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Queenfy

2.1

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Queenfy Reviews Summary

The company has garnered a mixed reputation, with a notable divide in customer experiences. On the positive side, some customers have praised the aesthetic appeal of the clothing and timely delivery, expressing satisfaction with specific items. However, a significant number of reviews highlight severe issues, including poor product quality, misleading advertisements, and an inflexible return policy that often results in high shipping costs for returns. Additionally, customers frequently report inadequate customer service and difficulties in resolving order discrepancies. Overall, the feedback suggests a need for improved transparency and customer support to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
15
value
15
shipping
17
returns
13
quality
16

We monitor reviews for authenticity

Texas
1 review
10 helpful votes
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SCAM!
August 22, 2017

I ordered on August 4. Recieved a shipping confirmation with an illegitimate tracking number. I messaged them, and they messaged me back with the "real" number. That number says that it was created on the 15th but hasn't shipped yet and today is the 21st. The QUEENFY says that my ordered couldn't be delivered and to contact USPS, but USPS says they never received a package. Had to escalate to a claim on PayPal. DO NOT BUY FROM THIS COMPANY! That positive review down there HAS TO BE FAKE. DO NOT TAKE A CHANCE AND BUY ANYWAY.

Date of experience: August 21, 2017
Canada
1 review
7 helpful votes
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SCAM SITE
August 22, 2017

Item never arrived. Now I have to escalate a scam claim via Paypal. Still waiting to get my money back

Date of experience: August 21, 2017
Pennsylvania
1 review
8 helpful votes
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I ordered an item from this site and Never received my package! They sent me an order confirmation from USPS saying that it couldn't be delivered, no explanation howeve, USPS Sai that the label was never created. USPS never received a package from Queenfy, The phone number doesn't work, it goes to a "magic jack."
Save your money and use a reputable site... Don't buy from any of those sights on Facebook!
Already disputed with my CC company.

Date of experience: August 21, 2017
Virginia
1 review
9 helpful votes
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I ordered the high waist jeans and off the shoulder tops. The jeans did NOT look like the picture, they were made of a very thin material just like a nurse's uniform and the button hole was sewn together so even if I did want to wear them I couldn't button them! Same issue with the off-the-shoulder tops, the fabric was sold together at the sleeves so I couldn't put my arms through! REALLY? Get some new seamstresses! I had to open a claim through PayPal, do NOT give them your money, by far the WORST company I've EVER ordered from through FB:-(

Date of experience: August 18, 2017
Georgia
1 review
10 helpful votes
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SCAMMMMMMMMM
August 17, 2017

THIS IS SUCH A JOKE; I GET AN EMAIL SAYING THAT THE PACKAGE COULDN'T BE DELIVERED AND TO CONTACT USPS - USPS SAYS THE LABEL WAS ONLY CREATED WAS NEVER SENT SHIPPED FROM THE COMPANY.
THIS COMPANY IS A FRAUD! YOUR PHONE NUMBER DOESN'T WORK.
THERE'S NO VALID EMAIL ADDRESS. SCAM - NEVER EVER TRUST THESE ONLINE COMPANIES AGAIN. BUT I WILL BE DISPUTING THESE CHARGES AND REPORTING THIS BUSINESS TO THE BBB.

Date of experience: August 17, 2017
Texas
1 review
9 helpful votes
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Horrible experience.
August 17, 2017

Buyers pls before you buy anything from this website beware that the outfits look nothing like what they seem on the website. The material was so poor compared to what it looked like on the picture. They have very bad customer service, they don't even have a phone number, their only means of contact is some stupid email ID that they never respond to. The item also took forever to be delivered and it didn't have the accurate fit like the one the model had on the site, I bet the picture on the site was photoshopped. If it wasnt that i'll have to pay Shipping, I would have returned the stupid outfit and requested my full refund. I had a very bad experience shopping on this Web site and I will definitely not be coming back to it. Pls buyers be careful and don't be fooled like i was.

Date of experience: August 16, 2017
Pennsylvania
2 reviews
9 helpful votes
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Terrible, Horrible FAKE COMPANY, I BELIEVE ALL THESE COMPANIES ON FB IS A FAKE.
AND THE FB OWNER IS PROBABLY DOWN WITH IT, IT'S HE A ASIAN?
THE CLOTHES LOOK LIKE KNOCK OFF POCKETBOOKS.

Date of experience: August 15, 2017
Minnesota
1 review
8 helpful votes
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Awful... just awful
August 11, 2017

Fake company. Pay for expedited shipping 10 days ago and still haven't received my product. I wish I would have done more research before I made the mistake of ordering from them. All these fake companies need to be seized in not able to advertise and sell it to people.

Date of experience: August 11, 2017
District of Columbia
1 review
9 helpful votes
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BUYERS BEWARE!
August 7, 2017

I won't be ordering from Queenfly, NO THANK YOU! When there's no telephone number nor address of the company... BUYERS BEWARE! Most likely, this company is based in China/ out of the country. I had the same experience as Lynesha R. With another FB company... WON'T GET ME HARD EARNED $$$$$ #byeFelicia

Date of experience: August 7, 2017
Georgia
1 review
13 helpful votes
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Unethical
July 28, 2017

This company is unethical. Shop elsewhere. Their site says you can cancel order as long as it has not shipped. I told them to cancel my order and they chose to ignore me and ship it anyway. Refusing to honor their customer service guidelines. I paid for expedited shipping two weeks ago in order to have my clothes on time before I left the country on vacation for a month and long story short almost two weeks went by before my order was shipped so I wanted to cancel. Spend your money elsewhere. Clothes are also very hit or miss. Not sure why I choose to order from sites like this and rosegal or chic Me anymore. They're all the same.

Date of experience: July 28, 2017
China
1 review
8 helpful votes
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I made an order at Queenfy 3 weeks ago, and received it in 2 weeks fast delivery. I love their Professionalism, their Website, Order process, notices of who purchased, Ease of search when shopping, excellent response time, courtesy, prices. So I am willing to recommend this website to you. Fantanstic!

Date of experience: July 7, 2017

From the business

Queenfy is your online destination for modern, irresistible and affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories and outerwear are always on trend and always available at the web’s best prices.

Queenfy is dedicated to delivering high-quality clothing to women that will make you look and feel your best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot of money to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!


queenfy.com
Founded in 2010
Jingan, Shanghai, China