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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was looking for a bed cover and looking at a roll-up. I had a price range but the person who I was talking to suggested a couple different ones instead of just showing the top price of my budget.
Thank you to Alex for the great recommendations and advice. I would recommend this site and customer service to anyone in the market for tonneau cover as well as all other products they carry. Thank you!
Outstanding they always have excellent accessories that you can buy.
The rep was amazing! Got me taken care of quickly! Would definitely work with them and RealTruck again.
I had a few questions and started a chat with Will. He was very helpful and placed my order for me with a Black Friday deal!
Service was great and price. Agent was able locate my item and get the order processed without issues.
I have ordered different parts for my truck from them. Always prompt in shipping and great prices
Chelsea was just awesome nothing more to say she did everything and made it an easy process and I felt comfortable and confident when situ everything she explained.
Thank you will be referring teammates.
10/10
I have purchased two items from RealTruck … AMP Extreme Power Steps and the BAK x4s Tonneau Cover. Tremendous customer service … always helpful in guiding me through the purchase process. The two products are of Outstanding quality. RealTruck is my go to going forward. Quality Service, Quality Products, and Competitive Pricing. What's not to like.
I called back for a previous negative experience that I had had, and the young ladies were very professional knowledgeable and courteous, they took care of my problem immediately thank you RealTruck! I will keep being a loyal customer.
I was pleased to receive a phone call from one of the sales reps informing me that they'd located an item I'd previously ordered but became Out of Stock from a distributor they use. Not only did they call to tell me it was now available, but they matched the previous price (which was less expensive than the current price).
Just to clarify. Customer service did all they could. The problem being the shipping facility. I was promised a delivery date. This whole ordeal created a big problem for us.
I made a mistake purchasing Ram Classic vs Ram New body truck bed liner. My fault. I should have paid more attention to the drop down menu, double check when clicking menu. Separate tabs would be helpful.
Will, we appreciate your feedback. Please provide me with additional information regarding your order and I’d be happy to work on getting replacements sent your way.
I had a couple tonneau covers narrowed down and the online chat feature helped me ask questions and make my decision in a reasonable time. They even helped me expedite the checkout process.
Ordered car visors/rain deflectors. They fit perfectly, and are not cheap plastic that one would get from China. Solid quality…and would you believe it…made in America. No regret on this purchase.
Excellent experience with Rep taking my order over the phone. Could not have been better.
I think the support staff member that helped me was Chelsea and she was AMAZING. She found the best deals and made sure I was happy and confident before I made my purchase! Provided pros and coms for each brand and style and everything. The cover itself is strong and secure. I am excited for the new addition to my Maverick :)
I cancelled an order within 4 hours by LIVE CHAT, on a Sunday before lunch. LIVE CHAT said they canceled the Order. Monday morning, I corrected and replaced my Order by phone with a Salesman, with a new Number. The Salesman also confirmed CANCEL the previous order. I am still receiving one of the items (duplicated) from the first order. Now I have to return it to the FED EX, +40miles away.
BUT they are very FAST to SHIP, So that's not a bad thing.
Great customer service and support. Wonderful help finding exactly what I needed and good pricing
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!