Realtor.comReviews 717

I always used Realtor.com when looking for real estate listings no matter what area of the country. Now, the website is so horrible and NOT user-friendly in any way whatsoever, that it has become nothing but a frustration. If I try to look in another area than where I originally began my search, I can't seem to get it to change the location and I get a message stating no results could be returned. Therefore, I will not use it anymore. I suggest they return back to the more user-friendly website they previously had before they start losing everyone.

This by far has to be one of the worth website changes I've seen. Realtor.com used to be very user friendly. Now it is a struggle to use and aggravation. SarasotaOne website is better. First horrible change they made to their sit is you used to be able to roll over the house listings on the right side of the screen and it would make the price icon expand on the map so you know where the property was located. This no longer works. The second thing they changed is they no longer show houses as Active with Contract. It's either active or it's pending. Don't waste my time showing me an Active with Contract house. I realize you're desperate to drum up business for your Realtors but give the consumers a break as well. Another change you made is you could add features that you are looking for like a pool or 2 story. You took that away as well. It's as if you're trying to force feed every house possibility down our throats. Give people the benefit of a doubt that they have a brain and can decide for themselves what they want to buy. Don't use this site unless they change it back to the way it was.

I used to love the utility and features of realtor.com and sung its praises to my peers. The new implementation is absolutely horrible? Whoever signed off on this abomination needs to become unemployed immediately. How can someone take something that was so good and screw it up so badly? It boggles the mind. My advice to realtor.com, "Fix it quick or become irrelevant". I'm sure a competitor will put something together that incorporates the features you abandoned and garner the market share you once enjoyed.

After listening to multiple sales pitches from Realtor.com I decided to sign up for their lead program. For my investment the promise was an average of (4) leads per/week. It never happened. I have had an ongoing discussion with John Montaque Region Sales manager for months only to be dragged along with promises not delivered on. Realtor.com has gotten one thing correct. They have not missed for one minute taking the monthly payment I agreed to. What they have missed is delivering ongoing quality leads. When asked where the leads are they tell you they can't control when people go to their site. They seem to have enough data for sales to guarantee an average of 4 leads per/week. They even continue to sell additional leads in the same Zip code when only delivering about 30% of my contract. REALTORS BEWARE. THE LEADS MIGHT BE GOOD WHEN YOU GET THEM BIT YOU WON'T GET WHAT YOU PAID FOR. Realtor.com works like a medical plan. They hope you will die before you can collect.

Have used Zillow for years and have recently tried giving other sites a chance... No other site comes close to Zillow. Easy of use, entire information content in one page, no searching and guessing what symbols mean, and what I deem to be most important... Lot boundary lines! It determines 95% of my decision to even consider a property. I can't use realtor.com for anything other than to check if by chance a property is not on Zillow. Instead of trying to "reinvent the wheel", just give us your version of "the wheel". Did the "powers that be" sit in a meeting and come up with all the ways to have a site that is NOT helpful and is a hassle to navigate? Try this... Simple! Looking for houses is second to used cars... And we know the rep used car salespeople have! Up your game please... Listen to complaints... Don't try to outthink and over complicate! My vent is complete...

The new changes to Realtor.com are absolutely HORRIBLE! Please FIRE the person responsible for this upgrade/ implementation. I have never personally- as a consumer -experienced a worse "upgrade" EVER in 35 years in the business.

COMPLAINTS;
THE NEW SITE DOES NOT WORK & STILL AFTER A FULL WEEK STILL NONE OF THE BUGS HAVE BEEN FIXED.
THE MAP FUNCTION IS BROKEN AND DOES NOT TOGGLE BACK AND FORTH BETWEEN PROPERTIES AND THE LISTING.
WHEN YOU TOGGLE BACK AND FORTH YOU LOSE YOUR ORIGINAL SEARCH AND CANNOT EVER GET BACK TO THE FULL LIST OF PROPERTIES WITHOUT LOGGING OUT AND STARTING COMPLETELY OVER.
YOU REMOVED ALL THE FILTERS THAT MADE YOUR SITE ACTUALLY USEFUL.
EXAMPLE: CUSTOMERS CAN NO LONGER CAN FILTER ON 1 STORY OR 2 STORY- THIS IS IMPERATIVE FOR HANDICAPPED /AGING CUSTOMERS.
CUSTOMERS CAN NO LONGER EVEN FIND IF OUT IF A PROPERTY IS 1 OR 2 STORY WITHOUT DIGGING DEEP INTO THE LISTING.
CUSTOMERS CAN NO LONGER SEARCH ON ONLY ACTIVE LISTINGS!
CUSTOMERS HAVE TO LOOK THROUGH EVERY LISTING THAT IS PENDING NOW!

AND WHY DO THIS WITH NO EXPLANATION OR ANNOUNCEMENT BANNER ON YOUR WEBSITE?
YOU COULD AT LEAST LET CUSTOMERS KNOW YOU ARE UPGRADING YOUR SITE AND THAT YOU ARE WORKING TO FIX THE CRITICAL FUNCTIONAL ISSUES.
I HAVE CALLED 3 X'S INTO YOUR CALL CENTER
I HAVE SENT SCREEN SHOTS EXPLAINING THE PROBLEMS IN DEPTH TO YOUR CALL CENTER. STILL THE SAME PROBLEMS A WEEK LATER.
VERY IRRESPONSIBLE TO MAKE THIS KIND OF JUDGMENT ERROR WHEN THIS IS SUCH A CRITICAL TOOL THAT MILLIONS RELY ON. SHAME ON REALTOR.COM. SOMEONE IS ASLEEP AT THE WHEEL.

So many key features were removed with the site rewrite. Only basic filters for price, # of beds/baths and size. The status indication was removed. Show on map now gone which makes the list on the side useless. The ability to select specific sets of towns now gone only a diameter is left.

How in the world was such a poor redo released to the public? Shows total lack of understanding of the customer. Now hands down the worst home sale site.