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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Santana L. Was super helpful and the purchase was quick and easy!
Very happy with Ashley. She was very helpful and knowledgeable. Decided on a Gator SRX. Really like it. Budget friendly, good Velcro, easy 30 minute installation.
Worked with customer service prior to purchase. Was able to answer all questions and assist with the order. Everything arrived on time and as expected. Will visit RealTruck again soon for more!
The technician that help me new exactly what I was looking for very helpful
Very good. Rep knew what he was talking about the fender flares.
I placed an order for an Grille Guard that they said was in stock on June 14th, they promptly charged my card. After several promised delivery schedules and I still do not have my item on Aug 4th. They would not refund my money unless I cancelled the order. I told them if it was not going to be delivered until Sep 4th, why don't they keep the order open and then charge my card again just prior to shipping the item, but they would not do that. This is the only store I have dealt with that charges your card for a backordered item without telling you it is backordered. Just a completely frustrating 60 days. I have cancelled the order and they should refund my money.
I had previously ordered a product from real truck. I felt like it was a bait and switch as the y continued to extend the shipping although it said in stock and ready to ship. 3 weeks no product. Canceled received a refund. I found another product spoke to amber c and she assured it was in stock and ready to ship. She was correct and item arrived in time. I would suggest speaking to a representative to confirm and expedite your items.
I'll keep it simple
-Horrible customer service
-Misquoted shipping time (shows about a week for shipping on the website, but when I called they said possibly 20-30 days)
-Cancelled my order and am still waiting on my refund and no Never received the product.
To be fair a gentleman named Daniel was nice. Everyone else has set in stone that I will never give this company business and will warn everyone I know.
Ordering was easy. But the description of the rain guards was off. I have received them and have to send back due to wanting the in track ones and not the 3M that you tape to the paint. I assumed when it said 3M it was for the in track ones.
I have not received the bug guard as of doing this review.
Needed to verify that a cover was available and part #. Walker did this so ordered and also rec'd a small discount. Rec'd delivery date but has since been changed to a later date.
Everything went smooth and I'm happy with my transaction with the company.
I talked to the sales girl and got the right soft roll cover for my truck. I received the cover right on time. It is a perfect fit.
As always they handle all request with ease and great product simple check out and just wait for the item to arrive.
Sales rep was great, shipping and tracking was way off, and then worst part the cover is missing hardware! That makes it a total fail in my eyes, I have to run around and find 4 nuts to screws that are too short! 1400 dollar cover you think they could get the parts right?
Website said bug shield could be clipped on or glued on. This bug shield does not reach the preformed holes on the underside of the hood. And no hardware to attach, either.
My experience was very positive. The product came on time and fit the truck well. Would not hesitate to use real truck again.
Before making a purchase, I engaged with an associate using the chat tool. This person was very helpful and answered all my questions.
Originally ordered on 7/5 and received part was (rails longer than my truck bed) I called to report it and have the correct one sent but due to time constraint had to purchase a new one and will return the one with the wrong size. Did not even get a discount for the inconvenience this is causing and have to take that big box back to FedEx for return!
When I decided to call I was greeted by a gentleman who was not only very knowledgeable but was very helpful, I wanted to make sure I got the right parts for my pick up truck and he took the time and explained everything I needed and made sure everything was correct and was very patient with me and I would definitely re-order and this gentleman I believe his name is Greg. Very very friendly very knowledgeable, and most importantly had very good manners and had every answer to every question that I had. And I will be calling back to order more parts and I hope that I get him again
I recently purchased a lock for my trailer hitch from RealTruck and it went without a "hitch". I used their chat service to work with someone to narrow down the proper size measurements for the needed lock and then they facilitated taking my order. It was a very smooth process and the person I worked with was very helpful. And they also shipped it very quickly. All in all a very positive experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members