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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Feedback
June 13, 2023

The order process with Chris was just fine. Can't comment on anything else because I haven't got my
Order yet. Should be here tomorrow hopefully.

Date of experience: June 13, 2023
Ohio
2 reviews
0 helpful votes
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Rear End Cover
June 13, 2023

It was service with a smile over the phone. I look forward to the part.

Date of experience: June 13, 2023
Florida
1 review
0 helpful votes
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Brandon Rocks
June 13, 2023

The guy I got on the phone to help me solve a rim issue with my 96 a bronco and 33x12.5x15 tires knew what he was talking about and walked me through the order with some free lug nuts to boot! Awesome

Date of experience: June 13, 2023
Washington
1 review
0 helpful votes
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Great customer service
June 13, 2023

Chris was very knowledgeable about their products and answered my questions.

Date of experience: June 13, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent Products & Service!
June 13, 2023

I love my new wheels & got an excellent price over other sites. You don't have to wait long for your products either. I literally got my wheels two days after ordering with no extra cost!

Date of experience: June 13, 2023
California
1 review
0 helpful votes
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Great Service
June 13, 2023

I forget the name of the person that I spoke to, but he was very helpful and knowledgeable about all of the products that you sell. He made my experience very pleasant.

Date of experience: June 13, 2023
Utah
1 review
0 helpful votes
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Great service. Very helpful.
June 13, 2023

Amber was very responsive, very helpful, knowledgeable and made the purchase easy.

Date of experience: June 12, 2023
New York
1 review
0 helpful votes
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Excellent
June 12, 2023

Was a excellent experience i talked to Dale and was very helpful and when i ordered my avs window deflectors i received them in two days. Thank you Dale

Date of experience: June 12, 2023
Maine
1 review
0 helpful votes
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Customer service to the max!
June 12, 2023

I ordered through Amber and she was very detailed and specific about what I needed and helpful on the order. I had a question and Jordan oh, help me with that overall experience was fantastic!

Date of experience: June 12, 2023
Indiana
1 review
0 helpful votes
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Running boards
June 12, 2023

Very professional and quick shipping running boards look good but may return, I have some different ones ordered

Date of experience: June 12, 2023
Wisconsin
1 review
0 helpful votes
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Ford truck step
June 12, 2023

Used the chat option worked extremely well for me. Talked with Antonio F could not have been more helpful or patient as I am slow on a computer don't let him go friendly, courteous and very helpful

Date of experience: June 12, 2023
Florida
1 review
0 helpful votes
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Checkout didn't work
June 13, 2023

Tired to submit order online, but got error message. Had to chat with someone who sent me a link to complete the order.

Date of experience: June 12, 2023
California
1 review
0 helpful votes
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Keemar
June 12, 2023

My experience with Keemar was pleasant, enjoyable; he made me feel important - - he'd was very helpful, he explained everything about the truck cover to me. I appreciate the respect he exhibited toward me - - he made the transaction stress free, I was happy to do business with Keemar! Thank you Real Truck for employing Keemar, he DESERVES a raise in pay.

Date of experience: June 12, 2023
Illinois
2 reviews
0 helpful votes
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Great Service
June 12, 2023

Everything was easy. Person who took order was very good.Delivered ontime as promised

Date of experience: June 12, 2023
Texas
1 review
0 helpful votes
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Gator roll bed cover
June 12, 2023

I love the way it looks on my truck. I watched a video, great idea to do, for installation. Directions could be easier

Date of experience: June 11, 2023
New Jersey
1 review
0 helpful votes
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Quick turnaround
June 12, 2023

I ordered replacement LED headlights and they were delivered within days! Literally on a Sunday.

Date of experience: June 11, 2023
Ohio
1 review
0 helpful votes
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Truck cover
June 10, 2023

My experience with your company and representative was very good. He knew what I was looking for and help me get the wright one for my truck.

Date of experience: June 10, 2023
Tennessee
1 review
0 helpful votes
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Excellent
June 10, 2023

Very patient and knowledgeable. Fast shipping. Pricing was compatible.

Date of experience: June 10, 2023
Ohio
1 review
0 helpful votes
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The gentleman that took my order was very helpful and polite!

Date of experience: June 10, 2023
Pennsylvania
1 review
0 helpful votes
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Accident service
June 10, 2023

I have called customer service to find out information on a tonneau cover for my Ford F150. The rep. Gave me good advice to help me the one best for me.

Date of experience: June 10, 2023