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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Poor sale people unprofessional not will to help one guy hung up on me after call me a liar accept for Donald he was very good
A very easy and straightforward purchase over the phone. I went straight to a representative in under sixty seconds. I didn't feel like I was calling a foreign nation either. They definitely have my business from here on out.
Very helpful and knowledgeable about your products.I am very impressed. Thank your
The rep helped me picked the perfect folding cover for my 2023 Colorado
Victor R was my contact online and was very professional. Frankly I did not expect the cover to be delivered the next day. I have not installed the cover yet, but I hope it will be a pleasant experience,
I had a technical question regarding a headache rack for an 05 Titan. Raffael C had the answers I was looking for. He also processed my order in a timely manner. Great customer service.
I purchased a cover from there website and from day
Of delivery it never worked and they kept referring me
To manufacture to help and all they did was troubleshoot and never resolved the issue 5 times and neither of them gave me a refund or helped me in anyway so now I'm out $3100 and fees of hiring installer. Thank you for nothing
Your web site will not take a P.O. Box as a billing address.
Since we don't get our mail at our physical address, your web site need some improvement
Very pleased with the quality for the price. This is the second truck I have purchased one for.
Quick expert service. No fuss, no pain. Excellent service.
Gentleman who helped me was very helpful with identifying the part I needed for my bed cover, smoothest and nicest customer service experience I've ever had!
First, the Rep was extremely polite and very willing to help. I was very impressed that I called at later hours, and they were available to help me. I needed to return an item as it was the wrong one, and the rep was so willing to help and found the correct one for me. He ordered it while I was on the phone and said I should have it within 3 days. I was pleasantly surprised how kind the Sales Rep was. Thank you for your excellent customer service!
Ordered on the phone directly from company. Was told we would receive it in 3 days. It has been 9 days and we have received no updated shipping or anticipated shipping within the stated timeframe. 2 days ago, talked to another rep, he said shipping info originally given was incorrect. And he would contact us with some fiscount and a new shipping window. Entire transaction has been pathetic! AND they have our money!
So far I'm very pleased with my purchase. The customer service rep was knowledgeable.and friendly in taking my order over the phone.
They were quick to respond, and everything was very timely and professional. Will be doing business again.
Salesman Robert was great the experience was very easy
This is my second tonneau cover due to the fact I bought a new truck. This is also my first time buying from your company and the quality is truly better than the first tonneau cover from the same brand.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
For separate billing addresses please chat or call in as one of our sales reps would be glad to assist, we don't allow P.O. Box addresses to be input into the website as people will try to have them shipped there and unfortunately that is not possible.