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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Shipping
November 1, 2023

Ordered item 8 days ago and it has not shipped yet. They didn't have a problem taking my money when I ordered it.

Date of experience: October 2, 2023
Texas
1 review
0 helpful votes
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Great Customer Service
October 2, 2023

Made a large order to be delivered at a friend's house we were visiting. Had to get home for an emergency and needed to re-route my shipment with Fed-Ex. Steven C., Angela C., and Betsy W., all were super helpful and I actually received my shipment the next day. Thought I was dreaming! Near impossible to get such super service these days but Real Truck came through and I really appreciate it. Highly recommend them.

Date of experience: October 2, 2023
Arizona
1 review
0 helpful votes
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Poorly represented
November 1, 2023

I ordered wheel to wheel NFab nerf bars and was explained by representative that it would be a factory bolt on. That is not the case. It involved drilling, modifying my body (pinch welds) needless to say, I had to take to a body shop to install and pay additional money. Needless to say. Very upset with the misrepresentation.

Date of experience: October 2, 2023
Texas
1 review
0 helpful votes
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Revolver 2
October 2, 2023

This is the best cover i ever bought easy to install and looks great on my Denali

Date of experience: October 2, 2023
Virginia
1 review
0 helpful votes
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Almost made a mistake...
October 2, 2023

Was ready to purchase a set of running boards when the chat popped up so I asked a couple of questions. I did not realize there were 2 different models of this specific board. He brought this to my attention as I had the wrong one in my cart and was ready to purchase. He made it easy, had pics and specs to show me the difference and et the correct ones ordered. Much appreciated.

Date of experience: October 2, 2023
Colorado
1 review
0 helpful votes
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Fast shipping
October 2, 2023

Helpful phone salesman, same day shipping, overall pleasant experience.

Date of experience: October 1, 2023
Maine
1 review
0 helpful votes
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Great tonneau cover
October 1, 2023

I called because I had a few questions. The gentleman was very knowledgeable and helpful. He took my order, and it actually arrived 3?days sooner than expected

Date of experience: October 1, 2023
New York
1 review
0 helpful votes
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2006 Chevy Colorado bed cover
October 1, 2023

Great experience all around, really great product very happy

Date of experience: October 1, 2023
Illinois
1 review
0 helpful votes
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Easy transaction
October 1, 2023

I had some questions about a tonneau that I spoke with customer service about. My questions were answered quickly, and I placed the order over the phone. Two days later the tonneau showed up on my driveway.

Date of experience: October 1, 2023
California
2 reviews
0 helpful votes
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Horrible experience I received the wrong item and paid close $1,000 for them and they have been giving me a hard time to get the right ones replaced.
Ive been dealing with them over a week and have gotten no where still have the wrong sliders and no return label to return them to them so i can get the right ones.

Date of experience: October 1, 2023
Louisiana
1 review
0 helpful votes
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Great customer service.
October 1, 2023

I received a product that had was a used return item and sent to me in error. One phone call and the return and replacement was completed.

Date of experience: October 1, 2023
Idaho
1 review
0 helpful votes
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Great
October 1, 2023

Easy to talk to and friendly. Well verst in their products

Date of experience: October 1, 2023
Washington
1 review
0 helpful votes
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Backflip toy tundra
October 1, 2023

I got it very quickly but it's still in my garage still in the box because I haven't had time to put it on yet

Date of experience: September 30, 2023
Missouri
1 review
0 helpful votes
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Very satisfied
October 1, 2023

Fits perfect, shipped fast, very easy to order over the phone

Date of experience: September 30, 2023
Virginia
1 review
0 helpful votes
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Elevate system
October 31, 2023

Not very happy with the installation of product, It won't stay flat on bed rails
Needs improvement on product

Date of experience: September 30, 2023
Virginia
1 review
0 helpful votes
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Retrax PRO XR
October 1, 2023

Excellent customer service assisted with order. Delivery on time

Date of experience: September 30, 2023
Maryland
1 review
0 helpful votes
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Roll and lock m
September 30, 2023

All good

Everything was on time and good shape,...

Date of experience: September 30, 2023
Georgia
1 review
0 helpful votes
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Bug screen
September 30, 2023

The Gentleman I spoke to was very helpful,know Exactly what I was talking about what would fit my truck Told me when it would be here and it arrived just like you said it would. Will use real truck again

Date of experience: September 30, 2023
Massachusetts
1 review
0 helpful votes
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Just got it so far so good
September 30, 2023

Very simple to install. That's all I could ask for.

Date of experience: September 30, 2023
Texas
1 review
0 helpful votes
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Great company
September 30, 2023

Had several questions about the bed cover I was looking for. Very easy to chat and get all the correct information before ordering. Cover came in great condition. Took me a little longer to install that they indicated but still a simple install. Great company to deal with.

Date of experience: September 30, 2023