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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Alabama
1 review
0 helpful votes
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Service
November 25, 2022

Represenative was well informed andd extremly helpful. Answered all my questions with a smole in hear voice.

Date of experience: November 25, 2022
South Carolina
1 review
0 helpful votes
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New customer
November 25, 2022

First time on site found that they have a nice selection and the online chat help was great in completing my order.

Date of experience: November 25, 2022
Michigan
1 review
0 helpful votes
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Excellent site to work with.
November 25, 2022

I have made two purchases from them both have gone smoothly. Shipping was fast, products were as described on the site and prices were good. What more can you ask for.

Date of experience: November 25, 2022
Iowa
1 review
0 helpful votes
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First time buyer
November 25, 2022

Service was good hopefully product is just as good.

Date of experience: November 25, 2022
Alabama
1 review
0 helpful votes
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Very good product
November 25, 2022

Satisfied by the overall quality of this product, fits very well on my truck

Date of experience: November 25, 2022
Ohio
1 review
0 helpful votes
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Bed Cover & Liner
November 25, 2022

I was assisted by a RealTruck representative, and he directed me on the correct type of bed cover for my area. I had selected a soft top, but since I live in a snow, icy area he recommended a hard cover for my truck. Everything came in great condition, and the instructions was easy to follow. RealTruck is a great place for your trucking parts.

Date of experience: November 25, 2022
Michigan
1 review
0 helpful votes
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Excellent service. Very prompt
November 25, 2022

Purchased wheels thru a vendor, delivered by RealTruck. Went easy, no complaints

Date of experience: November 25, 2022
Kentucky
2 reviews
0 helpful votes
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I found several wheels I wanted talked to them to see what will work the best narrowed it down to 2 then I picked the set I wanted

Date of experience: November 25, 2022
New York
1 review
0 helpful votes
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Canceled order
December 25, 2022

Placed an order, got my confirmation, the next day after they charged my card... they canceled my order!

Date of experience: November 25, 2022
Lauren S. — RealTruck Rep
over a year old

Hi Valerie, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.

Maine
1 review
0 helpful votes
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Incorrect part shipped
November 25, 2022

Via a representaive, a backrack with an inside mount tonneau install kit was ordered, but what came in the box for the install kit was not for inside mount tonneau cover. Spoke with customer service to get a replacement ordered and a return label for the previously shipped part. Hopefully the correct part will come this time

Date of experience: November 25, 2022
Pennsylvania
1 review
0 helpful votes
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Great
November 25, 2022

Kept his word kept his word kept his word I like your company but please fire the person who set this window requiring 50 words.

Date of experience: November 25, 2022
New Hampshire
1 review
0 helpful votes
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Support
November 25, 2022

Great phone support when I had a brain cramp regarding installation

Date of experience: November 25, 2022
Michigan
1 review
0 helpful votes
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Mirrors
November 25, 2022

The gentleman was very knowledgeable, and professional to speak with. He knew exactly what I needed for my truck. I will definitely do business with RealTruck again in the future. Very fast shipping too. Thank you.

Date of experience: November 25, 2022
Michigan
1 review
0 helpful votes
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5 star review
November 25, 2022

I ordered a Steelcraft H.D. Front grille guard for my 2018 Chevy Silverado. On 11/14 received it on 11/23 very fast shipping. With NO damage. Their customer service was great their shipping department is 5 Star my grill was bubble & rubber rapped covered. Excellent protection. With free shipping. I had a good experience with REAL TRUCK & would recommend it GENE

Date of experience: November 25, 2022
Ohio
1 review
0 helpful votes
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Ordered a tonneau cover for my 2023 Ford Maverick Hybrid. Received excellent guidance through live chat and ended up with a Facebook Forums discount to sweeten the deal, with free shipping.

Date of experience: November 24, 2022
Florida
1 review
0 helpful votes
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3" nerf bars for 2022 Jeep Gladiator
November 24, 2022

Great product, Easy install. Only problem: I received 6 10mm washers ( needs 12) and they were a little bit to small ( had to drill them out.).

Date of experience: November 24, 2022
Arkansas
1 review
0 helpful votes
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Great Customer Service
November 24, 2022

Easy transaction and more impressed that when I called I was speaking to an American. Thank you Anne

Date of experience: November 24, 2022
Washington
1 review
0 helpful votes
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Great service
November 24, 2022

I was looking for a bed cover and looking at a roll-up. I had a price range but the person who I was talking to suggested a couple different ones instead of just showing the top price of my budget.

Date of experience: November 24, 2022
Pennsylvania
1 review
0 helpful votes
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Great Purchase Experience!
November 24, 2022

Thank you to Alex for the great recommendations and advice. I would recommend this site and customer service to anyone in the market for tonneau cover as well as all other products they carry. Thank you!

Date of experience: November 24, 2022
New York
1 review
0 helpful votes
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Smooth
November 23, 2022

The process was easy.I got a better price by chatting with a rep.It would have been easier if I had the best price up front.

Date of experience: November 23, 2022