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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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My order was supposed to be delivered on the Wednesday after I ordered but I was notified there was a delay. The package was only 30 miles or so from my house and they said it would be delivered on Thursday. Ok, things happen. Thursday, I was notified my shipment was delayed again. What the heck!? But, it would be delivered on Friday. Nope, delayed again. But it was scheduled for Saturday. Nope. Delayed. It finally did come on Monday afternoon.
I have had it with FedEx! I will never buy from any company which uses their "services".
Very patient and helpful. Went out of his way to answer all my questions
Great customer assistance with purchasing the product. I am fortunate to have found such a great dealer.
The people were the best,On time and perfect and the best price
Web site and my computer were not communicating well. Needed to call to sales rep. To pay over the phone. Very helpful, waiting for product to arrive
Real quick and easy and to the point.merchandise was good shape.
It went very well. Nem was very helpful and found me the running boards I wanted for my Colorado. He understood quickly and helped me find the right product.
Easily ordered what I wanted. Desired a refund as product is tax exempt. Tried to reconnect to sales. Tried to send text with photo of my tax exemption form. Had to scan and send in. Took about 2 weeks to do this including emails and wondering if it was worth figuring out your process. Still waiting for results. Trying to keep my farm input costs down.
Hassle free and efficient describes the shopping process. A full litany of information is provided on the site to make a decision and the ordering process is SUPER quick.
I received friendly and courteous service right from the get go. Loved it. Got the info I needed right away, namely that the running boards will fit my truck. So I ordered them. And now I'm happy.
The product I ordered was sent with a mounting bar for a different vehicle. As I was at the shop getting it installed I called customer service, was told someone from tech support would talk to me. Didn't happen, then told me my request had to be sent to the returns dept and someone would get back to me, nobody did. Called after 2 days and asked to speak to the return's department, my request was never sent to them! The return needs to be verified by the manufacturer before they can send me a return shipping label. What needs to be verified! I talked to the real truck representative to order it, was ordered for my vehicle make and model by the representative. When I called to say the wrong mounting kit was sent, it was again verified by the real truck customer service rep that the part ordered was for my make and model. So….why I am I having to wait to see if it can be returned when the company that shipped it obviously made an error. Meanwhile, they have my payment, that was processed when I ordered the part. I have a product that won't fit on my truck, have paid a shop to try to install it and then put everything back together, boxed it all up and now am sitting and waiting for someone to let me know if it can be returned! Even if this does get straightened out, I have to take the big box to FedEx, wait for it to arrive wherever it is being returned to and then who knows how long until the correct parts are shipped back to me.
I WILL NEVER DO BUSINESS WITH REALTRUCK AGAIN!
Very satisfied. Product was as described. Fit was perfect and delivered quickly.
Two of mounting holes on main assembly to secure the side rails were stripped out I had to use larger size self tapping screws. One of the predrilled drain line holes was drilled to large the drain line keeps falling out. I will add a rubber grommet to keep drain line in place. In all instructions and installation went well.
Excellent customer service assistance. Was able to talk with a knowledgeable representative easily. Hopefully installation goes as well as customer service. Excellent product quality.
Was looking for bar step for ram 1500. Found what I was looking for and it was on sale. Was walked through steps to purchase, utilize free shipping and added a military discount. Arrive in 4 days and now looks great on the truck.
Many questions asked for a very expensive product for me. Every one was answered in a kind polite manner.
I bought this through a online representative. She was very courteous
I was advised by the sales representative that both my items were in stock, and I would receive them by Thursday. Thursday came and I only received one item with the other item, showing it was going to be a later date, which was a huge inconvenience. Yesterday I had received another email with an even later extended date inconveniencing the situation even more. It is a backflip cover that I have needed for security of my belongings in my pick up throughout my travels. After emailing my sales representative still to this day I have zero response from him which in my book is horrible customer service.
Very happy with my purchase. Glad to be able to talk to someone when ordering an item. We're not that far apart but it took FedEx six days to deliver the stuff. But no big deal.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members