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Queenfy

2.1

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Queenfy Reviews Summary

The company has garnered a mixed reputation, with a notable divide in customer experiences. On the positive side, some customers have praised the aesthetic appeal of the clothing and timely delivery, expressing satisfaction with specific items. However, a significant number of reviews highlight severe issues, including poor product quality, misleading advertisements, and an inflexible return policy that often results in high shipping costs for returns. Additionally, customers frequently report inadequate customer service and difficulties in resolving order discrepancies. Overall, the feedback suggests a need for improved transparency and customer support to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
15
value
15
shipping
17
returns
13
quality
16

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Do not order
August 24, 2025

I ordered July 28th no clothes. You can't contact them via phone. This company use to be good, but now their tipping people off! I attached proof to save the next person from loosing their money.

Date of experience: July 28, 2025
Texas
1 review
0 helpful votes
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The material and sizing is not what's described on the website. Buyer beware, this company is a a SCAM! The pics used on their site are from real small business owners. DO NOT... I REPEAT... DO NOT... TRUST THIS COMPANY!

Date of experience: June 20, 2022
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

California
1 review
1 helpful vote
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HORRIBLE
June 5, 2022

This is a horrible company I would not recommend buying anything from them they provide false advertisement and take no responsibility for the items they are selling it is ridiculous and a fraud scam stay clearly away.

I purchased a dress in a size 8 clearly noted on the advertisement and bill of receipt when I received the dress it was a size 6 the company would not take responsibility and return the money or the dress in the correct size they refuse to say do anything and said it was a three day policy I contacted them immediately the 2nd day and they said it was past the 3 days when it was actually the second day they are ridiculous please stay away and save your money it's not worth it this is a fraud company

Date of experience: June 5, 2022
Queenfy O. — Queenfy Rep
over a year old

Hi. From the order information you offered, I confirm your order is not from us. Our website is queenfy.com. Could you please contact the correct seller? Thanks.

Mississippi
1 review
1 helpful vote
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SCAM Website
May 26, 2022

Do not order from this company. They will send you anything just to keep your money. I order the Solid Gathered-Waist Blazer short set in a medium. The company sent me extra-large. They told me to return the merchandise at my expense and they would send me the medium or a refund. To send the items back cost $75 dollars. Or I can keep it at 40% off. They knew that I did not order an extra-large, they sent me anything just to keep the money. They knew it would cost too much to return. Not to mention, the clothes does not look nothing like the photos on their website. DO NOT ORDER FROM THIS WEBSITE. THIS IS A SCAM!

Date of experience: May 26, 2022
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

Louisiana
1 review
0 helpful votes
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This is a Chinese Company that's return address in China that ripping people off and pretending to have the clothes that's on their website. I was about to place an order and decided to check reviews and I mean the reviews are HORRENDOUS. That is called STEALING AND SCAMMING. Don't order from this website because they don't have no remorse from taking people money and their feedback is a repeated lie. THEY DONT HAVE THE CUSTOMERS BEST INTEREST. DONT BUY THIS IS A CHINESE COMPANY!

Date of experience: May 2, 2022
Queenfy O. — Queenfy Rep
over a year old

Hi. Our website is legitimate. We have been in business for a long time serving many satisfied customers. Furthermore, your purchase will be backed by our 30-day warranty. If any of the items are defective, you can return your order to our warehouse in China for a full refund.

Georgia
1 review
0 helpful votes
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I order my clothes on April 7. A few days went by & still haven't heard anything. I emailed them regarding my clothes & when it will ship. They said it will ship on April 19th. I then replied & let them know if I knew it was going to take that long just to ship I wouldn't have ordered. They replied & stated that it would be before the 19th. It is now the 19th & still no shipping email. They are scammers who only want your money & they will lie in any way to get it. Please don't buy anything from here. Save your money.

Date of experience: April 18, 2022
Queenfy O. — Queenfy Rep
over a year old

Sorry to hear you have not received your order.
I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

Pennsylvania
1 review
0 helpful votes
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Queenfy
March 21, 2022

Received my package today, Please Stay away from this website. Quality of clothes is horrible, material is cheap feel, poorly made And looks nothing like the picture. Queenfy do not even qualify to receive a 1/2 star whatever you do do not order from them. Please take my word, Speaking from my personal experience

Date of experience: March 21, 2022
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

New York
1 review
0 helpful votes
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Never received my Ordee
September 25, 2021

I ordered 2 items and while I'm tracking my order it stops somewhere in Jamaica queens a week ago! They're using a currier service in between UPS and nothing else! It's been over a week sitting somewhere in queens and i live no where near queens! No one replies at their help site and no one answers at this "Fast Track Express" shipping company they're using. SMH I'm going to file a claim with my bank to just get my money back, won't order with a company that I can't speak to a person with complains every again!

Date of experience: September 24, 2021
Queenfy O. — Queenfy Rep
over a year old

Sorry to hear you have not received your order.
I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

California
1 review
0 helpful votes
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Eeal review
June 29, 2021

I have ordered 35 outfits from this site. Any bad reviews are fake period. The clothes bomb period! The delivery is slow if your too dam cheap to pay 6.99 for expedite delivery. The quality of the clothes is truly California quality coming fro. China. I hate when people give good reviews too crappy companies like shein and devalue a company thst deserves credit for good clothing. Personally im glad i don't have to run into people withmy outfits on. Queenify is popping and i stay fly any other review negative is a lie.

Date of experience: June 29, 2021
Queenfy O. — Queenfy Rep
over a year old

Thanks for your feedback. Your purchase again is always welcome!

Maryland
1 review
1 helpful vote
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Hospital Wear
June 9, 2021

I ordered a jumpsuit that looked fashionable in the catalog, however, it was a hospital jumpsuit when I received it - worse part yet. I lost my money. You can not return to them because you have to pay for your own shipping and it costs more than the outfit. DONT DO IT

Date of experience: June 9, 2021
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

Alaska
1 review
1 helpful vote
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DO NOT ORDER!
May 19, 2021

I will never order from this place again! I spent $90 on 3 things one thing did not fit and the dress was poorly made! I tried to return the items and it was going to cost me $45 to return the items along with 2 sheets of forms. So contacted the "people" and the only refund I got back(seeing how it was going to cost me a total of $135)but they only refunded me $11 back out of the $90 with me keeping items that I will not wear. They should say in BIG letters NO REFUNDS and NO RETURNS so your out of luck! Do not order from this place! I usually don't do this but I was very disappointed look nothing like the picture.

Date of experience: May 18, 2021
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

Georgia
1 review
0 helpful votes
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Awful and cheap.
May 12, 2021

I was very unhappy with the amount of money I paid and the material being so cheap! Looked nothing like it did online. Very disappointed I will never again order from there and I will make sure anyone else I know won't order from there either!

Date of experience: May 12, 2021
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: [email protected]

Virginia
1 review
0 helpful votes
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I just want to say THANK YOU. I am so pleased with my outfit. I was concerned that it wouldn't fit and that's why I got the largest sizes you had because my American size is a 16. The jacket (sleeves were long enough) and the skirt fits perfectly except the skirt (size 11/13) is a little long but I knew that when I ordered after reading the reviews. Thankfully I'm 6'1 in height and can get away with it. This is a beautiful outfit and I will be ordering again if I see something I like. Also, as for the shipping I ordered on 4/11, then it shipped on 4/16 and received it on 4/27. It sat in customs a little over a week but once it cleared I received it the next day. I wore it in NY this past weekend for a graduation photo shoot with my daughter. Thanks again.

Date of experience: May 3, 2021
Queenfy O. — Queenfy Rep
over a year old

Thanks for your feedback. Your purchase again is always welcome!

Oklahoma
1 review
0 helpful votes
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DON'T ORDER OFF THIS WEDSITE STRAIGHT RIP OFF IT'S A LOT OF BS. YOU CAN NOT TALK TO A HUMAN AND I HAVE PAID FOR A ORDER 2 TIMES I HAVE NOT GOTTEN.ME AND A LAW FIRM LOOKING TO SEE HOW TO PLUG THEIR PLUG THEY WILL JUST TAKE YOUR MONEY THEY STEAL FROM YOU. THIS IS A SCAM FAKE THEY WILL TAKE YOUR MONEY THEIR OUT OF SHANDAI SO I WILL TAKE THIS COMPANY DOWN IM OUT $43.98

Date of experience: April 10, 2021
Queenfy O. — Queenfy Rep
over a year old

I'm sorry for the trouble. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]

Illinois
1 review
3 helpful votes
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Queenfy is notorious for listing an item, and sending you something TOTALLY different. I ordered a jogging suit that clearly appeared to have a thick lining and the jogging suit they mailed to weeks to receive and upon receipt it was thin as paper. I think there should be a class action lawsuit filed... I will NEVER order from them again and do not recommend that anyone buys from them. When I emailed them about returning the merchandise they offered 10% to keep it. I declined, and they offered me 15% to keep it and I had to pay to return it to China!

+2
Date of experience: November 27, 2020
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]

Arizona
1 review
1 helpful vote
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Ite. S
September 22, 2020

I ordered 3 dresses all came within a reasonable time frame. However they are way too small for xl. Im returning for an exchange but im disappointed i have to return them overseas which is probably going to cost a lot. Im not sure if I will order from this site again even though the dresses are beautiful its not worth purchasing a product if you cannot return within the US.

Date of experience: September 19, 2020
Queenfy O. — Queenfy Rep
over a year old

I'm sorry for the trouble. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you exchange directly without return. Here is our email address: [email protected]

Illinois
1 review
1 helpful vote
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Disappointed
September 17, 2020

I order a high waisted leopard print skirt, it looks nothing like the picture. Cheap thin shower curtain like material. Waste of money!

Date of experience: September 17, 2020
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]

Pennsylvania
1 review
0 helpful votes
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Queenfy
September 11, 2020

I just received my order and to my surprise my dress and denim jacket were pretty much the same as the pic! The denim was slightly lighter but not a problem and there's a funny smell but hey I'm gonna wash them anyway so overall I'm very satisfied with my purchase...

Date of experience: September 10, 2020
Queenfy O. — Queenfy Rep
over a year old

Thanks for your feedback. Your purchase again is always welcome!

Maryland
1 review
2 helpful votes
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My items arrived and one dress was not stitched on one side and the other did not look like the photo. I wrote them to return the merchandise for a refund and they refused.

Date of experience: July 30, 2020
Queenfy O. — Queenfy Rep
over a year old

I'm sorry to hear you're unhappy with your order. Could you please send an email to us with your order number? I'll be sure to get back to you very soon and offer you solutions. Here is our email address: [email protected]

California
1 review
0 helpful votes
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Perfect
July 24, 2020

I love how comfortable and stylish this jumpsuit looks. Little long. Other than that I simply love it! Thanks.

Date of experience: July 23, 2020
Queenfy O. — Queenfy Rep
over a year old

Thanks for your feedback. Your purchase again is always welcome!

From the business

Queenfy is your online destination for modern, irresistible and affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories and outerwear are always on trend and always available at the web’s best prices.

Queenfy is dedicated to delivering high-quality clothing to women that will make you look and feel your best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot of money to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!


queenfy.com
Founded in 2010
Jingan, Shanghai, China