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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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I'm a novice DIY mechanic. So I need lots of help and support to move past the procrastination stage. And the REALTRUCK help desk and support technicians, helped me find the right parts and instructional videos. Then helped process my order and sent tracking info within minutes. Looking at more items to customize my truck, and I will be using REALTRUCK... and I recommend you do the same.
Purchased a set of new rims and tires. They were very helpful and I would definitely recommend them.
I had a question about the tailgate on my Ram Laramie Sport with the 60/40 split if there was a tailgate mat made for it. Chris said there was not specifically for the split tailgate, but I could take a standard mat and cut it, mounting it with an additional Velcro kit. He then offered a few other accessories to consider either right away or in the near future. No pressure. Just right.
Very good except for returning calls on left messages
The ordering process was simple and the shipping was fairly quick taking into account a snowstorm. The tonneau cover arrived as advertised and installation was simple and straightforward. Great job RealTruck!
Great communication. Great customer service. Highly recommended and will shop again.
I was very pleased with the knowledge of the sales person who took my order. The cover fit perfectly, and I got it the next day and installed it myself.
Santana from Real Truck was awesome and made the process from purchase to delivery seamless.
Was told the item was in stock an would ship that day,
2 days later still haven't received a tracking number, called customer service an ask for tracking number was told it would take up to 4-5 weeks for shipment!
Had to call and talk with 4 different sales people before I was helped. 1 was supposed to call me back. 2 asked me to hold and never came back on the phone. 3 put me in contact with with your supplier that told me he could not sell to me. 4 got me taken care of.
Hello Stanley, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!
Had a good conversation with Alex trying to find the best tonneau cover for my needs. The selection is so big, it's overwhelming at times. I really needed an expert to guide me through the process.
Very friendly and helpful in answering my questions and ordering over the phone. Product arrived as described and fits very well on my truck. Will be ordering again when I need additional accessories for my truck.
Young lady got on the chat app and helped me purchase what i needed.
Looked at your website for 10minutes, had a chat with one of your salesguys, bought the cover we decided on. It was delivered the next day. GREAT!
Great experience, couldn't be more PLEASE with Katie, she was just SUPER. We'll see when I get my Steps and how they look, then I'll have more to say. Thank You Real Truck.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.


Hello Ben, I hope you can accept our apology for the shipping delay. For me to personally address this for you, please provide me with some information about your order such as order number or support ticket number, or email. Looking forward to your response.