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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered item 8 days ago and it has not shipped yet. They didn't have a problem taking my money when I ordered it.
Made a large order to be delivered at a friend's house we were visiting. Had to get home for an emergency and needed to re-route my shipment with Fed-Ex. Steven C., Angela C., and Betsy W., all were super helpful and I actually received my shipment the next day. Thought I was dreaming! Near impossible to get such super service these days but Real Truck came through and I really appreciate it. Highly recommend them.
I ordered wheel to wheel NFab nerf bars and was explained by representative that it would be a factory bolt on. That is not the case. It involved drilling, modifying my body (pinch welds) needless to say, I had to take to a body shop to install and pay additional money. Needless to say. Very upset with the misrepresentation.
This is the best cover i ever bought easy to install and looks great on my Denali
Was ready to purchase a set of running boards when the chat popped up so I asked a couple of questions. I did not realize there were 2 different models of this specific board. He brought this to my attention as I had the wrong one in my cart and was ready to purchase. He made it easy, had pics and specs to show me the difference and et the correct ones ordered. Much appreciated.
Helpful phone salesman, same day shipping, overall pleasant experience.
I called because I had a few questions. The gentleman was very knowledgeable and helpful. He took my order, and it actually arrived 3?days sooner than expected
Great experience all around, really great product very happy
I had some questions about a tonneau that I spoke with customer service about. My questions were answered quickly, and I placed the order over the phone. Two days later the tonneau showed up on my driveway.
Horrible experience I received the wrong item and paid close $1,000 for them and they have been giving me a hard time to get the right ones replaced.
Ive been dealing with them over a week and have gotten no where still have the wrong sliders and no return label to return them to them so i can get the right ones.
I received a product that had was a used return item and sent to me in error. One phone call and the return and replacement was completed.
I got it very quickly but it's still in my garage still in the box because I haven't had time to put it on yet
Not very happy with the installation of product, It won't stay flat on bed rails
Needs improvement on product
Excellent customer service assisted with order. Delivery on time
All good
Everything was on time and good shape,...
The Gentleman I spoke to was very helpful,know Exactly what I was talking about what would fit my truck Told me when it would be here and it arrived just like you said it would. Will use real truck again
Very simple to install. That's all I could ask for.
Had several questions about the bed cover I was looking for. Very easy to chat and get all the correct information before ordering. Cover came in great condition. Took me a little longer to install that they indicated but still a simple install. Great company to deal with.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.

