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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Internet very user friendly. Videos were great instruction manuals.
Daniel Diaz was great to work with on my purchase of a MX4 BakFlip for my new Tacoma. His product knowledge help make my decision along with a competitive price.
I called to ask a question and I was helped with everything I needed, and more - including a speedy invoice to my email and an easy payment process. Everything was in stock and shipped the following morning. Can't wait to install the new stuff.
My sales rep was knowledgeable about my new truck and the equipment I was looking for.
Ryan made several suggestions as to which products were available and which were the ones he had used before. I went with his suggestions and was extremley satisfied.
I will order from Real Truck again.
Thank you!
Not even ordering alone off the site...the salesman in the chat legitly sold me rims that were backordered from the get go without a warning. 1 Week later I check why it was still in fullfillment to be informed of this with no prior notification. Ended up canceling order for full refund
Agent was very knowledgeable and answered all my questions quickly. Purchas of the item was also quick and arrived quickly as well. Am very happy with the item packaging when it arrived. Will do further business with Real Truck, these guys are the real deal.
Very professional, knowledgeable, courteous and patient.
It was nice to be able to take my time looking before I made a decision.
The order process went well. Professional & very polite and helped me get what I needed. Even made a call to the manufacturer to verify fitment. The issue i'm having is with delivery and the timing of delivery. No advance call was given. And even though the bumper showed up only 2 days after I ordered it, ( which was awesome service) But I had no time to get prepared And I realized the delivery was here By the loud THUD on my concrete driveway. The bumper was half assed wrapped In some thin carboard material. I have pictures. It really was a $#*! 1/2 $#*! job. Somebody evidently has no pride in their work Or was pissed off that day. Then To make matters worse, The way the guy pushed It off of the truck and then Let it hit the ground (cosmetic side.)! And if you want footage, I've got that from my house camera system. I later went back, to verify what the thud was. The guy told me he wasn't the regular driver. When I brought up the damage to the unit, (after inspection), he Told me he would take pictures and report it Because it was like that in the truck supposedly. Regardless, I took my time and spent good money on a good product. Just to have it messed up when it shows up. I hope somebody reads this and contacts me. Loved the bumper so much I ordered the summit series front bumper directly from Ranch hand. This is my time having an issue with this company. But then again, I never ordered a large sized Delivery.
Needed replacement clamps for the pickup cover, and he directed me to the specific information needed for the right fit
Top came to my doorstep with 5 days. Quality was great and easy to install.
On August 3,2023 I contacted Real Truck to inquire about purchasing a tonneau cover for my truck and was told if I purchased a Truxedo Low Pro cover it came with a 30 dollar mail in rebate. After receiving the cover and installing it I tried to fill out the rebate form with no luck, after numerous phone calls to Real Truck and the rebate center it was determined that Real Truck is not on the drop down list for the rebate. So for this reason I cannot give real truck a better review. Hope this helps someone else avoid this problem.
Awesome company to deal with. A+++ customer service
I had a great experience buying wheels through RealTruck!
The person I spoke to on the phone was extremely knowledgeable. Answered all my questions.
I chatted with Julie H about my order and qualifying military discount, which wasn't offered on the website. Julie H processed my order with the discount that I was hoping for. Second time ordering a big item from RealTruck, and I see this order for a bull bar has already shipped from their CA warehouse. Pleased all the way around.
I was able to get my part in time with the help of a customer service rep in chat
Had a wonderful experience. We had trouble using the PO Box number on the online ordering, so we called we talked to Ashly. She was very helpful, polite and amazing to talk to. Before we knew it my parts were ordered.
Excellent service from RealTruck. Fast delivery, great price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize for the expereience you had with the shipping company, as to why they did not call to schedule a delievery I am unsure of
Sent to your email was instructions for receiving your item, one of them saying - All freight shipments must be inspected prior to accepting delivery. If damage is present in packaging or product, do not accept delivery and do not sign the delivery receipt. Return paperwork to the driver and call us immediately at 855-264-8997.
We would love to get to the bottom of what happened, please reach out at the above number