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Queenfy Reviews Summary
The company has garnered a mixed reputation, with a notable divide in customer experiences. On the positive side, some customers have praised the aesthetic appeal of the clothing and timely delivery, expressing satisfaction with specific items. However, a significant number of reviews highlight severe issues, including poor product quality, misleading advertisements, and an inflexible return policy that often results in high shipping costs for returns. Additionally, customers frequently report inadequate customer service and difficulties in resolving order discrepancies. Overall, the feedback suggests a need for improved transparency and customer support to enhance the shopping experience.
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Very cheap COMPANY OF LIARS AND THIEVES! Which sent wrong size products and then you can't even return it, or you have to return it at your own expenses! THEY PROVIDED WRONG RETURN ADDRESS! Customer service and level of service is pathetic! YOU ARE BIG LOSERS, PEOPLE! EVERYBODY NEEDS TO KNOW THAT!
These site should be eliminated tell me how to let all know how, they will be safe extremely disappointed in these products
I bought a summer dress for my girl friend. The package arrived quickly at my doors. I am satisfied with this purchase.
I ordered a really cute jumpsuit from this site for a fundraiser I was hosting. When it came in the mail, it was a completely different item. I emailed them right away. This was August 16th or so. The issue is still not resolved. They asked for pictures and I sent them. They never said whether its supposed to be the same item or if a mistake was made. They just informed me that if I want to return it, I will have to pay return shipping. And they keep insisting on it. Seriously? Um... no thank you. I'm not paying a dime for their mistake. I have filed a dispute through paypal so I will get a refund. Never again.
I purchased a jumpsuits at Queenfy 1 week ago, and received it in 1 weeks express delivery, so fast and I love it. Definitely will order again~
This dress is so pretty. I plan to order more colors. Great price and great dress! They have a very professional customer service team!
I ordered the size XL and it fits just right. The material and the length of the jumpsuit is perfect. The jumpsuit came with black marker stain on it, but the seller worked with me and stayed in communication with me to make sure I am satisfied. I was able to wash it once and the stain washed off.
Never got my dress that I ordered from 3 weeks ago. I am so angry I can't even go into detail about the nightmare of my order. They take 2 or more days to respond to FB chat.
I will never order from this company ever again. I ordered a dress for my birthday and now I have no dress and will have to shell out more money for a back up.
Basically copy every negative review you see and take it to heart...
Jumpsuit took 3 weeks to arrive, bad quality, return policy seems friendly but its not.
Different than photo, sizing off, can't return it without spending more on shipping than paid for item.
Ordered 4 items and every single item was completely different than the pictures on the website. Different patterns, colors etc. I tried to start a return, but it took 4 emails before anyone responded. When they did respond, I could barely understand their lack of English. I finally gave up and took a 50% refund, rather than spending $30+ to mail back the items to China.
Ordered a jumpsuit... received in exactly one week. This outfit was awful. The material was cheap.the belt was for a two year old.the jumpsuit was nothing like the picture. First warning, always beware when you can only get in contact via text. I contacted them via messenger and someone named "Li li "text me saying send a picture of the outfit and packaging. When I did that she said it looks exactly as it does in website. Really? The then told me they couldn't take it back and that I could resell or gift the item... again "Really?"now when I text or email I am totally ignored... Never ever again! I suggest unless you have money you wanna give away give it to a good cause and not thes people... they are total scammers! I didn't wanna rate a 1, but I had to in order to post!
Not only did this jumpsuit take forever to ship (from China, I presume), but it is extremely poor quality. It looks like a grandma's track suit and is very poor fitting. I wouldn't bother!
I ordered the jumpsuit but it was not what was advertised. The quality was very poor it did not look like the pictures at all... will never purchase from them again!
This is my email to this company and their response. Emailed them 7 times.
Stay away, people. Wish I had read these reviews before purchasing.
===========================================
Response from Queenfy, after I emailed them, reporting that 3 items (out of 7) were not shipped
Hi there,
According to the tracking information your item has already been delivered. If for some reason you cannot find it, the only thing I can suggest is to check with anyone else living at that address or in your building: roommates, family, neighbors etc.
I am sorry but we cannot refund money for an item that has been delivered. If you're still having issues, perhaps the postal service can give you more information about the delivery of the item.
=================================
My response to Queenfy;
I ordered and paid for 7 items.
Only 4 of those items arrived in 2 separate packages.
I want to know what would be the weight of all 7 items. Your tracking information for weight will show that only 4 items were packed and shipped.
I will be weighing all the items and it will show that 7 items were not shipped.
I signed for the items when it arrived. The packages were sealed. That is not the answer. No one else took it.
From the 3 other items NOT shipped, 2 of them were long, that should be considerable weight. I want you to send me the weight of the 3 items and if the correct weight shows on the DHL shippment manifest, I'll let this go.
If it doesn't, I will be taking this to small claims court and will be writing a review that this is a dishonest company and the response thar you gave to my email.
Received an email stating that my item was undeliverable. BS! Do not order from this company. I am just grateful that I only spent 21.99 for a dress. I will not order from this company. Try to give companies the benefit of the doubt. Get me once
This is a terrible company. I purchased two items and neither looked as pictured on the website. I contacted the services team and they wanted me to pay for shipping to return the items from the US to China which would have cost more than the cost of my items. They are giving me a hard time with getting a refund. DO NOT BUY FROM THEM. YOU WILL BE HIGHLY DISAPPOINTED AND LOSE YOUR MONEY
I ordered clothes from Queenfy on August 10,2017 and paid $35 for expedited shipping (5-7 working days). I received the items on August 28th. I contacted Queenfy several times via e-mail and was given a tracking number. When I traced the tracking number it kept stating that a shipping label was created on August 20th and they were awaiting apparel. When I finally received the items the quality is horrific. Items are not sized accurately. Items look nothing like the pictures as advertised. Please do not buy from this company. I wish I would have read the reviews prior to making such a large purchase.
Finally got the correct order on yesterday November 1,2017. I asked the company to post a comment on this website to insure their customers they want to correct any shipment item delivered in error. I hope they do! Valerie B Hoefer
If I don't received my order by these weekend I will have to take action or or put my money back in to my account
I emailed them 4times, no response. I ordered 3jumpsuits and only got one and the material isn't what's pictured. Still asking for my other 2jumpsuits because those are the ones I really wanted. Im very disappointed and I feel like I was scammed.
From the business
Queenfy is your online destination for modern, irresistible and affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories and outerwear are always on trend and always available at the web’s best prices.
Queenfy is dedicated to delivering high-quality clothing to women that will make you look and feel your best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot of money to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members