On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had ordered runningboards for my truck on Saturday evening I immediately realized I ordered the wrong one was able to get in touch with some of your people and explain just cancel that order and re-issue the new order they told me I couldn't do it I had to return it once I get it delivered to me
Everything was seamless and satisfactory. Will recommend this site to anyone looking for a truck cover or accessories.
When I purchased this product online, I was told by the customer rep that since I ordered it online, that if I ever needed warranty work done to the swingbox that I purchased, that Realtruck would take care of it. I purchased the product in November of 2022, so this product is less than a year old, and it's already broken. I just chatted with a Realtruck customer service rep named TJ tonite via their website. TJ was anything but helpful. I am told now that I need to submit the claim myself with the manufacturer to take advantage of the warranty (hopefully I wasn't lied to about this when I purchased the product).
1ST CALL TALKED TO MAN HE DID NOT FOLLOW THROUGH CALLED WEEK LATER TALKED TO MAN HE WOULD NOT LISTEN ABOUT WHAT I NEEDED AND SENT WRONG PARTS THE NEXT WEEK I TALKED TO SAME MAN AGAIN AND HE SAID HE WOULD CALL VENDER AND LET ME KNOW IN 24-48 HR STILL NO MESSAGE WEEK LATER SO I HAD A MAN MAKE PARTS TO MOUNT RUNNING BOARDS I THINK I SHOULD GET A PART REFUND THIS IS NOT MY FAULT
Needed a tonneau cover ASAP! Was able to get the same model we have on a different truck in 3 days! The customer service rep even applied a discount!
Do I need to say more. After talking with the representative and sending photos, with my finger pointing at the problem and explaining the issue...WRONG PART.
Fits in there perfectly and will keep my original floor mats in excellent condition for a long time to come.
The salesman did a fantastic job of answering my questions and guiding me to the right product!
After multiple phone calls, emails, and follow up phone calls and emails, SOME of my damaged parts were sent. I am still missing parts that showed up broken. This company seems more like a Walmart than helpful truck store. I think they move a lot of product but can't really seem to nail the individual details that differentiate a company from a great company. You are definitely better off finding another store or going to the manufacturer directly. Real truck does not seem to be a great middle man between the customer and the brands.
The steps too short I can only fit one foot going in and out of the truck the steps should be a little more center to the door not satisfy at all
The gentleman i talked to was very informative and friendly...good asset. On another note.i have been getting bombarded with emails.
Morgan, who, I e-chated with, was very helpful. Product ordered, arrived in 3 days as promised, all parts and pieces were included and the bedrug is installed!
The first set of Havoc HS2 steps I ordered for my Tacoma arrived promptly but were defective. The customer services agents at Real Truck were professional, courteous and efficient in facilitating the return and sending a new set of steps. The second pair were perfect, installed easily and look great on my truck! Thank you Real Truck for providing a great customer experience!
I was having trouble placing an online order, probably operator error; so I got on the Chat line for help and Courtney B had my order set up in record time. I'll go directly to the Chat next time for sure!
Your sales person was helpful and knowledgeable. I feel the price was good
Someone Stole My rack off my truck and this company help me get a new one just like the one that was stolen back on my truck at a reduced price, thank you Realtruck.
Salesman invoiced wrong product and sent the wrong invoice number. Paid and recognized mistake right away but said it was too late to correct. Had to have product shipped and return it before I can get my money back. Would not change to right product. Will not buy from REALTRUCK again.
Alex Elder, the sales person,was very pleasant, courteous and knowledgeable of the specific product.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members