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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The hardware was tossed in the box rather than in a sealed and labeled bag. I hope everything is there because it goes into the shop on Monday for installation. P.S. It is not an easy looking job. I'm a hobby mechanic, and basically, the van needs to be lifted to get underneath, disconnect the AC lines, attach the bracket, and reconnect the pressurized AC line. I suggest having a professional garage install it.
After Monday, I will edit this review. I trust it will be awesome, I will see. P.P.S. I am unable to add pictures and videos to this review...?
First order was cancelled due to "nation wide shortage" ok i get it. Second order... i chatted with the online customer support and was assured that the product was in stock and ready to ship. Only to be cancelled after I placed my order.
Hi Zackary, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
Julie b was helpful and knew her products. Processed order in record time
Very easy to install fit great. Only took an hour to install. Instructions were good.
I was looking for a tonneau and I knew what exactly I wanted but had specific, technical questions and the guy helping me took his time and inquired on the questions he didn't know. I couldn't ask for better help. He was great!
Called to order. All questions answered quickly and professionally. Was greatly satisfied with service and price.
I entered the chat before I ordered and was able to obtain a discount. Excellent service.
Called for information about Nissan Titan with off road package that I was having a difficult time finding an application for struts and shocks. Knowledgeable assistance and a competitive price solved.my issue.
Very good help. I'm happy Daelyn R is very professional. Real truck has the right person work for them.thank you.
Yes, they are lug nuts... Beautiful in their splender, these nuts dazzle from any angle. Their strengh is only rivaled by Dwayne "The Rock" Johnson... The are, as stated above, Lug Nutz...
I was looking for a swing out, over the rear wheel, storage container for a newly purchased Ford F-150. The only ones I could find did not indicate that it would work with the 2023 model. The Realtruck agent I chatted with online was able to confirm that it would and offered a money-back guarantee if it did not. Took my order online. All this in 15 minutes. Great experience.
Wayne ext 1245 was absolutely amazing to work with. Answered all my questions and helped me source rims that are in stock.
Knowledgeable, objective help with ordering. Great experience!
Title says it all. Real Truck is my only place to truck shop because I don't know how anyone could achieve a better experience for their customers.
I called to place my order because I wanted to be assured that the product I wanted was still being produced. The representative I spoke with told me the Steelcraft HD side bars I wanted are still being produced and I would receive them February 8. With that assurance I placed the order. She was very professional and knowledgeable. Thank you.
The representative was very helpful. The transition from the ordering process to the payment process seemed a bit awkward but worked.
Kevin helped out getting the correct product for my 2022 Ford Ranger.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.