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Queenfy Reviews Summary
The company has garnered a mixed reputation, with a notable divide in customer experiences. On the positive side, some customers have praised the aesthetic appeal of the clothing and timely delivery, expressing satisfaction with specific items. However, a significant number of reviews highlight severe issues, including poor product quality, misleading advertisements, and an inflexible return policy that often results in high shipping costs for returns. Additionally, customers frequently report inadequate customer service and difficulties in resolving order discrepancies. Overall, the feedback suggests a need for improved transparency and customer support to enhance the shopping experience.
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Your order takes so long to arrive, then customer service is awful, I had an issue to return my an item the policy states full refund but they only offer u 10% and return back to a China address, REALLY!$$$ NEVER AGAIN! #Crappy
Still waiting for my paid merchandise! And I received a tracking number but no merchandise haven't been delivered because the post office doesn't have the merchandise
Sorry to hear you have not received your order.
I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]
This company does not deserve any stars. The orders take over 30 days and the quality of the fabric used in their clothing is absolute trash. The fabric is the equivalent of a water proof shower curtain and it is apparent that they advertise to try to appeal to Black women with curves, then send lackluster products that don't resemble the clothing on the site AT ALL. This place is fraudulent and like many others reviewes have stated----I wish I had read the reviews prior to ordering some bullsh*t from Shanghai smh. I will be requesting a full refund, although I'm sure the costs to ship will be just as much as the order itself! DO NOT WASTE YOUR MONEY OR YOUR TIME!
I'm sorry to hear you're unhappy with your order. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]
I order a dress back in May. I did not read the reviews before ordering. I wish I did! PLEASE, PLEASE REVIEW THIS COMPANY BEFORE ORDERING! THE REVIEWS ARE TRUE! DO NOT ORDER FROM THIS COMPANY! I was sent an email stating that my item was sent on June 8. It is not here yet! The tracking number I was given stated:
Item Not Known. DO NOT TRUST THESE FB ads as the other reviewer stated. I know that we are in a pandemic right now but items should not take that long to ship. The sad thing is that this company does not respond to its emails. I have sent two emails and I still have not received a response from the company. I really wanted the item too.
Sorry to hear you have not received your order.
I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]
The shipping is not quick. But they offer top quality products, good service. I love my purchase. The shirt hangs beautifully. I feel sophisticated and relaxed at the same time.
Thanks for your feedback. Your purchase again is always welcome!
Beware of this place they will take your money and not send you your items are seen you one item and never seen your money back or refund you!
Sorry to hear you have not received your full order.
I think we shipped your order in separate parcels. I can definitely help. - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]
I purchased three items from this site in April. I received one of those items and immediately threw it away. It was really poor quality. I purchase from IG sites all the time and this was the worse site I have ever purchased from. I have never received my other two items. I've sent multiple emails and have been sent tracking numbers that are not associated with any delivery company. Whoever is answering their email will not return your money. It is now June and they do not intend to send me the rest of my order. Do Not Waste your money or time with this company. The reviews have to be paid reviews.
Sorry for the trouble. We will offer you solutions. For security reasons, could you please send an email with your order number to us? Here is our email address: [email protected]
I ordered four things from this site and only received three a month later. Two different shipments, at different times when I was only provided one tracking number. I reached out about my other piece that never showed up, and no one has responded. So if you are looking to give your money away and NOT receive all your items... order away!
Sorry to hear you have not received your full order.
I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]
Order from this website 05/07/20 andI still have not received my order the tracking information is false. It's saying it's its came from USPS but I still have not received it. I've sent several emails inquiring about my order and no one has reached to me! I STRONGLY SUGGEST NO ONE ORDER FROM THIS WEBSITE ITS A SCAM!
Sorry to hear you have not received your order.
I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]
I ordered some shorts in a size 2XL. I placed my order on April 23. I received it on May 9th. I received the shorts in a size M. There's definitely nothing I can do with that size. I emailed them at *******@queenfy.com on the same day I got the package including photos and on their customer service response chat on the website. They didn't respond to me until May 16 and asked for pictures. I replied back that same day WITH pictures again. I emailed them again yesterday May 26 and I also inboxed them on Instagram. Their customer service basically doesn't exist. Don't order from them unless you want to risk losing your money. I tried to upload pics here but it says my files are too large
Sorry for the trouble. We will offer you solutions. For security reasons, could you please send an email with your order number to us? Here is our email address: [email protected]
I placed an order at the beginning of May. The tracking only says label created. I am disputing the charge through my bank.
Sorry to hear you have not received your order.
I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]
It takes a very long time to receive your order and you will received a lot of BS in why it's taking so long. I purchased my order on 04/13/2020 and it came on 05/16/2020 even after I cancel the order it still came! So I refused it at the time of delivery and it was send back to Queenty, So I don't even know if I got the right item since I never open the package! Well I suggest that you don't waste your time with this company unless you have A LOT OF PATIENCE! Good Luck!
Sorry for the trouble. We will offer you solutions. For security reasons, could you please send an email with your order number to us? Here is our email address: [email protected]
I only received 1 item out of three that I ordered. Looking at the tracking the perception is that I received them all. I reached out to customer service via email but have not received a response. I guess I will have to move forward with disputing the charge as I've lost all patience after waiting over a month to receive my order. I will never ever ever order from these FB pop ups that come across with such appealing products. Go with what you know!
Sorry for the trouble. Maybe we shipped your order in separate parcels. For security reasons, could you please send an email with your order number to us? Here is our email address: [email protected]
I ordered two dresses and was given a tracking number for the order. The order was shipped to Missouri... I live in Georgia. They then shipped out another order and it is a jogger that I did not order. I have tried for the past 3 days to contact them but they are not responding. I will dispute by method by of payment. This is ridiculous. Really a jogger for two dresses? Very disappointed.
Sorry for the trouble. We will offer you solutions. For security reasons, could you please send an email with your order number to us? Here is our email address: [email protected]
Items were of very poor quality. They were not what i expected and the pants are super long. It cost more to return items to China than I originally paid for them. I will not order from Queenfy again and I will never recommend them to anyone else.
I'm sorry to hear you're unhappy with your order. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]
It takes a very long time to receive your order. I purchased my order 02/27/20 I received it 03/22/20 I paid for express delivery and was refunded the charge. But my clothes are beautiful. So just expect to receive ur package a month after ordering. But you're gonna love the clothing
Sorry for the delay of delivery because of the epidemic. Happy to know you love the clothing. Your purchase again is always welcome.
Nothing looks like it look online my whole order over 100$ some never arrived and please see the side by side photo below
I'm sorry to hear you're unhappy with your order. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]
Order from this website 12/29/19 andI still have not received my order the tracking information is false. It's saying it's its came from USPS but I still have not received it. I've sent several emails inquiring about my order and no one has reached to me! I STRONGLY SUGGEST NO ONE ORDER FROM THIS WEBSITE ITS A SCAM!
Sorry to hear you have not received your order.
I can definitely help - I just need some more information from you. For security reasons, could you please send an email with your order number to us? Here is our email address: [email protected]
The clothing looks nothing like what they are advertising on their website, the color is off as well as sizing.
We're sorry you're unhappy with your order. Could you please email us with your order number so I can look into this further for you? Here is our email address:[email protected]
I hope to hear from you shortly. Any further questions in the meantime please let me know.
I order from this website 12/25/19 and paid for expedited shipping. I still have not received my order the tracking information is false. It's saying it's on its way to USPS but still showing in China. I've sent several emails inquiring about my order and no one has reached to me! I STRONGLY SUGGEST NO ONE ORDER FROM THIS WEBSITE ITS A SCAM!
Sorry for the delay. We shipped your order with tracking number LW371765169CN. You can track it here: https://t.17track.net/zh-cn#nums=LW371765169CN. The order was delayed because it was held by the customs for some time. Could you please contact us via email and we will offer you solutions? Thanks. Here is our email address: [email protected]
From the business
Queenfy is your online destination for modern, irresistible and affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories and outerwear are always on trend and always available at the web’s best prices.
Queenfy is dedicated to delivering high-quality clothing to women that will make you look and feel your best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot of money to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry to hear you're unhappy with your order. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]