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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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South Carolina
1 review
0 helpful votes
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Great Product
March 28, 2023

Received on time. Customer service was outstanding.

Date of experience: March 28, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent Representative
March 28, 2023

Tereancia did an Excellent job walking me through my purchase. Polite, Courteous, knowledgeable, professional, and thorough are the adjectives I would you use to describe my experience.

Date of experience: March 28, 2023
Ohio
1 review
0 helpful votes
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Fast and easy
March 28, 2023

I was looking for a bedliner for my truck, and it turns out no one makes one and it appears they won't anytime soon. I was offered a solution to my issue, and was able to order it quickly and it shipped the same day. I am happy with the product. I'll come back.

Date of experience: March 28, 2023
Oklahoma
1 review
0 helpful votes
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No help. I sent them a copy of my tax exemt card but it was my old address that got tore up in a tornado may 20 of 2013

Date of experience: March 27, 2023
New York
1 review
0 helpful votes
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After a bad start went excellent
March 27, 2023

After having some issues with Bolt, Real Trucks security service; finally dealing with Real trucks excellent sales people, order went great and and am awaiting items ordered. Some sort of glitch, I guess
With computer wouldn't allow me to place the order on two consecutive tries. With the help of two very competent sales people with Real truck order went through and it's on the way.

Thanks Aaron and John (Semper Fi)

Date of experience: March 27, 2023
Ohio
1 review
0 helpful votes
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Great prices and fast delivery
March 27, 2023

This is my second time ordering from Real Truck. They got me the lowest prices that I could find and everything arrived very quickly. Highly recommended.

Date of experience: March 27, 2023
Ohio
1 review
0 helpful votes
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Received fantastic service from RealTruck customer service rep Cody. Who placed my order via phone when both AVS and RealTruck websites were not working. Received fast shipping of my products and waiting on the last piece to arrive today to give my truck the customized look.

Date of experience: March 27, 2023
Oregon
1 review
0 helpful votes
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Ram front hitch easy install!
March 27, 2023

This got delivered so very fast! It fits and is nice and structurally sound,
The only thing I did not like was having to remove my tow hooks. But it looks like i may be able to refit them later.

Date of experience: March 27, 2023
Rhode Island
1 review
0 helpful votes
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Maverick parts
March 27, 2023

Great to work with. Was able to order the right bed cover and floor liners for my new Maverick. Timely and free shipping is always an added bonus.

Date of experience: March 26, 2023
Illinois
1 review
0 helpful votes
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Wrong tailgate
April 25, 2023

Duh! Not the tailgate I ordered!
My $#*!n name isn't dough and if I can make the tailgate fit I'm not going to go through the BULL$#*! of returning it! Too much of a $#*!n hassle. Thanks $#*!s!

Date of experience: March 26, 2023
Mississippi
1 review
0 helpful votes
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Thanks Mr. Greg
March 25, 2023

Mr. Greg was friendly and helpful. I am a returning customer, and I would recommend Real Trucks to others.

Date of experience: March 25, 2023
North Carolina
1 review
0 helpful votes
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Truck Mirrors
March 25, 2023

I found that the best way to get the correct parts for my truck was to actually talk to someone instead of ordering on line. It took (3) tries to get the correct mirrors I needed. The on line way didn't ask all the questions that were needed about my truck to get the correct mirrors I needed. The sales representative did a great job getting me what actually fit. I'm pleased with what I got and believe they will do what I was wanting them for. Thanks for all the help.

Date of experience: March 25, 2023
Missouri
1 review
0 helpful votes
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Great Experience
March 24, 2023

Spoke with a sales rep that answered all my questions and made the process quick and painless. Will definitely order from them again.

Date of experience: March 24, 2023
New York
1 review
0 helpful votes
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Excellent
March 24, 2023

Very helpful made sure i ordered just what i needed

Date of experience: March 24, 2023
Ohio
1 review
0 helpful votes
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Do not have part no shipping number no nothing very pissed

Date of experience: March 24, 2023
Nebraska
1 review
0 helpful votes
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Retractable truck bed cover
March 24, 2023

Very knowledgeable and friendly person. When asked about two different manufacturers, she mentioned the warranty comparisons and stated that Retraxone was the most purchased product. Had knowledge of product dimensions and knew it would fit my truck.

Date of experience: March 24, 2023
Ohio
1 review
0 helpful votes
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Helpful
March 24, 2023

When i called in about the product I was questioning, the salesperson I talked with was knowledgable with the products and was a great help explaining and helping me order what I wanted.

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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Very Helpful staff
March 24, 2023

Kevin did a great job matching products to my vehicle and offering a discount as well

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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AMP
March 24, 2023

Mimi was polite and professional and very knowledgeable regarding the product I was interested in.

Date of experience: March 24, 2023
West Virginia
1 review
0 helpful votes
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Ordering a tonneau cover
March 23, 2023

The ordering process was very easy from start to finish. The salesman was knowledgeable and very helpful, I got my order when they said I would and was easy to install.

Date of experience: March 23, 2023