PurolatorReviews 195

I was waiting for my package all day. When I went downstairs to check, the driver came to the door of my building, slapped the notice on the door, got back into his vehicle and left. He wrote on the notice that there was no buzzer number on package, which is true, for a good reason. We have buzzer numbers posted at the entrance door but we don't advertise them on the Internet to protect ourselves from break-ins. If Purolator carrier is too lazy to look up the buzzer number, maybe Purolator should not be in the delivery business. This is only a problem with Purolator. Canada post has no problem; FedEx has no problem. To add insult to the injury, I called the same day to rectify the problem, but the next business day I was told I won't receive the package until customer service resolves the ticket--whatever that means. So, one star only because I can't post zero stars.

The driver came by i missed him so when I called to make arrangements for my meds because I needed them they didn't do anything, the driver says he came back to deliver them and he didnt. The office never did anything they said they would on the phone, amd today when I called again they said sorry go buy new ones or wait til Monday... very unprofessional and I will NEVER use this company again UPS delivers on weekends definitely go with them!

We've waited for our Purolator delivery for 3 days. They keep rejecting the address which actually has nothing wrong with it. We called and opted for pick up instead and even went to the depo hoping to claim the package yesterday. The customer service rep said we can pick up today at 1:15 pm but to my surprised I saw this note on my door saying "We're sorry we missed you" I am in my living room or close by during the time written on the note, if the driver knocks the door I will definitely hear it. Also, why was the package delivered when we already opted to pick it up. Now the note says pick up on Monday, 11/23! This is crazy! Are you intentionally rejecting the address and leaving sorry we missed you note to buy time for your backlogs? I read a lot of blogs about your service and your drivers don't even attempt to knock on the door and just swipe sorry notes and leave.

The worst service ever. They picked up my package on Oct 13, could not deliver because I did not provide the entrance code, and this is where the nightmare starts. I have filled up the forms that they provided, made three phone calls and just requested them to send my package back to the center that they picked up. Did it ever happen? No. I called them again on 22nd they apologized and said we'll return it in two days; again, they did not. Another phone call on 28th with the same request, they promised that they are alerting their team and will RETURN the package in the next two days. AGAIN, nothing has changed. I made my last phone call today, said and heard the same story one more time. I'm not going to call never again because each time I spend 1 hour talking with someone and hearing the b. Ll$#*!. I have tried to be patient, but enough is enough. I told them they should either return or keep the package; I will never call again. Thanks for wasting my time and not caring about your customers.

Now they dont even bother themselves in give us a notification informing where and when we can pick our package in one of their depots, they literally dont ring the doorbell as always and few moments later we get an email saying "sorry we missed you"
The phone number is useless no one answer, the chat is a way worst, all they do is to type "I dont know" in many different ways... so a package I should have received on a Thursday maybe just maybe it will be "delivered" on next Monday and they dont know if I can pick the package up in the depot, because they dont even know when the package is gonna be available for pick up... definitely the worst and most unprofessional company ever, there is no worst service than Purolator, not even in third world countries... Purolator should close their doors as a company.

Purolator will not deliver to my postcode, but inform the supplier that the item is 'delivered' when it is kept at their depot on Lonsdale. I have disabilities and cannot make the 80 minute round trip to pick it up even if I wanted to. They then return the goods to the supplier after a few weeks and somebody pays for it all; I cannot get the items, regardless of how urgent. They refuse to deliver to people in at least 3 areas of North Vancouver, where ALL other couriers and the post office deliver. I would strongly advise everyone to use a reputable courier instead - there is a very good reason for all the one star reviews; Purolator simply don't care!

Purolator in Ontario is terrible. They have a very hard time hiring employees that are capable of properly routing/loading trucks. Today was the second time this year that my items that I ordered online were routed to Cornwall/Montreal instead of to Kingston delaying my delivery. Also, why do their delivery drivers seem to be so lax, so uncaring on getting items delivered promptly? If you have a choice with delivery options when you order something online my recommendation is to look at someone other than Purolator... save yourself from the frustration that comes with using Purolator.

Oh, man. It's sad that a delivery service that's job is to ensure packages reach their correct destinations can somehow ship a package meant to be sent within Ontario to British Columbia... Like, what is going on? I've never seen such terrible reviews for a company too, and yet, here they are, still doing their worst. I'm tired of hearing how oh, it's just sooooooo hard with this "pandemic". You're a business! It's not like it's the Walking Dead here.

I ordered from an online store on a Monday, the company shipped my package on the following Tuesday. I reviewed the Purolater website from then until the next Monday and it still stated it was "in transit". I then chatted with their automated chat service and come to find that apparently, my package is not in transit, it's actually still at a depot. I then proceeded to message PurolaterHelp on Twitter and did have a polite woman explain that my package is in British Columbia... British Columbia, due to what she said was a "transit error". I then received the package the next day mid afternoon.

Look, I get it, things happens, but this isn't the first time that Purolater has done something like this. As a matter of fact, they have a history of "transit errors" and "lost packages" which is a disgrace! You're a damn delivery service, get your sh** together! Be very, very wary when ordering from companies that do use Purolater as a delivery service, your package just might end up in Timbuktu.

I was expecting to receive a package from Purolator this morning. I was at home and the driver didn't bother to knock at the door not ring the door bell. He left delivery attempted notice on my door and I see package will be ready for pickup on 07/09 at nearby Purolator location to my house. Upon seeing this notice, I tried to contact chat representative and discussed about this issue and she said unfortunately she cannot help other than putting complain against the driver. I asked to at least make it available for pickup today to nearby Purolator location but she could not help. This is frustrating and pathetic service from Purolator. I lost my entire day without the package and it was very urgent for me to receive the package. Better to shut down such companies if they cannot provide good service. Nasty.

Purolator is the worst of the worst! I've waited for my parcel from Ontario to be delivered in Calgary since 24 April. It's been sitting in Calgary since May 5. Today is May, 16. They say that, because of Covid-19, there will be a one to three-day delay on deliveries. I'm okay with that, but over THREE WEEKS? Yesterday, finally, I received an email from them, saying my parcel is out for delivery. I was SO happy and I did not step a foot anywhere so I could be here when the driver arrived. At 6pm I realized it would not happen. I looked at my email and saw "Your parcel was delivered". Seriously? There was no parcel at MY front door, so where did it go? I immediately phoned a supervisor of Purolator and he casually informed me that I'll only be able to contact the "tracing team" on Monday and it could take two days or longer for them to trace my parcel. From all the negative reviews about this company on Google, I'm clearly not the only one who thinks they are terribly inefficient and unreliable. But why do individuals and companies keep on using their services? They should not be in business! Their motto is: "Purolator. It's not a package. It's a promise." What a lie! What a JOKE!
Next time when I order anything online, I'll make sure the seller will NOT use Purolator as a shipper. If they do, I'll buy elsewhere.

I was suppose to get a package on Thursday. They couldn't find my address and I thought fine, my house is quite new. So I called and got my address validated. Monday they finally said it was on the way, so I was hoping to get it today (Tuesday) as by 9:30am they said it was on vehicle for delivery.

I waited all day and by 6:10pm they updated my shipment and said AGAIN they couldn't find my address. This is BS. I've ordered items on Amazon and they had no problem finding my address.

Will never ever ever use Purolator again. The worst.