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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The salesman was very polite, very knowledgeable, and very caring.
I've purchased several tonneau covers from RealTruck and each experience has been excellent. Best price and superfast shipping.
Missing parts was replace on order thank you,,,,...
Amazing customer service fast shipping as always. Thanks.
They shipped fast and got to me on time and were as good as I hoped they would be.
The operator I chatted with online was very knowledgeable and professional. I qaa able to complete my order and receive it in 2 days.
Not completely satisfied with my tonneau cover purchase, 1st off I spoke to a salesperson about shipping, I thought he was very rude & abrasive, I went forward with the purchase anyway, when cover arrived, I noticed what appears to be grease pencil marks on the top & bottom of the cover, I should have stopped installing then, but I need this cover for our upcoming vacation l don't have the time to return the product & wait for another one to be shipped & I think I can get the mark on the top of the cover removed, I'm just surprised that the product was shipped out with these marks on it, where's the quality control?
Fast and easy purchase of tonneau cover and lights. Answered all my questions and verified everything before ending call
I ordered a bug deflector and it was defective. Return process was good and uneventful. But my replace bug deflector was supposed to show up in a week. It's been a week and just received updated shipping that it will be at least another week. Now I won't have for a 2,000+ mile trip.
Real Truck and our sales rep Daniel provided excellent customer service. They delivered a great product in a very timely manner. I would definitely recommend them!
I was able to get all my questions answered by a very kind and friendly gentleman. Great experience.
5 days after my order y'all still haven't shipped out order that was supposed to be in stock! I have cancelled my order!
I tried to place order on line, would not accept a PO Box in the billing section. I called and was able to place my order with your sales rep without any problems. Thank you.
I order some nerf bars and a bug screen and after receiving the products I didn't like either. RealTruck was great at making sure I was able to return these with no issues. I did end up ordering some new, and much more robust nerf bars that I should be receiving in a few days.
My experience was great Ashley took my order and it was delivered in a day and half. I gave them 4 stars because i was missing a nut in the box. So I had to go find a match to complete the installation.
Quick and helpful response! Got what I needed within a few minutes. Thanks
I just purchased a Roll N Lock bed cover for a new truck. The salesperson that helped me was great. He was very friendly and he was knowledgeable in helping me determine the best choice for my truck. This is the second cover I have purchased through the years with RealTruck. No doubt they will be my first call again when I'm in need in the future!
Fast delivery, good customer service, answered all of my questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members