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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered a pair of running boards two weeks ago. They shipped in 2 boxes; the running boards in 1 box & the brackets & mounting hardware in the 2nd box. The hardware to mount the running boards to the brackets was missing. After doing an online chat with an agent, I finally made her understand (or so I thought) what was missing. Long story, short, I received a package about a week later that was identical to the one I had originally received; brackets and mounting hardware but NO nuts and bolts to attach the running boards to the brackets! This was also after sending 3 emails to the company. The matter is still unresolved.
Aug. 25,2022
This is the addendum to my original review that I was hoping to provide. After speaking to an agent on Tuesday morning, I got the correct nuts & bolts today. I can finally proceed with installation of my running boards. Still one star because of the frustration I endured prior to today.
Fast response, good knowledge of the product, everything went well with my order
I gave the sales lady the part number of what i wanted to order and she ordered the wrong thing. Now how sad is that, people just don't give a crap anymore
Ordered went quick easy to pick what i wanted. Chatted and got a better prick
Dale was. Whit out doubt very patient n helpful will be back for other stuff
I used the chat option to work with a sales representative. Super helpful people offering great products at the best price!
Received the wrong part for 22 chevy 2500hd crew cab 6'9" bed. What I received was for 15 - 22 canyon/Colorado. Waiting on further instructions. Bed mat was correct for my truck. Quick shipping and receiving products though.
Ordered a soft tri-fold tonneau cover after a few emails with Alex. He was very responsive. Great price (15% less than I saw it anywhere else) and was told 2-6 days for (free) shipping. Less than ***24 hours later*** it was sitting beside my door!
Great placing my order, everything went well, only thing I wish I would have received my lugs with my wheels, got to wait on lugs to mount them on.
Webb site was informative... called and spoke with a friendly salesman who was able to answer all my questions and complete the purchase in a very short amount of time. Just received my purchase today(08/22/22) and can't wait to install the cover on my truck.
Online customer service was great. Delivery was fast. Directions could be clearer. Using youtube for clarification.
Your sales representative John was very helpful and knowledgeable about the product.
Great customer service from the representative I spoke with on the phone prior to ordering. The cover arrived in exactly the three day window that I was given even though it was on a Saturday. All necessary parts were included and the installation was a pretty straight forward process. I would definitely order from Real Truck again!
The people responding to the online chat were knowledgeable and helpful. Order was processed quickly and efficiently. The product was received one week earlier than expected.
I am a new RealTruck.com customer. On a Sunday afternoon (yesterday), taking advantage of sale prices, "Live Chat" was extremely helpful. "Milenni C" was extremely helpful and "sealed the deal" for me. The site itself is well laid out with options that are least confusing as possible. While I have not received my shipment yet, I am looking forward to receipt of my stuff by the end of this week. Very Postive - so far. I remain very optimistic.
All in all it was pleasant. The response I received on your end really good and he was very helpful which made it a whole lot easier on me. I would say that you have a 99% chance that we will be doing it again in the future. Thanks
It took two people and two phone calls to let feel like yhe order was complete and one cancellation. Their was not enough infortmation on the item unti[ asked a question as the order was being completed and placed and was to fast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members