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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Virginia
2 reviews
0 helpful votes
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Get er done
September 13, 2023

Thanks for your great people that help me through the process they made it a great experience will return next time I need some thing. Again thanks BOB.

Date of experience: September 12, 2023
Delaware
1 review
0 helpful votes
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Was told tough it doesn't fit no refund. They told me to keep it a year and sell it on EBAY. The worst customer service will never buy from this company again and will post the pictures everywhere I can to prevent others from getting screwed by REal truck. YOUR COMPANY SUCKS LIKE THIS COUNTRY

Date of experience: September 12, 2023
Texas
1 review
0 helpful votes
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Easy Install
September 13, 2023

Start to finish less than 40 minutes. Looks great.

Date of experience: September 12, 2023
Florida
1 review
0 helpful votes
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Happy Returns
September 12, 2023

Something I ordered didn't work for me and the company treated me very responsively. Will buy their products again.

Date of experience: September 12, 2023
Ohio
1 review
0 helpful votes
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Representative very knowledgeable
September 12, 2023

Excellent, and I am not one to sit and type a lot of nonsense. My experience with Real Truck was great.

Date of experience: September 12, 2023
New York
1 review
0 helpful votes
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Quick and Easy
September 12, 2023

Chatted with a sales Rep (to make sure I had the correct size) All was good. Ordered the product and the was shipped the same day. Going to install product soon.

Date of experience: September 12, 2023
Ohio
2 reviews
0 helpful votes
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Completely Satisfied
September 12, 2023

Product came quickly and when damaged they were a pleasure to deal with and took care of the problem by getting a new one sent out immediately. The other item I ordered was less expense than what the factory wanted ordering direct from them. I recommend them to everyone!

Date of experience: September 12, 2023
Ohio
1 review
0 helpful votes
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Super fast shipping
September 12, 2023

Salesman very helpful... ordered wheels arrived the next day. No hassle purchase,.thank you real truck

Date of experience: September 12, 2023
Connecticut
1 review
0 helpful votes
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Shipping issues
October 12, 2023

I called to order a no drill install kit for a BedSlide, I was told it wasn't available, when I gave them the info it was available, I asked it to be shipped 2nd day air, I paid and was charged for the shipping and was told it would ship that day, well it didn't ship for several days and when it did ship it went ground. If they are using a 2nd party to take orders they are not well represented.

Date of experience: September 12, 2023
Washington
1 review
0 helpful votes
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Ram truck parts
September 12, 2023

Ordered 4 items on Friday. They were delivered on Sunday. All items fit without issues. Will defiinitely use again.

Date of experience: September 11, 2023
Oklahoma
1 review
0 helpful votes
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Bad service
October 12, 2023

2 weeks and Still waiting on our order to be sent..

Date of experience: September 11, 2023
Alabama
1 review
0 helpful votes
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Tacoma Bed Cover.
October 12, 2023

Placed order on Friday. Said working from home and some things in the sales process could not be done/confirmed. Now Monday and order status says Order Fulfillment pending. Not sure what this means and if delays order. …Oh well.

Date of experience: September 11, 2023
Michigan
1 review
0 helpful votes
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Review
October 11, 2023

Headache rack arrived with a few gouges in the paint, but it seems heavy duty. 140 dollar mounting kit has 3 holes for mounting, but you only need one so i wonder why they ask model of truck because brackets are very generic, probably fits 50 models. Not a custom fit, but parts are heavy duty.

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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Quick service
September 11, 2023

The topper arrived two days after the order! Have not installed yet, but so far the service has been great.

Date of experience: September 11, 2023
Wisconsin
1 review
0 helpful votes
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A good experience thanks
September 11, 2023

A good experience, thanks, thanks, thanks, thanks,,,...

Date of experience: September 11, 2023
New York
1 review
0 helpful votes
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Great Customer Service
September 11, 2023

Chris stayed on the phone with me 45 min and proved that you had the lower price by comparing
With the other companies. Some advertised lower price but then added shipping or should the same product but different part #

Date of experience: September 11, 2023
Arizona
1 review
0 helpful votes
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Helpful!
September 11, 2023

Tara was very helpful in answering my questions and offered to take my order along with giving me a discount.

Date of experience: September 11, 2023
Alabama
1 review
0 helpful votes
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Bug shield
September 11, 2023

First one I got was damaged by FedEx and I called and a replacement was sent fast. Thanks

Date of experience: September 11, 2023
Texas
2 reviews
0 helpful votes
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Armordillo crz chase rack lookin sharp!
September 11, 2023

Excellent was able to purchase what i was looking for product was well packaged and shipped fast

Date of experience: September 11, 2023
Oklahoma
1 review
0 helpful votes
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Great Service
September 11, 2023

I'm not one to give surveys unless it is really good. Very kind and interested person helping me. Made sure he helped with everything I needed w/o rushing me

Date of experience: September 11, 2023