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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered mats Saturday told they would ship Monday and get delivered Wednesday I called Wednesday and couldn't get through called back in the afternoon and said it would be expedited and would call me back Today I called talked to Grant x1686 he said he would get a Supervisor call me about an hour ago order #*******
I had searched for over an hour to find the nerf bars for my truck. Chatted w/tech support and within 5 minutes Michael L. Had me lined up withe product I wanted. And at an awesome price savings!
The salesman that helped me was Awesome. He was helpful and fast. Had a text sent to me within seconds of the part and ready for payment
I called sales to confirm the tonneau cover fit on a new truck platform. This is my second Gator cover from RealTruck. Like before, the service is great, priced better than competitors, great product and easy to install. My product was available in their warehouse and shipped the same day I called! My previous hardcover from RealTruck lasted 6 years under heavy use and was in great shape when I sold the truck.
Excellent customer service. Explained the choices for floor liners. Waiting to get my floor liners to review.
I call because I was having payment issues with the web site. The person I talked to was very helpful and got the parts I wanted on order finding the quickest way to get them to me. I appreciate the time she took to help me.
Customer service and sales reps were outstanding. Sales rep knew provided important details on the product being ordered.
I typo 2015 instead of 2025. They were quick to respond and fix things for me. They were understanding and didn't make me feel like I was stupid.
Matt was very helpful and handled everything quickly. Give him a raise.
Great service via messenger, completed entire order with questions asked and answered, Awesome!
Never answered my questions. They did not contact the distribution center to confirm the item was shipped or in stock
I had a couple questions about the promotions. He answered them. I placed the order. It was great
The ordering part was easy and customer service was top notch. Now I just have to wait to get the item I bought too see if it matches the former. Fingers crossed!
The bug deflector I received had multiple defects in the shape and air bubbles on the surface. I sent two emails to Donald Wentling with pictures and an explanation of the problem with no response from anyone at the company. I did receive an auto response email on July 10,2025 "Your request has been received and is currently being assigned to our customer support team." but have yet to be contacted.
I received outstanding customer service. The representative listen to my situation as well as my questions and provided me with a recommendation, answers, and solution that I needed.
Great customer service from the customer service 1-800 number.
Online chat sales experience was great. My only "complaint" was that they did not have a couple of other things I would have bought from them.
I was excited to order from this company because they had all the parts in stock and assured me that my order would be processed immediately. However, almost a week later, my order still had not been shipped. Consequently, I decided to cancel it, and that's when the nightmare began. When I requested to cancel my order, the company claimed that my request had been sent to the cancellation department. For several days, my order was listed as "pending cancellation." When I called customer service, I was informed that it would take several business days for them to confirm whether or not the cancellation had been processed. With no updates, I submitted a third request through their online inquiry system, but I still have not received a response, and the status remains "pending cancellation." Therefore, I advise caution when ordering from this company.
Ordered a ARE cap on March 26th and canceled it today July14th 15.5 weeks I paid in full and was told 3 to 5 weeks, my vacation starts July 24th, could never get a date it would be in, at one point 3 weeks ago was told it would be in middle of the week or the end of the week, A Friend of mine knows a person that orderd one the beginning of march and was told it would be in last week never got the call, I was never given the N number that you need to track the order when you call ARE. Dealer told me last week that he finally got a hold of the right people and would have a date in 24 hours, never called, I am tired of calling him.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members