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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Cant beat there prices and stand behind there products
Your customer service is top notch they had the answers to all my questions and we're very helpful I would purchase another topper from real truck anytime
Needed a replacement strut for my G2 tonneau on the used 2015 F150 I purchased recently. Went on chat, whole experience took less than 10 minutes :)
My first order was great. Customer service was awesome. I got all my questions answered, my service representative was knowledgeable and really friendly. I got a great buy on my item. I look forward to doing business with them in the future. Also the install videos are excellent.
I ordered this one through customer service because I wanted to buy it but have it shipped directly to my son for his birthday! I ordered it on March 29th and it shipped quickly and will be delivered to his home in another state on March 31. Walker with RealTruck customer service was great. He answered all my questions, assisted with and completed my order with a billing on my card but shipping directly to my son. We all know shipping costs for the average person are over the top these days so shipping straight to him was huge. With 3 sons driving trucks and trading in vehicles often RealTruck is my go to for bedcovers for whatever their new truck model is! Thanks again to Walker for helping me make my sons birthday extra cool this year,
Melody( the saleswoman) was very helpful in making the right choice
I was told I would get my part by Thursday but now it's Monday thru Friday. This is just a nylon strap and clasps. From upper Midwest to Ohio shouldn't takeover 4 days but not 8 days.
Reggie was AMAZING. Call and get him to help you. He placed my order and made sure it was avaiable to ship. I got it in a week just like he said. It came in great condition. Very please with the experience.
I was told I would get an email with all the details of the sale and shipping etc. but I haven't heard anything from them and I'am hoping it's not a scam. All I have is a confirmation number witch is useless so I'am not to happy. If someone is listening please help me with the details and let me know everything is good. Thanks Richard Garcia *******901
The sales representative that helped me his name is Don. He was excellent and help me find exactly what I needed and took the time to explain everything to me.
Ms. Walker was most helpful both before and after the sale. I was very pleased with my experience ordering from RealTruck.
Morgan was very helpful and made my order easy to do.
IT WAS MOST ENJOYABLE. GOT ALL THE ANSWERS I NEEDED. GOT QUALITY CUSTOMER SERVICE WITH A POSITIVE ATITUDE.
The overall experience was great, from answering questions prior to my purchase to the order process itself.
Don was great with helping me locate the best product for my needs. Then after his follow up to solve a couple issues was prompt and professional
Sales person was very helpful,and wanted to get the right part for my truck.
I was impressed with his knowledge and attitude.
I'm not a fan of online chatting, but Lee made it quick and painless.
Nice people to deal with and quick shipment. HOWEVER. I asked before I ordered if the cover could fit on my 2018 Colorado that had a factory installed liner and was told NO PROBLEM. I had to cut pieces off the liner on both sides to make the side rails fit. The passenger side rail was bent and was a lot of work to make it fit. The driver side back cover plastic tab on the roll was broken off in shipment and I am awaiting a replacement part. It looks good now that it is installed but I am disappointed with the difficulty of installation and with the defects noted above. It surely was more difficult to install than in the video. I hope that my difficulties are behind me and that the item work well from this point on.
Did a chat line with Daniel and was very helpful. Did my purchase and now just waiting to see how delivery goes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members