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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Ohio
1 review
0 helpful votes
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Novice DIY'er
January 23, 2023

I'm a novice DIY mechanic. So I need lots of help and support to move past the procrastination stage. And the REALTRUCK help desk and support technicians, helped me find the right parts and instructional videos. Then helped process my order and sent tracking info within minutes. Looking at more items to customize my truck, and I will be using REALTRUCK... and I recommend you do the same.

Date of experience: January 23, 2023
California
1 review
0 helpful votes
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Great customer service
January 23, 2023

Purchased a set of new rims and tires. They were very helpful and I would definitely recommend them.

Date of experience: January 23, 2023
California
2 reviews
0 helpful votes
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Chris did it right
January 23, 2023

I had a question about the tailgate on my Ram Laramie Sport with the 60/40 split if there was a tailgate mat made for it. Chris said there was not specifically for the split tailgate, but I could take a standard mat and cut it, mounting it with an additional Velcro kit. He then offered a few other accessories to consider either right away or in the near future. No pressure. Just right.

Date of experience: January 23, 2023
Tennessee
1 review
0 helpful votes
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Bedcover
January 23, 2023

Haven't received any product yet but the online chat was very helpful

Date of experience: January 23, 2023
Texas
1 review
0 helpful votes
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Responsive
January 23, 2023

Very good except for returning calls on left messages

Date of experience: January 22, 2023
Nebraska
2 reviews
0 helpful votes
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Great Product
January 22, 2023

The ordering process was simple and the shipping was fairly quick taking into account a snowstorm. The tonneau cover arrived as advertised and installation was simple and straightforward. Great job RealTruck!

Date of experience: January 22, 2023
Texas
1 review
0 helpful votes
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Awesome company
January 22, 2023

Great communication. Great customer service. Highly recommended and will shop again.

Date of experience: January 22, 2023
Illinois
1 review
0 helpful votes
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Bakflip bed cover
January 21, 2023

I was very pleased with the knowledge of the sales person who took my order. The cover fit perfectly, and I got it the next day and installed it myself.

Date of experience: January 21, 2023
Illinois
1 review
0 helpful votes
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Santana from Real Truck was awesome and made the process from purchase to delivery seamless.

Date of experience: January 20, 2023
Georgia
1 review
0 helpful votes
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Wasn't told the correct shipping date
February 19, 2023

Was told the item was in stock an would ship that day,
2 days later still haven't received a tracking number, called customer service an ask for tracking number was told it would take up to 4-5 weeks for shipment!

Date of experience: January 20, 2023
Lauren S. — RealTruck Rep
over a year old

Hello Ben, I hope you can accept our apology for the shipping delay. For me to personally address this for you, please provide me with some information about your order such as order number or support ticket number, or email. Looking forward to your response.

Hawaii
1 review
0 helpful votes
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Easy!
January 20, 2023

I elected to order by phone and it was very fast and easy. The whole process took less than 7 minutes. Dale was very nice and thorough.

Date of experience: January 20, 2023
West Virginia
1 review
0 helpful votes
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Disappointed
February 19, 2023

Had to call and talk with 4 different sales people before I was helped. 1 was supposed to call me back. 2 asked me to hold and never came back on the phone. 3 put me in contact with with your supplier that told me he could not sell to me. 4 got me taken care of.

Date of experience: January 20, 2023
Lauren S. — RealTruck Rep
over a year old

Hello Stanley, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!

Utah
1 review
0 helpful votes
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Alex is great
January 20, 2023

Had a good conversation with Alex trying to find the best tonneau cover for my needs. The selection is so big, it's overwhelming at times. I really needed an expert to guide me through the process.

Date of experience: January 20, 2023
Louisiana
1 review
0 helpful votes
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1st time purchase
January 20, 2023

Very friendly and helpful in answering my questions and ordering over the phone. Product arrived as described and fits very well on my truck. Will be ordering again when I need additional accessories for my truck.

Date of experience: January 19, 2023
Michigan
1 review
0 helpful votes
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Running board brackets
January 19, 2023

Ordered by phone, shipped quickly, no damage. All good.

Date of experience: January 19, 2023
Ohio
1 review
0 helpful votes
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Great!
January 19, 2023

Between the holidays and the weather it was about as good as one could expect!

Date of experience: January 19, 2023
Arkansas
1 review
0 helpful votes
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Great service!
January 19, 2023

Young lady got on the chat app and helped me purchase what i needed.

Date of experience: January 19, 2023
Illinois
1 review
0 helpful votes
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Purchased a Tonneau Caver
January 19, 2023

Looked at your website for 10minutes, had a chat with one of your salesguys, bought the cover we decided on. It was delivered the next day. GREAT!

Date of experience: January 19, 2023
Oregon
1 review
0 helpful votes
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Great Customer Service
January 19, 2023

Kevin D made everything so easy & smooth, will use again!

Date of experience: January 19, 2023
Arizona
1 review
0 helpful votes
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Live Chat...
January 19, 2023

Great experience, couldn't be more PLEASE with Katie, she was just SUPER. We'll see when I get my Steps and how they look, then I'll have more to say. Thank You Real Truck.

Date of experience: January 19, 2023