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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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This is crazy I don't have all my parts still I ordered 2 weeks ago this is going to be a 1 month long brake job
Everyone was very responsive and knowledgeable. Thank you
The sales person was very helpful when I had asked if your company sold a car cover he looked it up and for out that you did sale it
Easy install. Fit well. Got it soon than what we expected.
Rear mats were sent wrong color. Now waiting up to 5 days to get clearance to return/replace!
Everything is easy to order and the agent I dealt with was very pleasant
Customer support was very helpful and they called me back. It was so nice to talk to a real person for help.
I had a question about the fitting of a tonneau cover and was assurred that it would fit after a quick consultation with the experts. I feel protected because I was also assured that there would be a hassle-free return if it turned out to not fit after delivery and installation. This isn't my first purchase with RealTruck, and definitely not my last.
The website is easy to navigate thru found what I wanted purchased it and was pleasantly surprised how soon the steps came great job Thank You
Chatted online with a representative to confirm price and to make sure I was looking at the correct part number for my truck. He answered all my questions and ask if I would like to place an order. Told him yes and gave all information for shipping and billing. I ordered on August 17th and received on Aug 24. It was packaged well no damage and all parts were included. I installed it in less than 1 hr, watch an installation video on YouTube provided by RealTruch. Very straightforward and easy to install. Very happy with my purchase.
Excellent service, prompt delivery, installation not overly complicated. Two small spots that might leak in the front, but some silicone caulk will remedy that. Very satisfied.
I placed a relatively big order and wanted to use affirm on it. I called to see if there were any discounts. I told the agent I wanted the front and rear bilstein 5100 shocks for my truck. After sending him all the part numbers he quoted $1,524 and I was fine with that because it was within my affirm limit so I placed the order. When I received the conformation email I noticed it was only one front and one rear shock which doesn't do any good for me. I contacted him through live chat and told them to cancel the order because I didn't have the money to pay out of pocket for the other two shocks. Instead of canceling like I asked he pressured me to try and apply for PayPal credit twice and a bigger affirm loan that I was already maxed on. I wanted him to just cancel the order before it shipped so I can order it all together later but he didn't listen and was just determined to make the sale.
Told me date that I would get the product just to sell it. Then still hasn't arrived not even close to the recommended shipping date
Called about a tonneau cover I saw online to see if it locked. It didn't but the person I spoke to hooked me up with one that did. I'm happy with the experience and hope I am with the tonneau cover.
I bought a gift card. The card did not work when I tried to use it. I called customer service. They could not figure it out. They asked for a photo of the card. I sent them the photo of the card with the unique ID on the front. They said it would be 24 hours for a response. I waited. No response. I called and emailed again. No response. Finally after 3 weeks they said they could not find it. They told me sorry and the issue is resolved with no refund of the money. They asked for a photo again of both sides of the card. I sent them the photos. I explained it says "no expiration". Clearly they stopped using the software that tracks the cards balance. They responded with "terms subject to change" and kept my money. Give your money to better sites that do business fairly in this country and don't outsource. See below
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I needed help ordering a truck bed cover. I was interested in specific features. The sales person pointed me to the go to item that met my requirements, helped me order it, and it was delivered the next day! He didn't try to up sell to a higher priced product. Highly recommend them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members