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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered the wrong thing in error, and customer service reps were awesome!
Delivery estimate update for your order #*******
Takes way to long to receive my order.
The service was quick and spot on, great experience
Fast service. Couldn't believe I ordered 2 items on Monday and both arrived on Wednesday. By
Very hard to install on back seat and not a snug fit
After looking at the website, I wasn't quite sure which one to order so I called a couple times before ordering it. The person on the other end of the phone was very helpful
Company not keeping there. Word say anything to get your business
No problems, good pricing, prompt delivery. The way business should be conducted!
I had changed my mind on my original order and they were very helpful in making the exchange
I contacted RealTruck about the Revolver problems I had with my new cover purchased from them.After waiting a few days I was informed to take pics,etc.and send to them-I resorted to call Bak and complain about the rear plastic end caps breaking the first time I opened it to show my neighbor...I finally got an answer from them and am waiting for replacement caps...I just feel that spending 1200.00 dollars for a cover the customer service should be swifter and taken care of without red tape! I do not care if the seller or the company...take care of it fast and easier for the purchaser!
Ordered steps, took over a month to come, I lost the rebate because of this and this company said basically it's not their fault. Because they ship from manufacturer, this company is a joke. Order from the manufacturer.
As always Real Truck got my order to me quickly and kept me up to date with emails.
When I called I explained there are issues my wife and I have that we needed addressed. As I explained, we had an MX4 on our previous pickup. As we age our strength has somehow disappeared. We needed something lighter and easier to handle. Greg suggested the BAK Revolver X4s Tonneau Cover. It arrived in a timely manner. It was an easy install and very straight forward. Plus it looks great on our new truck!
Good fit, and well engineered. Happy with timely shipping and product availability now that the Covid 19 delays on everything, have finally passed.
Customer service was great and answered all questions in real time.
Thanks for a good product that was worth the expense.
Ordered item 8 days ago and it has not shipped yet. They didn't have a problem taking my money when I ordered it.
Made a large order to be delivered at a friend's house we were visiting. Had to get home for an emergency and needed to re-route my shipment with Fed-Ex. Steven C., Angela C., and Betsy W., all were super helpful and I actually received my shipment the next day. Thought I was dreaming! Near impossible to get such super service these days but Real Truck came through and I really appreciate it. Highly recommend them.
I ordered wheel to wheel NFab nerf bars and was explained by representative that it would be a factory bolt on. That is not the case. It involved drilling, modifying my body (pinch welds) needless to say, I had to take to a body shop to install and pay additional money. Needless to say. Very upset with the misrepresentation.
This is the best cover i ever bought easy to install and looks great on my Denali
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members