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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Good quick service and the person on chat was very helpful. He was very knowledgeable on the product that I bought. Good service and the price was right for me.
I was looking for a tonneau cover for my truck and looked into Real Trucks. I noticed they had several to pick from. I decided to call and talk to an expert, which was a great experience. Chris did a wonderful job helping me decide which cover was the right one for me. Great experience!
Great help from Robert he called me back on a timely manner not like the other two person
Did not install yet, will review after installation.
Ordering and customer service was great! Simple replacement part, still hasn't shipped after 5 days! Not sure what the delay is? Doesn't need a box!
By the time it arrived, we had left for the trip I needed it for.
I ordered parts for my dealer installed tonneau cover, the rep on the phone was extremely helpful,answered my questions and my parts arrived promptly. A great experience.
After three attempts just not gonna happen so I got a full refund very satisfied
After dealing with a RealTruck competitor, who kept my order in a back order status for over 6 weeks and never delivered my ordered and couldn't tell me when it would be delivered, I cancelled the order and went to RealTruck. With RealTruck, I got personalized service through on-line chat, and the customer service rep. Who helped me was absolutely exceptional! The item was ordered in 15 minutes and she handled the transaction and it shipped the next day. Best part was, I saved $70 on the exact same product. Wow, it just doesn't get any better that that. I will definitely do my business with RealTruck going forward. Thanks RealTruck!
Would not waste time with Bakflip. Have one and plastic cover on rear is broke. Reached out to customer service to buy and they dont stock any parts. Only solution from them was to buy a new cover 1100-1400. Who wants to deal with company that wont make replacement parks and and only want to sell you new.
Loved mine up to this point (little heavy but expect this as I reached
Before buying) just be aware of before hand. Biggest issue would be replacement parts down the road
I called with a few questions about a tonneau cover, all my questions were answered and they helped me enter the order also. I'm completely satisfied with my experience and my new tonneau cover.
Well done,, your tech was very very helpful, very thorough and knowledgeable, thanks...
Overall the customer service was very good however, I was disappointed that the representative could not tell me the thickness or gauge of the material used to make the running board material.
I have a P O Box mailing address. As a result I tried 3 times to order online, but finally had to call. Calling experience was great though.
They told me 5to7 work days I am still waiting for the bed cover they said it my be between July 29 to August the 8
Always great prices, and super fast delivery! I've ordered many things from here, always very pleased!
Great, easy ordering, fit was perfect, great look, easy installation, would definitely recommend ordering from RealTruck
The gentleman that took my order was absolutely awesome. Professional and understandable. Glad you can still order over the phone.
Site kept switching to help, had trouble trying to look at products. Eventually worked but took 20 minutes. Had to get off and back on site. Was able to get phone info and spoke with associate. Great experience courteous and simple.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do sell replacement parts, certain ones can be found on our website or by contacting our BAK specific support team at 818-365-9000