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RealTruck

4.4

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From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Massachusetts
1 review
0 helpful votes
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Just got it so far so good
September 30, 2023

Very simple to install. That's all I could ask for.

Date of experience: September 30, 2023
Texas
1 review
0 helpful votes
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Great company
September 30, 2023

Had several questions about the bed cover I was looking for. Very easy to chat and get all the correct information before ordering. Cover came in great condition. Took me a little longer to install that they indicated but still a simple install. Great company to deal with.

Date of experience: September 30, 2023
Indiana
1 review
0 helpful votes
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Delivery delay
October 30, 2023

When I ordered the Lund running boards I was not told that it would take 4 to 6 weeks for delivery. If I had that information I would've ordered a different product.

Date of experience: September 30, 2023
Virginia
1 review
0 helpful votes
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Floor mats
October 30, 2023

Order floor mats got them wrong thing then called was on the phone for two hours trying to see what the problem was come to find out they don't even make them for my truck. Very dissatisfied.

Date of experience: September 30, 2023
Alabama
1 review
0 helpful votes
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Truck side steps
October 30, 2023

It's been 3 weeks have not received my product but credit card has been charged

Date of experience: September 30, 2023
South Carolina
1 review
0 helpful votes
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Lund Tonneau Cover
September 30, 2023

Received a Lund Tonneau cover and it had a small (pencil size) hole it. Also the weather strip over the tailgate kept coming off when I would open the tailgate. Called Realtruck support and they had me package up that one and emailed me a return label. It was picked up in a couple of days and the new one arrived a few days later. No issues with the new one. Installed it today.

Date of experience: September 30, 2023
Texas
1 review
0 helpful votes
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Bed cover
September 30, 2023

I ordered bed cover thinking I was buying one like I had before. It's my fault for not checking closer. The cover I got will work but isn't as good as the one I had before. I would advise to pay a little more and get the better quality cover

Date of experience: September 30, 2023
Pennsylvania
1 review
0 helpful votes
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TRUXEDO Pro x15
September 30, 2023

I was able to get a recommendation on a few tonneau covers. Customer service was very responsive through emails and shipping was fast. Would definitely buy again

Date of experience: September 30, 2023
Connecticut
1 review
0 helpful votes
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Bed Cover Replacement Parts
September 30, 2023

Positive, very helpful. My parts were identified quickly, order was placed and is on the way!

Date of experience: September 30, 2023
California
1 review
0 helpful votes
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Poor customer service
October 29, 2023

Repeatedly had to ask for the removal of a city sales tax that I am not required to pay finally after 5 days of back and forth emails they removed the charge and then cancelled the order then had to start whole process again. Then after placing order was informed 2 days later that running boards were on back order and no expected ship date! Just terrible service all the way around.

Date of experience: September 29, 2023
Arizona
1 review
0 helpful votes
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Excellent service.
September 29, 2023

When I purchased something that didn't work on my SUV, they gave me a refund right away. I was very impressed.

Date of experience: September 29, 2023
New Mexico
1 review
0 helpful votes
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Fit is just OK
September 29, 2023

The bed liner was shipped ASAP. The shipping materials were appropriate. The bed liner sent was labeled for 2014 truck. Chevrolet brought out a new model in 2015. I expected a little better fit.

Date of experience: September 29, 2023
New York
2 reviews
0 helpful votes
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Terrific
September 29, 2023

Spoke with Charlie about my car needs. It's like talking to a friend, who will give you an honest opinion! Real Truck gives you good fast service, and backs up your purchase if your not satisfied. Good service is a rare thing now a days, but Real Truck delivers!

Date of experience: September 29, 2023
California
1 review
0 helpful votes
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Growler Steps
October 29, 2023

I ordered these steps back in August. I've received numerous updates when they will be shipped, the latest one I got is now putting delivery in November. A full 2 months and 2 weeks after order.
I canceled my order today.For anyone considering these steps DON'T, unless u want to pay for something, get everchanging updates on delivery, on a product you may never see.

Date of experience: September 28, 2023
Ohio
2 reviews
0 helpful votes
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William Halblaub
September 28, 2023

I'm very satisfied with it. The price was good, it's nice all my truck.
If I buy another one, i'd get one. It's a little heavier though. Hi, will definitely shop with you guys again.

Date of experience: September 28, 2023
Nevada
1 review
0 helpful votes
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A+
September 28, 2023

Friendly & knowledgeable staff will tell my friends to shop here

Date of experience: September 28, 2023
Oklahoma
1 review
0 helpful votes
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Very friendly sales associate and very knowledgeable. I was very pleased with your company

Date of experience: September 28, 2023
Tennessee
1 review
0 helpful votes
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Fender flares
September 28, 2023

Very helpful waiting on order customer service was very knowledgeable

Date of experience: September 28, 2023
California
1 review
0 helpful votes
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Excellent
September 28, 2023

Great customer service and my product shipped the same day!

Date of experience: September 28, 2023
Texas
1 review
0 helpful votes
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Customer service
September 28, 2023

Needed a replacement part for my truck cover after looking online couldn't find what I needed. Started a chat with Amber at Real Truck and within two days she found the correct part and ordered it. Saved me from having to buy a new cover altogether. Kudos to Amber and Real Truck for great customer service

Date of experience: September 28, 2023