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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very easy to install and very reasonable price and fast shipping
Very great service and helpful with all my questions!
Excellent service and very helpful. As someone who runs a company that requires a high level of customer service, knowing the products they are selling and being able to answer questions I may not know. You all nailed it.
Called in and spoke with someone about pricing. He gave a cheaper price than online but when he ran the transaction it went through for more expensive price.
The online chat person was very helpful and I found the cover I wanted. He was hard to contact when I tried contacting him tomake my purchase a few days later, but eventually connected and made the purchase
Best prices, best service, best purchasing experience!
Easy transaction through chat, amazingly fast shipping! The cover fits and works great. Excellent value.
Gary was very helpful. Got me in the right direction, got my order and confirmation numbers and already
Received one of the orders. Will do business with you again.
I can't say what's better: the staff, prices or the products. They are all top notch! Thank you!
It was reasonably easy to install if you follow the instructions, I would definitely buy again, looks great on the truck
Very responsive, great prices, and super quick delivery. I will definitely purchase from RealTruck again.
I ordered Parts for a truck upfit, everything arrived on time.
Problem parts were quickly taken care of by Customer. Service
Easy as it gets to order, received and install as it gets! The customer service rep who took my order was wonderful and answered all questions I had. The cover has only been on for a couple of hours so I can't say anything more than it was easy to install, it looks great and I'm very very pleased with the product and the company that sold it to me.
I placed an order for a tonneau cover and t rails. They sent me two sets of t rails, then made it extremely difficult to get the tonneau. Now, they sent me another set of t rails! I have sent them 6 messages and they have responded to NONE!
Hello Jason, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as your order number, email, or support ticket number. Looking forward to your response!
I tried to find what I wanted on the website then opted to call and talk to someone. Christopher was very helpful, determining what I needed to have that would fit my truck and at the same time, be heavy duty enough to use for the Gen2 Smitty Built tent. I cannot wait to get everything installed and take it for a weekend trip this spring! This is a great company with great products. I already bought a tonneau cover form them, this was the last part, unless I find something else that I need, lol.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandon, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.