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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
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F150 Husky floor mats
August 12, 2023

Excelent! Saleperson was helpfull in placing the order. Order was delivered on time and as promised. My new F150 looks sharp with the new carpets.

Date of experience: August 11, 2023
Georgia
1 review
0 helpful votes
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First Time
August 11, 2023

I have been doing business with "auto anything" so I found you folks to give a try...So far it seems that your help will be as good, but your service looks to be better...thanks

Date of experience: August 11, 2023
Michigan
1 review
0 helpful votes
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I was in a bind, and needed two clamps for my Tonneau cover before the weekend or I might need to cancel a vacation. The rep I spoke to was great, and was very helpful in locating the correct parts I needed. When it looked like I was going to be unable to get the parts in time, the rep went out of their way to try and locate them elsewhere, but was unable to do so. I understand that is out of their control, but I appreciated all of the extra effort to try and fit this in my timeline. Fortunately, I still received these parts before expected, and we were able to keep our vacation plans.

Thank you for all of their efforts, and will definitely be returning to RealTruck for all my future needs.

Date of experience: August 11, 2023
California
1 review
0 helpful votes
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Highly satisfied
August 11, 2023

The product was delivered on time and in great condition. Easy to install. Working great!

Date of experience: August 11, 2023
Maryland
2 reviews
2 helpful votes
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Perfect Fit!
August 11, 2023

Very easy to install, took me about an hour and it was done. Made for the new body RAM 1500 and came with everything you need to install. Only problem was phone pictures are such high quality they would not upload.

Date of experience: August 11, 2023
New York
1 review
0 helpful votes
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Purchasing a car Lebra
August 11, 2023

The sales representative Chris was kind, patient and professional. Chris helped me thru the process without a problem. It's refreshing to have Chris help me, he is a gentleman.
Sincerely yours, Anthony Lovingood

Date of experience: August 11, 2023
District of Columbia
1 review
0 helpful votes
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Great service
August 11, 2023

Charlie was a great help very knowledgeable and patient was able to help us with what we needed. Would do business with them again.

Date of experience: August 11, 2023
Massachusetts
1 review
0 helpful votes
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Cancellation
August 11, 2023

Order cancelled successfully.
I then ordered a different item.

Date of experience: August 11, 2023
West Virginia
1 review
0 helpful votes
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Good Experience Overall
August 11, 2023

Purchased a new 2022 RAM crew cab (new body style) and needed rain deflectors, step rails, and a tonneau cover…Rain deflectors and tonneau arrived within two days…The tonneau was the Gator SRX inside-the-rail version…it looked amazing, but the fitment tolerances were very poor and would have let too much rain into the bed…contacted Real Truck and they were helpful…they allowed me to return the cover and I instead purchased the Gator SR1 after a good experience with it on my 2015 RAM…I have found it to be much better regarding fitment…Step Rails arrived after a week and had a small dent under the step pad at the driver's door…too much trouble to repack and exchange, so I'll live with it. Overall a good experience with a few minor problems.

Date of experience: August 11, 2023
Missouri
1 review
0 helpful votes
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Got my part
August 11, 2023

Great. I got the part I've needed for a long time. Age t Victor as very helpful.

Date of experience: August 11, 2023
Louisiana
1 review
0 helpful votes
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Great Customer Service
August 11, 2023

Had great customer service chatting with an agent. She was very helpful and informative. She set everything up for me and it was a very painless, easy process. Waiting to see how the shipping process goes.

Date of experience: August 11, 2023
Alabama
1 review
0 helpful votes
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Vince
August 11, 2023

Everything was great, customer service was very helpful, i was very happy and will

Date of experience: August 11, 2023
New York
1 review
0 helpful votes
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I am extremely upset. I talked to your people and they said this bull bar would definitely fit a 2022 Ford explore ST I should've read the reviews on Amazon because everybody on Amazon said the brackets would not fit. And when they contacted your company, your company did nothing. They should've at least re-cut the brackets so they would fit but nothing has been done. I will never trust your employees ever again

Date of experience: August 11, 2023
Maryland
1 review
0 helpful votes
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Top-notch customer service!
August 11, 2023

A year ago I purchased running boards from Real Truck and one of the end caps came off recently, never to be seen again. I went online, got into a chat with a sales person and they found what I was looking for and sent it out right away. Price was great but it is the way they value their customers that sets them apart, even for a $20 part.

Date of experience: August 11, 2023
Massachusetts
1 review
0 helpful votes
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Customer assistance ordering
August 10, 2023

I like the site it's relatively easy to use, I did do a chat to help pick out a bug deflector as there are so many, Nicholas was a great rep and even called me to assist with ordering seat covers. Top notch, friendly service agents.

Date of experience: August 10, 2023
New Hampshire
1 review
0 helpful votes
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Real Truck, Real Service..
August 10, 2023

Had a small problem with a purchase do to my debit card not being aceppted, talk to sales rep, Kareem, he fix it in a blink of an eye.Thanks

Date of experience: August 10, 2023
New Mexico
1 review
1 helpful vote
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Weeks on end and multiple phone calls required to try and get replacement parts for damaged items they sent. Seem like an okay company with a decent internet interface, but only care about the big purchases. Would not recommend due to a lack of communication and resolve.

Date of experience: August 9, 2023
Georgia
1 review
0 helpful votes
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I had a good experience buying the MX4 by way of phone. I was going to wait until labor day to see if there would be a discount. As opposed to waiting until labor day, they went ahead and gave me a 5% which was great.

I would give it a 5 but I am waiting on a bed rail to be reshipped. The right bed rail that arrived was missing a weather rubber strip and the buckle were missing screws. Once those two parts arrive, I'll update this review and give a final rating. The online assembly video has been my guide so far, super helpful.

Date of experience: August 9, 2023
Missouri
1 review
0 helpful votes
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I decided to let the chat function help place my order for a dash cover. I was told if I let them place my order it would be the correct part. Doesn't fit, not even close. Will attempt to return it, but don't have much faith in Real Truck.

Date of experience: August 8, 2023
Missouri
1 review
0 helpful votes
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Very friendly and helpful
August 9, 2023

Looking for chrome fender wheel trim and very knowledgeable

Date of experience: August 8, 2023