrive, nor the fact that I had to pay an additional $85.00 to have the cover removed from the delivery vehicle.

Date of experience: August 12, 2022
Washington
1 review
0 helpful votes
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Outstanding Service
August 12, 2022

Very prompt shipping, response communication and professional!

Date of experience: August 12, 2022
Kansas
1 review
0 helpful votes
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Tacoma topper
August 12, 2022

I've had a tri-fold before, just got old. I also had a hard top, very heavy, had to take completely off to put something large in truck. Buying experience was complete, short. Ready for my topper, was informed that it had shipped, Tara was helpful as well as Chris. I just received my pakg, Thanks a lot.

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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Bakflip
August 12, 2022

Customer service rep was extremely helpful and willing to help out with discounts company was offering

Date of experience: August 12, 2022
Colorado
1 review
0 helpful votes
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Easy!
August 12, 2022

I actually placed my order by using the chat function on the website. This was my first time doing this, and everything went very smooth. Cris B was easy to talk with, was knowledgeable, and made the purchase really easy.

Date of experience: August 12, 2022
Mississippi
2 reviews
0 helpful votes
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Well pleased
August 12, 2022

Ordering was easy. Called in to verify the product fit my vehicle. Rep verified and offered to complete the order and did so in a timely fashion. Gave me an expected delivery date, which was spot on. Product arrived in good condition and installation instructions were clear and concise. All parts were in the box. This is about as good as it gets! Well done RealTruck!

Date of experience: August 12, 2022
Connecticut
1 review
0 helpful votes
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Awesome job
August 12, 2022

Best place to order. Item was listed as rapid ship and it did. Got the item within a week. Nothing missing and cover fit great.

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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Real Truck, is the Real Deal!
August 12, 2022

Great company to do business with. Never a problem they can't fix.

Date of experience: August 12, 2022
Kentucky
1 review
0 helpful votes
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Ordering
August 12, 2022

Call was answered quickly with a very knowledgeable person, asked what was needed, processed order quickly and ask if I was looking for any thing else. So what else could be needed to process an order. Did inform me that my item was in stock and would be sent out that day of which I soon got a tracking e-mail, sure wish my operations was as good. Have a great day and keep up with the good service.

Date of experience: August 12, 2022
Illinois
1 review
0 helpful votes
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New Running Boards
August 12, 2022

Very good phone call with sales associate. I was treated like a valued customer. Most importantly I was listened to. I will recommend to my friends, work collogues and family.

Date of experience: August 12, 2022
California
3 reviews
0 helpful votes
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Excellent service and product advise
August 12, 2022

Please acknowledge Dale and Gary for their excellent customer service and product information. Very pleased with the items I have received. Thank you!

Date of experience: August 12, 2022
Illinois
1 review
0 helpful votes
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Silverado 3500
August 12, 2022

The process was very easy. The customer service rep Lee order my bed cover no problem. The item ship out the next day. I would definitely recommend this company to others

Date of experience: August 12, 2022
Maryland
2 reviews
0 helpful votes
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Very Helpful
August 12, 2022

The customer service representative was very knowledgeable and helpful in assisting me with the truck cover for my truck. I was able to discuss a variety of products with Robert. I was very happy with the cover I selected and look forward to working with you again.

Date of experience: August 12, 2022
Missouri
1 review
0 helpful votes
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Delivered in less than 24 hours!
August 11, 2022

Still waiting for my truck to arrive. Wanted to have the bed mat ready to go. Wasn't sure if there would be out of stock issues. I guess not. Thanks for the prompt delivery.

Date of experience: August 11, 2022