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RealTruck

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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North Carolina
1 review
0 helpful votes
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Happy customer
September 11, 2023

Made a phone call ordered want I needed sale person was very knowledgeable! Received the order it was all correct. I installed everything no problem. Truck looks great. Thanks to real truck production.

Date of experience: September 11, 2023
Pennsylvania
1 review
0 helpful votes
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Great job
September 11, 2023

As always things went great with purchase thanks so much

Date of experience: September 11, 2023
Illinois
2 reviews
0 helpful votes
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Customer service chat was very helpful in ensuring fitment of accessory

Date of experience: September 11, 2023
Illinois
1 review
0 helpful votes
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Best lookin and prefect fit
September 11, 2023

Had these running boards on my 2016 Canyon and loved them. Call for my 2022 Canyon and was told by the first customer service person that they were no longer available because the company went out of business. After searching for a couple of weeks they popped up again on Real Truck site.Huried and ordered them and had them in 3 days. Put on and they look great.BTW they are iboard ABS covered. Highly recommend.

Date of experience: September 11, 2023
Kansas
1 review
0 helpful votes
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Steering it all retail
October 11, 2023

Completely a retail focus environment. Find a dealer is a little button in the corner, where BUY NOW is a huge colored button in the buying sections.

Date of experience: September 11, 2023
Canada
1 review
0 helpful votes
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Very unsatisfied
October 11, 2023

Was told the shipment was coming in 2 days. Wasn't told it was coming in two shipments, the 2nd shipment still hasn't arrived. When I called to voice my concern regarding this issue the customer service fella would only say he's sorry, never offered any kind of reason or anything else. I still don't have the whole order.

Date of experience: September 11, 2023
Oklahoma
1 review
0 helpful votes
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Just what I needed and ordered
September 9, 2023

After an informative conversation with a sales associate, I was able to order the replacement seal kit I needed for my BakFlip F1 truck bed cover. It arrived quickly and appears to be the correct size. I haven't replaced it yet, but will soon.

Date of experience: September 8, 2023
Ohio
1 review
0 helpful votes
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New silverado
September 8, 2023

Ordered some items for my new trk. One did not
Neet the expectations that I was hoping for.
Was able to return the item with NO problem. Ordered items were received within a few days after my order was placed... EXCELLENT...
Orderd a tonneau cover. Was better than the online
Description and picture. Was easy to install. Will be ordering again on the future.
Thank you...george
Thank you..

Date of experience: September 8, 2023
Ohio
1 review
0 helpful votes
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Gator Tailback Tonneau Cover
September 6, 2023

Nice cover, fast shipping, I was not able to use the large wingnuts for anchoring the front portion of the cover because of not enough clearance with my factory liner. I used 1/4" x 20 TPI hex nuts and did not over tighten. There was very close clearance on the front and rear anchoring points, but all worked out well. No rain yet so I don't know how watertight it is.

Date of experience: September 6, 2023
Texas
1 review
0 helpful votes
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Site navigation and customer service
September 6, 2023

The site is super easy to navigate and do quick searches. Plus the online chat is wonderful, the agent on the other end of the chat answered all of my questions and was able to help me with my purchase. Will use again in the future.

Date of experience: September 6, 2023
Virginia
1 review
0 helpful votes
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Tonneau cover
September 6, 2023

Easy website to use. Prices are competitive. Product FedEx and arrived on time

Date of experience: September 6, 2023
Tennessee
1 review
0 helpful votes
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Rim purchase
September 6, 2023

The salesman I spoke with was very knowledgeable and very helpful.

Date of experience: September 5, 2023
Virginia
1 review
0 helpful votes
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Good
September 5, 2023

It was good experience with the bed cover. Overall everything work out good

Date of experience: September 5, 2023
Arizona
1 review
0 helpful votes
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Friendly customer support
September 5, 2023

I ordered front seats for my 92 XJ and they arrived as expected. When ordering I confirmed web site stated seats would fit in my XJ. Ran into problems with the install and called customer support which referred me to tech support who confirmed the seats would not fit in my XJ. Unfortunate. I was referred back to customer support to set up a return. Everyone was helpful and friendly in the process.

Date of experience: September 5, 2023
Florida
1 review
0 helpful votes
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Snorkel
September 5, 2023

Extremely helpful and speedy on the delivery. Everything got to me in 2 days.

Date of experience: September 5, 2023
California
1 review
0 helpful votes
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Great service, great cover!
September 5, 2023

The service was great! I called for faster shipping and they were able to arrange shipping locations to avoid extra expedited shipping charges. Saved me a lot of money! Thanks!

Date of experience: September 5, 2023
Georgia
1 review
0 helpful votes
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Smooth and Easy
September 5, 2023

It was truly a smooth and easy transition. I had been eyeing a new cover for over a month because my old one (over 10 years old) finally failed. I messaged with an agent via chat, they set up the payment, a few days later my cover arrived. It was super easy to install by myself and I didn't even empty the bed of the truck. In less than an hour I had the old one off and the new one on. Highly Recommended!

Date of experience: September 5, 2023
Oregon
1 review
0 helpful votes
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Nice
September 5, 2023

I very satisfied very nice top easy to deal with you people the installation went very well

Date of experience: September 4, 2023
Arizona
1 review
0 helpful votes
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Good Job
September 5, 2023

Easy good comuncation fast on the ball taking care of customer and there needs. I did like working with you.

Date of experience: September 4, 2023
Arizona
1 review
0 helpful votes
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Great company
September 4, 2023

Helpful team, shipped my bed cover faster than expected

Date of experience: September 4, 2023