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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Missouri
1 review
0 helpful votes
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Very happy
September 27, 2023

Staff made my purchase so easy very helpful and i would like to say thank you

Date of experience: September 27, 2023
Massachusetts
2 reviews
0 helpful votes
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An GREAT sale over the phone.
September 27, 2023

Spoke to Christopher, he made the sale transaction more easy than ordering on line. By the way, your online service kept return my order back to the previous page because I didn't select an warranty, found that strange while the icon for online salesperson kept ask me do I need help….

Date of experience: September 27, 2023
Arizona
1 review
0 helpful votes
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Happy Customer
September 27, 2023

Very helpful sales person who understood my needs.

Date of experience: September 27, 2023
North Carolina
1 review
0 helpful votes
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5 star
September 27, 2023

Great Customer service he explained everything that i ask, was

Date of experience: September 27, 2023
Minnesota
1 review
0 helpful votes
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Stop Shopping - Go to REALTRUCK
September 27, 2023

I did all the research for you. Several sites as well as Mother Amazon. A site like REALTRUCK is where you go to get truck accessories that fit the first time as well as delivered with incredible efficiency.
I look forward to installing it this afternoon. I have used a soft cover on various trucks for over a decade, but it is time to get real with a hard one. REALTRUCK Customer Service was just right. Working with the Rep I did he placed the order and it went out the same day! Well Done.

Date of experience: September 27, 2023
Ohio
1 review
0 helpful votes
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Great buying experience!
September 27, 2023

Experienced and knowledgeable staff definitely helped me make the right choices on trimming out my new truck.and it all shipped the same day. That's great service!

Date of experience: September 27, 2023
Washington
1 review
0 helpful votes
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Great chat support
September 27, 2023

See the chat function to verify what I needed. Person on the other end was awesome.

Date of experience: September 27, 2023
California
1 review
0 helpful votes
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Real pros
September 27, 2023

Quick and easy,,, they know their stuff thank you for the help

Date of experience: September 27, 2023
New Mexico
1 review
0 helpful votes
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Great experience!
September 27, 2023

Had ordered a grill guard from one vendor and Real Truck notified me not in stock anymore. When I called to ask about it representative went out of his way to find another similar grill through another vendor. Great service and very professional! Thanks.

Date of experience: September 27, 2023
Ohio
1 review
0 helpful votes
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Tonneau cover parts
September 27, 2023

The guy i talked to was very patient and helpful. The shipping was pretty quick as well.

Date of experience: September 27, 2023
Kansas
1 review
0 helpful votes
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Poor customer service
October 27, 2023

Had a problem with product and Real Truck expected me to take care of it myself through AVS. Real truck should have called them to fix the problem not me. I bought it from Real truck not AVS even if it was there product. Disappointed customer. Bought from you before but more choices on future purchases and will go elsewhere

Date of experience: September 27, 2023
Tennessee
1 review
0 helpful votes
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Availability
October 27, 2023

They advertise products but do stock items will be ordered at a latter date

Date of experience: September 27, 2023
Indiana
1 review
0 helpful votes
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Great products
September 27, 2023

Professional staff, great products, fast and friendly service. Products delivered in a timely manner.

Date of experience: September 27, 2023
Indiana
1 review
0 helpful votes
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Bug shield and window rain guards.
September 27, 2023

After studying the product online I called the toll free number Christopher was very accommendating helping me make the purchase.

Date of experience: September 27, 2023
Ohio
1 review
0 helpful votes
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Got it right
September 27, 2023

I had ordered bed caps for my truck and while looking for the right ones that fit, I found out in 2007 in the middle of the year they decided to change the body style which makes it even harder for me to find aftermarket accessories, so going through real truck they finally got it right and foud ones that fit

Date of experience: September 27, 2023
Texas
1 review
0 helpful votes
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Great prices on great products
September 27, 2023

Overall experience was great. Bought a bed cover a few months ago. Came back and bought wheel well liners and a bed mat. Customer service and shipping was excellent as well.

Date of experience: September 27, 2023
Texas
1 review
0 helpful votes
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Nice
September 27, 2023

Fast shipping arrived in great condition and easy install.

Date of experience: September 27, 2023
Minnesota
1 review
0 helpful votes
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Truck parts
September 27, 2023

Great experience. I was able to talk to someone right away and the products arrived quickly.

Date of experience: September 27, 2023
Colorado
2 reviews
0 helpful votes
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A really positve experience
September 27, 2023

I did the entire transaction through chat and it was really easy. The agent was very responsive and helpful and did everythig he said he would do. Haven't seen the cover yet, but it's on the way - expected delivery is three days after ordering, not bad. Definately will go back.

Date of experience: September 27, 2023
Colorado
1 review
0 helpful votes
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Great Service
September 27, 2023

I told them I read that their PowerSteps would in fact fit my 2023 Sprinter. They researched it and agreed. They shipped them, I installed them. Love'm.

Date of experience: September 27, 2023