On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your customer service goes above and beyond expectations. I received quick and thorough communication regarding my order and shipping information. I'm excited to receive my order and be a long term customer.
I have not received the Tonneau cover yet so I cannot attest to the quality of that. I can however say that the purchase experience with Steven was very pleasant and professional.
I am a new customer and this was a large purchase for me - Robert was very helpful and answered all my questions. He made this an easy process and assured me of the great return policy if needed. I look forward to installing this cover myself and will order again from RealTruck!
Used chat to see if seat cover was on sale. Worked out pretty good except at the end kept waiting for person to return and they never did. Found it on email later.
I had a great experience with resolving my problem that was not listed. The agent called the vendor while I was on the phone.
I definitely want to recommend real truck
My order came when they said it would and the installation was just as easy
Order an in-stock "airflow" tailgate for our 2017 Ford pickup truck on 11/29/22 I was emailed after purchase that delivery would be early December. In early December we were emailed it would be a few more weeks. (Please note, never a reason or apology given on any email). Then, late December another email it would arrive in January. Today is 1/24/23. The first time I called customer service. Customer service people seemed really surprised it was so late. They were very nice and transferred me to a guy in their "tracking" department. He apologized and said they would find out what was going and CALL me back. Not. It is now 6:30PM and just got another email that our order will arrive after March 25,2023. That's the whole story. I feel like a fool because I was strung along for so long. I'm retired and just thought the best, but now just a smuck customer. Will call tomorrow to see if I'll get my $400+ back. Will probably get a email the refund will come "next month" OMG Linda O, Moberly MO
I ordered a bed matt and a tonneau for my 2022 Chevy Colorado pickup. I was requested to contact their sales dept to order to insure an exact fit of the products. First of all, the bed matt is cut aproximately 1 " short on both the front and rear ends but I was willing to accept that and not complain. However, the tonneau cover I installed using 4 clamps provided looked nice but was cheaply constructed and flapped in the wind while driving. I removed the cover in perfect condition approximately 2 hours after initial installation reboxed it in original cartoning and contacted Real Truck for a return authorization for this Tonnocover. My intention was to return this one and buy a better quality. Their big push is that they want their customers to be 100% satified or theyll make it right.The immediate answer I got back from them was that the return was denied because it had been installed. How else was I to know the cover flapped in the wind? The cover is brand new and you cannot tell it was ever installed. There are no modifications or indications of installation at all. I find this company to misrepresent their intention of customer satisfaction. Im very dissappointed in their product and attitude. I would not reccommend this company and will not do business with them again. The reason for 1 star is that there are no zeros or negatives.
Hello Scott, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can help asap!
Service was great if the product is as good I'll be happy
Fantastic response from service representative. Very knowledgeable and quick, correct service
The experience is always Excellent that's why I keep coming back
Couldn't have asked for an easier and more helpful customer service experience! I called and they helped me with product guidance and then a placed the order over the phone.
So far my experience was good. I was dealing with Daelyn R & he seams well trained on the products & answered all my questions. However I haven't seen or received anything so I can't speak on the quality or the delivery of the product yet.
Awesome customer service. Was even willing to help with an extra discount.
Had to speak to someone on the chat site to make sure that I got the right bug shield because the hoods are different on the same year so they sent a picture and I verified that that was the right one he also guaranteed that if it's not I can send it back and now replace it for free Also gave me 10% discount which I appreciate
Quick shipping good price sales people were easy and friendly to deal with.
This product showed up within three days after being ordered. Installation will be in the next few days. Thanks
The process was fast, easy and the person helping me was very knowledgeable!
I'm a novice DIY mechanic. So I need lots of help and support to move past the procrastination stage. And the REALTRUCK help desk and support technicians, helped me find the right parts and instructional videos. Then helped process my order and sent tracking info within minutes. Looking at more items to customize my truck, and I will be using REALTRUCK... and I recommend you do the same.
Purchased a set of new rims and tires. They were very helpful and I would definitely recommend them.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as your email or support ticket number. Looking forward to your response!