A 0 star rating for the review would be nice, as that is exactly what Ms. Banks deserves.

Ms. Banks blatantly disregarded her fiduciary duty, misrepresenting properties to me. Despite her role as a dual broker Ms. Banks allegedly prioritized the interests of the seller, ignoring the well-being and best interests of me as a first-time home buyer. Ms.Bank took advantage of my vulnerability during a hard and tragic life situations. Due to my limited ability to see the property, she intentionally misrepresented the property to further her own interests, while I rely on her honesty and loyalty to provide me with videos, pictures, and truthful legal documents.

This was especially heartbreaking for me, as I had dreamed of reuniting with my mother to escape the war in Ukraine. "Ms. Banks'' negligence has shattered my dreams and caused immeasurable pain to my family. Her actions are not only unethical but also endanger unsuspecting buyer.

The situation has taken a particularly grievous toll on my emotional, financial, and psychological well-being. The accusations against Ms. Banks not only highlight her alleged criminal intent but also raise questions about the practices and oversight within the real estate industry.

She misrepresented the property in order to lure me into making an offer, and in doing so, she has violated the trust I had in her and she violated real estate law.

For 250K I expected a residential family home according to her MLS listing with 2 bedrooms, 2 bathrooms, 1,084 sqf, in good condition as she stated. Upon purchase, I discovered that the property was an unpermitted, uninsulated barn/hunting cabin with no windows, no heat, and no proper foundation to support the structure unfit for human habitation due to its lack of basic amenities and structural integrity. This barn is extremely unhabitable when it comes to safety and health due to mold and fungus. According to government officials, it has 0 bedrooms and only 1 bathroom with a total of 600 sqf. This was clearly not the property I was promised according to her MLS. Several professionals who have viewed the property have indicated that as the broker "Ms.Banks" knew exactly what she was doing, and that she did not need to be an inspector in order to see the obvious problems in front of her.

Despite being aware of this information, Ms. Banks failed to inform me and disclose in documents the Department of Transportation's plans to take part of the land to build a bridge. I was shocked to find out about this after the closing documents were signed.

In light of my legal action against her, I hope that justice will be served. I am still dealing with the consequences of her action and the lies she chose to spread to protect her license and reputation rather than be honest about her error and rectify this scandal. It is crystal clear that her only motive was to benefit herself at my expense. And it's a shame that a company like Beverly Hanks allows someone like Ms. Bank to get away with this.

Since I have been treated so poorly by Ms.Bank, I will never trust another real estate agent again. Her behavior is completely unacceptable and I would not recommend her services to anyone. As a matter of fact, I suggest being extremely cautious both with what she says and what she provides with legal real estate documents.

The videos on my YouTube channel "How I was Robbed by Realtor and Seller intentionally" illustrate how I was adversely affected by the negligence of Ms. Bank and the dishonesty of the seller. It also contains evidence of her misrepresentations and criminal fraud. I hope that by highlighting my story on YouTube, I can help prevent others from being taken advantage of in the same way by Ms. Banks or any other real estate agent from this company.

Please note that the pictures in this review were taken immediately upon my arrival. During the video recording, Ms. Bank avoided all the negative facts and provided me with only the best images possible.

This company has become a total scam as of recently. I highly recommend you don't purchase leads through them. To begin with my experience about two years ago I began my real estate journey, I'm a college student so I was obviously skeptical of purchasing leads that were gonna cost me $12,000 of the course of a year. I called to get more information on their leads and to see if this was the right choice for me. I expressed my concern of the leads not being reliable. The sales associate assured me that any leads that were not good would be put up for review and "any that were found to be bad leads can be credited to your debit card or to your realtor.com credit. So after asking the sales person multiple times to make sure I was able to get money sent back to my debit card he assured me it's one hundred percent an option. Fast forward 10 months later I receive a call from another sales person asking me if I wanted to expand my leads. I told him absolutely not I would like to cancel my contract and that I would like to put in a request for a lead review and refund because I was displeased with the quality of the leads. That was sometime in the beginning of December 2022. Through December I received terrible customer service and never received calls back so I continually called them back asking for an update on my lead reviews (just to be on hold for over an hour, hung up on and never called back, and to be told we'll call you sometime next week to not hear back for months until I called back). I eventually got hold of one associate who was actually helpful and explained to me how people are very displeased with realtor.com because they did a policy change in January not allowing refunds back to a debit card and how they're only providing credit to the realtor account for more leads (mind you my inquiry on this process started before their policy change) "and he's going to be honest with me we did not call any of our customers" so even their own employee was acknowledging the shady things the company has been doing. Anyways it's now May 16th 2023 and through maybe 5-7 calls of hearing "there's nothing I can do for you I'll submit this to the higher end of the office" I finally got a call from the top of the ladder for him to call me and tell me they will not issue the refund and the best he can do for me is give some feedback to their sales associates to not guarantee refunds. So basically telling me I'm screwed already but we'll try to make sure it doesn't happen to anyone else. Also mind you this is after they checked the phone call logs and saw the associate telling me I was eligible of a refund. I'm a very calm and collected person I personally usually wouldn't take the time to write a review. But I truly believe they are scamming their customers. Do not make the mistake of not trusting the reviews like I did. Please take into consideration how this company has treated past clients. Thank you!

I did business with Rossman Realty, specifically Aimee & Roger Bierley and Rosann Lamore. They have NO IDEA what their fiduciary responsibility is.

Real Estate Agents from company MVP Realty SoCal, Teresa Roberts and Mona Patel in VICTORVILLE, CA commit scam, extortion, conspiracy, and fraud resulting in a 15 million dollar lawsuit, Lawsuit Case #20STCV*******.

This one is headed right for the Supreme Court. Business partners, Real Estate Agent Teresa Roberts DRE License #******* and Mona Patel DRE#******* are brokers for company MVP Realty SoCal. Allegedly, they both concealed DUAL AGENCY in a mult-million dollar transaction for a property on the famous Melrose Ave in Hollywood, California at address 4867 Melrose Ave Los Angeles, CA *******. Property owner Sona Patel, M. D., had not a clue about their dual agency representation until she saw the double commission listed on the escrow closing statement at the end of escrow. At a purchase price of $3,200,000 that's a hefty dual commission they kept secret. Surprisingly, their concealment of dual agency was very minor in comparison to their other fraudulent acts.

Real Estate Agents Teresa Roberts and Mona Patel, are alleged to have structured and coordinated a conspiracy with the escrow company (Nikkie Seese at Town Square Escrow) and the Buyer (Nathanel Dardon in Utah). Allegedly, the conspiracy was to obtain an illegal sale of the purchase of the property with absolutely NO PAYMENT. Yes that's right, no payment. The buyer was to acquire the property listed for $3,200,000 without making any payment as per the conspiracy.

It gets worse. They allegedly also committed extortion, SIGNATURE FORGERY, and fraud. More details are in Lawsuit Case #20STCV*******

Real Estate Agent Teresa Roberts has the following criminal record:

Teresa Roberts uses more than a dozen different alias names:

1. TERESA PHILIPS ROBERTS (06/01/1991 to 07/04/2020)

2. TERESA PHILIPS GARRIDO (01/01/1991 to 07/14/2017)

3. TERESA P PHILIPS (12/01/1988 to 01/24/2003)

4. TERES GARRIDO (07/01/1988 to 06/01/1990)

5. TERESA GARRIDO

6. TERESA P GARRIDO

7. TERESA GARRIDO ROBERTS

8. TERESA IVER ROBERTS

9. TERESA P ROBERT (10/30/1992 to 07/14/2017)

10. THERESA P ROBERTS (06/01/1991 to 07/14/2017)

11. TERESA PHILIP ROBERTS

12. TERESA PHILIP

13. TERESA PHILIPS

14. TERESA ROBERT

15. TERRI ROBERTS

16. TERESA SANFORD

17. ERICA RAINFORD

18. ERICA ROBERTS

19. DANIEL ROBERTS

Teresa Roberts has filed 2 bankruptcies:

Bankruptcy #1:

Chapter 7

Filing date: 05/17/1993

Case Number: *******

Discharge Date: 09/20/1993

Attorney Name: PRO SE

Judge Name: CMK

Court ID: CASCAF1

Bankruptcy #2:

Chapter 7

Filing date: 06/20/2014

Case Number: *******

Discharge Date: 09/29/2014

Attorney Name: Mona V Patel

Judge Name: Meredith A Jury

Court ID: CAC

How did a person with this past record even reach a position where she can have the authority to commit extortion and conspiracy? How did she hide this from the Department of Real Estate on her background check when applying for her Real Estate License? How did the Department of Real Estate (DRE) allow a person with this past criminal history to obtain a Real Estate Agent and Broker License and put her in a position to have someone's personal and sensitive financial information? Is the Department of Real Estate doing everything they should to protect the general public?

They should be sued!. If it was clients, their names should be attached to their comments. C21 G

In April of 2018 I entered into a contract with REALTOR Brian Brundage to purchase a house that he owned through his LLC and was flipping, in Derby, Kansas. My dream was to live out and enjoy my retirement years in my new home. However, my little, turn key home turned out to be my worst nightmare and Brundage had EVERYTHING to do with it! My problems began immediately upon moving in. Within the first few weeks of living there, I incurred $9,608.07 out-of-pocket expenses to fix things. There were too many issues with the house to list them all here so I will list a few of the main ones that I encountered.

Upon my inspection, prior to the closing, I discovered that the homes wood siding was at its end of life and needed to be replaced. I approached Brundage and ask that he replaced and repaint the siding but he refused to honor my request so I made arrangements to have it done for $6,500.

When the home was inspected, it was determined that there was only 3 in of insulation in the attic which was far under the recommended amount for efficiency purposes. In the amended contract I asked that additional insulation be added to bring the insulation up to code. However, after I moved in, I discovered that it had not been done. So once again, I incurred the cost of fixing something that should have been done before I moved in.

I also requested in writing that a licensed roofer evaluate and make all roofing repairs but Brundage failed to honor my request. I learned much later, that the home's roof needed to be replaced.

The property's basement foundation had I-beams that were designed to correct a structural foundation problem that existed when the home was owned by a previous owner, before Brundage's LLC bought the house as an investment property. Upon inspection, it was discovered that the I - beams had been improperly mounted. So I requested in writing, in the amended contract, that a licensed contractor mountain properly. Brundage made arrangements for a contractor to do what I had requested but after I moved in I discovered that the work done to mount the I-beams correctly still had not been done properly.

Within a few months after I moved in, in May of 2018, it became apparent that the house had very serious and costly foundation, structural and drainage issues. I hired a residential Structural Engineer to evaluate the problems and give me his recommendations regarding how to fix the issues. Then, I contacted 3 Basement/Foundation contractors and received estimates from each of them to repair the issues. Each of the bids we're similar in scope of work required and costs and were in excess of $22,000!

There were numerous other deficiencies that should have been addressed before I moved in.

After I discovered that the house had multiple severe issues, I had no other recourse but to enter into Mediation with Brundage in a good-faith attempt to resolve my concerns. During the four months of negotiations I found Brundage quite evasive and unreliable. After several unsuccessful attempts to reach a settlement, negotiation ceased and when Brundage refuse to enter into binding arbitration with me I pursued another avenue to resolve my grievance.

It is my belief that professionalism in business carries with it the responsibility of honesty. Honesty in business whether it be in buying, selling or negotiating transactions depends upon trust. Deceit in business causes people to suffer. It is my opinion that Brundage does not uphold the standards of his profession and therefore, I can not recommend him as a REALTOR!

Need a home warranty?
HomeMoving Real Estate Websites
Updated on 03/06/2020
ConsumerAffairs Unaccredited Brand
realtor.com
realtor.com
Overall Satisfaction Rating
Based on 43 ratings submitted in the last year
Need a home warranty?

We'll match you with the right company that knows what you need.

Find My Match
This company is not yet accredited. To learn more, see reviews below or submit your own.
realtor.com does not participate in the ConsumerAffairs accreditation program. Learn More
Get trending consumer news and recalls

Email
Email

Are you this business?
realtor.com Reviews
Sort:
Recent
Filter by:
Any
A link has directed you to this review. Its location on this page may change next time you visit.

Rated with 1 star
Crystal of Merrimack, NH
Verified Reviewer
Original review: March 6,2020
I have been an agent for many years and Realtor.com was my main lead source. Realtor.com used to sell leads of potential home buyers and sellers' information when people signed up to their site and had a question, or had seen a home they had interest in. The leads were sold based on ZIP code per what they call shares and each share was 40 leads a year distributed over the course of a year, they determined a monthly price and that was what we paid per month. Realtor.com locks you into a contract for 12 months at a time with no option out other than to pay the year in full and who is going to pay a year in full for a service you will not receive?

In 2019 I had noticed a significant drop in volume of leads, Realtor.com was not delivering what was promised in terms of how many leads. Seriously being underdelivered and the leads that were coming in was either consumers whom either have an agent already, or are looking at a very low home price or not possible to convert, either bad information or not able to be financed. In October of 2019 I was approached by Opcity for our office to be an Opcity partner, Opcity is a company that has merged with Realtor.com. Their services include taking leads from Realtor.com, calling the lead first before any leads are passed out to the agents that are paying and then upon that lead being good and being a consumer who wants help then handing it out to agents who participate in Opcity at 35% referral fee to Opcity upon a successful closing.

With all that said when Opcity approached me I was open to it as I figured it would help my agents potentially fill the void during the slow times. By November of 2019, one month into Opcity, I had realized that Opcity was the main reason for our loss of volume and creditable potential buyers and sellers from Realtor.com. We were getting only the consumers and what was remaining after Opcity was through making the initial point of contact. Which means that every real estate agent that is paying Realtor.com and for this service is being lied to and fraudulently sold a product that is not being delivered in an ethical way. When you discuss this with Realtor.com they say, "Well you are getting leads," yes technically they are emailing the leftovers so I guess technically you can say you gave a lead but in all truthfulness they know that what they are doing is fraud.

In January of 2020 Realtor.com had to give me back a large credit due to under delivery over 50 leads that they sold me and tied up my money with that was never delivered to me. This will also be the same at the end of my term on other areas as well. When you try to address the issue and tell them you want relieved from the contract they tell you "if you do that then we would be required to pay the year in full". Well how can you require someone to pay for a service that they have not received. This brought me to fight with Realtor.com as what they are doing is pure fraud. The relationship between Realtor.com and Opcity and the agents that Realtor.com is collecting money from is double dipping. Of course their sales reps act dumb when you call, getting a person on the phone to be real and not getting a pre-rehearsed answer is next to impossible.

Realtor.com has now released an email yesterday as of 3/5/2020 stating that they are proud to announce the merger of Realtor.com now as Opcity. Yet Realtor.com still won't let me out of my contract. I am not sure how a company can steal thousands of dollars from real estate agents and these business practices be acceptable. If Realtor.com has in fact merged they should let agents out of their contracts. Realtor.com is supposed to be supported by the NAR however if you ask Realtor.com if the NAR is aware of what they are doing they said that the NAR is in full support of this. What their company is doing to those of us in the business paying for a service that is not being delivered properly is purely unethical bad business behavior. I cannot believe that the NAR condones this and I cannot believe no one has taken this further in a court of law.

I had to fight for days and several sales reps to get any possible shortage on my contract. I just wanted out of the contract and they should let those of us that want to terminate. After all what we originally signed up for is no longer what the company stands for and we are not being treated as we once were. However even with their unethical behavior they would not relieve me from the contract. So I am forced to continue to spend a large sum of our office budget every month for potential business that is not able to be converted or people who already have agents mostly, because the people who are true home buyers and sellers are being vetted through Opcity.

However on another note there is no lack of good qualified leads coming out of Opcity, my office is getting them and converting them and assisting these people with their home buying needs. These people coming from Opcity are the leads we are technically paying for. The leads coming from Opcity used to be our leads, these are the people and the contact information we agreed to pay for and what we are still paying for, only for Realtor.com to provide them to Opcity first and then Opcity to the sell the good qualifying potential buyers and sellers back to our office at a 35% referral fee. It is disgusting and when our contract is done we will be no longer supporting this company as their ethics, service and product is a scam.

I AM RETRACTING MY BELOW REVIEW, WHICH WAS A FAVOR FOR A PERSON I THOUGHT WAS A FRIEND AMD LOOKING OUT FOR ME.

HERE IS MY UPDATE AFTER THE PROCESS HAS BEEN CLOSED OUR.

I would give zero or negative stars if possible.

Laurie was a friend/acquaintance that I hired, and she did a horrible job of being the professional she claims to be. Laurie was not at all on top of the buying process and it seems she is a churn em and burn em representative out to earn and burn you working for

She brought me to a beautiful but 15 year old building. She was in and out of the visits so fast as she had overbooked every time to she showed me a place.
She always had somewhere very important to be after a short period of time with me.

When we found a nice looking apartment I liked, She set me up with all of her contacts and everything turned out a disaster.

She gave me a terrible recommendation for an inspector, who missed a horrible leak on the original equipment dishwasher that couldn't be fixed, and needed immediate replacement. I was getting floods and had to turn the main water source off to stop them. I was without water for weeks as In had to keep the main water source line shut off.

A huge issue in the having to buy a new dishwasher right after moving in was the new tile floor that the previous owner had installed was put right on top of the old floor which made it nearly impossible to get the original equipment out.

When I did rip it out after 2 days the floor was too high for a regular sized replacement, so I had to pay $850 For an ADA compliant dishwasher which was lower sized that would fit in. The special installment cost me $850.

At that point, I am in for $1700 just for a dishwasher that leaked soap from the very first time

Then, the Air Conditioner also broke a couple of weeks later. It was a 15 year old unit,'original equipment.

That was another $5,000 out of my pocket.

Any professional that knows what they are doing would have advised me I was buying a unit at full asking price with old appliances, and to ask for a new AC and Dishwasher from the start of the deal as they were at the maximum life span of this type of equipment.

The fact she and the inspector didn't catch that from the beginning shows me they do not know their business and didn't do their due diligence.

So now, I also have to fix the hot water heater as the bathroom shower does not heat.

Again, I would say any thorough, professional and intelligent realtor or an inspector should have advised me most importantly about the AC and dishwasher which were 15 years old.

I would never recommend Laurie. Today, she told Me I signed an as is buy, WHICH I WAS NEVER TOLD!.

If you are buying or renting in Fort Lauderdale Stay especially away from Laurie Spector, Realtor JD MBA. At Compass Realty.

Kevin Kodish

Scammers, they stole my money, I called severally they didn't pick my calls and I sent them messages through email forty times they never respondedI paid about $2500. 00 for house rent to the owner, just to find out it all a scam. I was lucky to recover it back through an agent I met through a friend, I got back $1000. 00 out of my money, he promised to help with the balance. So if you are a victim like me, message him through this email( admin AT dellj4001ATgmailDOTcom)

Let me start by saying to all the realtors that called in and complained about bogus leads and not being able to cancel, I understand your frustrations. Im no longer employed with them and I have been waiting MONTHS to write this review. This is by far the most unethical job I have ever encountered. I was told that I couldnt disclose certain policies and procedures to realtors that were spending loads of money on leads. Now I can speak freely.

When you sign up for lead generation (zip codes) the Account Executives are going to fill your head up with lies because they want that sale. If they tell you that you will get 3-7 leads a month that is not true! 1 full share projects 40 leads a year. A half share is 20 in a year.

The leads are not guaranteed. They will say they are. You are in a contract, they will say you can cancel anytime... that is not true!

You have a 3 day grace period, after that I guarantee you, your ability to cancel will be a nightmare!

Why? Because when you call customer care and you tell them you want to cancel youre going to be told youre in a contract. Youll say I didnt sign anything then they will say well I can start your cancellation request. Dont get too excited its just a nice way of saying, just because you asked doesnt mean it will happen. They will get you over to an account specialist. Which means youre going to get transferred to RETENTION thats if they can get a hold of someone over there.

A multi billion dollar company and theres only 6 people in retention... so the likelihood of you speaking to someone is rare. Youll be told that they have 72 hours to call you back.

Maybe youll get a call. Maybe you wont.

Youll call back in furious. They will be empathetic and try to reach the person your case was assigned to. Youll be on hold long periods of time. I used to tell realtors that if you can spare time (which I know is rare) I can keep trying to reach them. I would be on a call for two hours trying to get a hold of them. Youll ask to speak to a manager. They cant help you.

Theyll say we will get this escalated for you an escalation means that within 24 hours someone is supposed to call you back. Emphasis on supposed to. Remember there are only 6 people in the retention department.

Youll try to remove your card by calling in. They wont let you. You can cancel your card on file which is a headache in itself because now you have to call all the other places that had your card number and let them know you have a new card.

You can call in with your credit card company. This will not help you if they cant get you transferred to retention.

Theres no point in asking your account executive to cancel it for you. They dont have the ability and you will get the run around. Thats if you can even get a response from them. Account executives are rude and have absolutely no professionalism. Not the ones I talked to in the 4 months I worked there. Quick to take your money but after that? You are ignored.

Lead generation is a gamble. Are some people successful from it yes. Are all people? No. You will get spam leads. You will get a bunch of leads from other realtors asking you how the program works. This will count against your leads.

Account Executives will tell you that they will make up the bad leads. THIS IS A LIE! You will very rarely get a credit.

If you are looking to cancel remember you only have 3 days to do so. They have shared leads that rotate between two other agents or unshared leads. Fast is shared leads. Flex is unshared. Remember that if you so desire to get zip codes.

My advice get a prepaid credit card and dont give them a back up card number at all.

The only product that I ever recommended was advantage so that your listings are protected. If you have a listing on RDC and you dont have advantage you wont get the lead. Someone else will.

The best feature you can use is the free dashboard on RDC. Create your profiles, add your NRDS ID numbers (if you have them) network by getting reviews and recommendations. You can utilize the dashboard by updating listing photos or adding open houses if it doesnt or didnt pull over from the MLS.

Listing issues: the resolution department can take up to 72 hours to resolve your issues. Due to the new updates on the dashboard (realsuite) there are more glitches on the site and there are a lot of issues with the MLSs that are unable to syndicate properly on the sight. Countless emails are sent to employees every day about something not working.

This pretty much is my tell all review about what to expect when you call in. This call center has a very high turnover rate. Higher than most.

Theres a reason why there are class action lawsuits against them. Everything in the class action is correct.

Lastly customer care reps are very limited in what they can do. Customer care reps cant cancel. Cant make changes to your listings. You get transferred to another department for credit card updates. Customer care reps can help you with your dashboard and mapping issues and putting in cases. Please keep in mind to get an escalation on a case 72 business hours must have passed.

I sincerely hope this helps someone and can perhaps spare you a long hold time or a phone call.

Should you have questions Ill gladly answer.