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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The sales representative, Daniel Diaz, is knowledgeable and a pleasure to work with. He has helped me multiple times. It is not that common to find such great service.
Incorrect instructions received with product. Customer service told me to watch video. Video showed incorrect cover for installation. After 5 calls finally spoke with someone who was able to figure out the correct video was listed as wrong part number.
Fast shipping. Easy assembly. Solid product. Installed by a 72 year old man with a bum shoulder and no help.
I visited with someone online and he helped me get everything i was needing and he spent time walking me through everything and got everything set up and I had everything I ordered in just a couple days.
I figured it would take at least a week to get everything and I had it all quickly.
The quality of the products was top notch.
Ordered online. Very helpful customer service that helped me on the phone. He seemed to care that I got what I needed. Shipped out the next day, and I received the order very quickly from Fedex. The installation guide was easy to understand, and so we had them installed in a short time. The Ionic 3" Nerf Bars are well made, with a very nice chrome finish. Very pleased, and I would definitely buy them from RealTruck again on my next truck.
Your agent was fantastic to deal with. This is my second experience with Real Truck and will continue to buy from them when the need arrives.
Very simple instruction and installation 15 minutes a side and done.
Bought a bed cover weeks ago. Wasn't told until after reaching out a week after purchasing and paying full amount that it could be 4-6 weeks for it to ship. Would have purchased somewhere else
Customer service was great. Ordering and then tracking that order was excellent.
I really don't want to wait 3 weeks for. My part. This is unacceptable!
I placed my order on October 9th and said delivery date would be the 18th. So I get a email this morning saying delayed til 23rd - 28th? Ugh … Floor mats were in stock so I don't know what the delay is!
As a return customer realtruck are very attentive to my expectations and my order was on time, early that what I expected! Thank you
I ordered the wrong thing in error, and customer service reps were awesome!
Delivery estimate update for your order #*******
Takes way to long to receive my order.
The service was quick and spot on, great experience
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members