PurolatorReviews 195

Purolator Never delivers to the door and never leaves a note. Purolator lies when they say they tried to deliver several times. Can provide the details of my phone bill. I received zero calls. This has happened several times in recent months. If you don't go pick up the package at the Saint-Laurent warehouse yourself, they resend the package to the merchant.

Purolator Ne livre jamais à la porte et ne laisse jamais de note. Purolator ment en disant qu'ils ont essayé plusieurs fois de livrer. Peut fournir les détails de ma facture de téléphone. J'ai reçu zéro appel. C'est arrivé plusieurs fois ces derniers mois. Si tu ne vas pas récupérer le colis à l'entrepôt Saint-Laurent par tes propres moyens, il réexpédie le colis au marchand.

Why have "It's not a package. It's a promise. ®" on their homepage? They haven't answered a BBB complaint since Feb 2024, yet 68% of the complaints stacked against them today are from the last 12 months. Not one customer service representative has gone out of his or her way to help me, and each time I speak to them my delivery date is further pushed down the road. High volumes are not an excuse to renege on service commitments; Purolator has clearly seen where improvements could have been made to remedy their shortcomings but they are still failing. I simply want a part for my vehicle delivered to me so I may drive safely and see out of a defrosted windshield (blower). Purolator scanned the item daily, cycling it back into the big backlogged pile. Now that I gave up and requested a hold for pick up, they said I must wait 24-48 hours. I requested this six days ago. They have had this item in my home city for 12 days now. They will not compensate me for a rental though I will probably have to get one in order to drive myself and my family around safely, and they definitely would not compensate me for going to a shop and having the work done for more than triple the price of this part. No accountability and absent customer service. Perhaps the one star can be for responding in person on chat and email, though it's pretend help. Bad, bad, bad.

I contacted their agents for 4 times asking for my delivery that supposed to deliver today but after I contacted them for 4 times they don't resolve my concern and they didn't deliver my order 4 agents not able to help me they pointing their fingers to bestbuy and best buy pointing their fingers to them purolator. No wonder why purolator received poor review 1.1 because it's true what ever the customers write a review its true base on my own experience.

Any shipments to us are lost or returned to sender. Purolator will not deliver to our address despite being located less than 1/2 mile from city limits. All other couriers deliver to us.

People who run individual drop-off locations are lovely. But Purolator as a company is absolutely terrible. They are completely uninterested in whether a package actually arrives. If you try to seek help, you get customer service agents who are allowed less autonomy than a bot, who obviously hate their job, and couldn't do anything to help you even if they wanted to, which they obviously don't.

Paid for overnight delivery from Vancouver to Montreal and 3 days later package still hasn't arrived. They want to blame customers for their lack of service, their customer service is pathetic and employees should learn that they work for the customer not for themselves. Even the post office does a better job and Purolator is a Canada Post company. Never use them much better and more dependable companies out there …. This company is embarrassment

If they go out of service, I won't be surprised at all, as how can you do terribly every step of the way and stay in business?! Their tech is horrible! It is supposed to send updates and it doesn't! Their delivery person doesn't buzz or knock and then marks it as "receiver not available". Their customer service doesn't have any info except what their outdated website shows! They leave a notification that you can pick up your package when and where but you go there and it is not there! I can go on and on about their awful service!

Absolutely the worst service I've ever experienced. The staff at this location are completely unqualified and lack even the most basic customer service and communication skills. I walked into the store with a simple request: to send a time-sensitive letter to Vancouver urgently. The woman working there (with blue/purple hair) clearly had no idea what she was doing. Instead of providing proper service, she lazily pointed me to the self-service kiosk and told me to do it myself. Great — she showed me how to fill out an online form any first-grader could figure out. I specifically told her I needed the package in Vancouver by tomorrow morning, and she confidently said, "No problem — just select 10:30 AM delivery." So I followed her instructions, paid $69, and left the store thinking the job was done. Minutes later, I get a call from her saying the driver is no longer available and that I need to come back to the store and take the envelope myself to the airport location — otherwise, it won't leave until Monday morning. Are you kidding me? I rushed back to the store expecting a solution. Instead, I was met with pure rudeness and zero accountability. I reminded her this wasn't my mistake, and she smugly replied, "I told you the solution — drive it to the airport yourself." When I asked for a refund so I could go to FedEx or DHL, she refused and said I used the "self-service," so it's not her problem. Let's be clear: SHE is the one who guided me to that kiosk. I didn't choose to do it myself — she practically insisted. Yet now she hides behind "policy" and throws the blame back at me. When I asked if they would compensate me for driving to the airport because THEY failed to do their job, she basically laughed it off. Then another guy named Rod got involved, and instead of fixing anything, he backed her up and repeated the same useless line: "Call customer service, or drive it to the airport yourself." No apology. No ownership. No help. I ended up driving it myself because I couldn't stand another second dealing with this level of incompetence. I'm demanding a full reimbursement, a formal apology, and a call from a manager immediately. This situation is completely unacceptable and I will be escalating it to the CEO's office. Avoid this location at all costs. The staff are dishonest, rude, and have no idea what they're doing. If I could give zero stars, I would.

I'll start by saying that I don't recommend contacting this company. They can never deliver a package properly. How many times have I had a delivery from this company? I had to pick up my package myself, wasting my time and money. Every time I deal with this company, their courier always says IMPOSSIBLE TO DELIVER, THE RECEIVER IS NOT AVAILABLE. I don't understand how they do it. They didn't even try to call me. There's no action on their part. Also, the support service only works with bots. This is the most terrible delivery company in the world. If you have any business with them, I feel sorry for you.

THEY REFUSED A PACKAGE CAUSE IT WAS TAPED ON BOX HE REUSED A BOX. HE WENT TO STAPLES THE DRIVER REFUSED IT. SINCE WHEN DID U REFUSE TAPED BOXES AND REUSED AND SO ON? THIS IS REDICULOUSE:

Medical devise for a diabetic promised to be delivered Friday 3 times "missed its connection"?!?!. In 5 days package has mot moved from its Concord location. It is Sunday now and my husband is still waiting. This is the most unreliable service we ever came across.

If I could give zero stars, I would. Purolator blatantly lied about attempting delivery—I was home the entire time, and no one knocked, rang the doorbell, or left a delivery notice. To make things worse, they provided no proof of their so-called attempt.

Instead of taking responsibility, they forced me to deal with a useless AI answering machine that did nothing but waste my time. After that, I had to sit on hold for an hour just to speak to a real person and reschedule the delivery

Today, I received the worst treatment and service a customer could get at the Purolator on 495 Sargent in Winnipeg. Between 4:30 and 5:00 PM, an employee told me I would have to pay an extra $1 for her to explain how to do the return process. She spoke loudly, and I cried. Zero stars for this woman and for Purolator for hiring someone like that. So, I went to another location to get it done as she was so rude that I didn't get to answer her. Wouldn't be easier to say "I cannot help with that. I'm sorry.", but she preferred to be rude in front of everyone. I do not recommend Purolator.

Worst service in the business. 1) 1cm of snow on 1/28 and they updated my delivery as no access to road. 2) last time i called customer service i requested a call back, which never came
I always cringe when I see that anything is being sent via purolator

The street and my driveay had some packed snow but it was fully accessible. I walked out on the street to check. I spoke with CS and they said it sounded like the driver did not want to deliver, they offered to file a complaint and asked for a redliver.

Purloator did not deliver my package again. Yesterday they could have but the driver canceled it at 9am. We had several inches of snow today, 1/29, i appreciate that the roads became bad. But they could have delivered it in the morning. Im 7 min from the sorting center and i should be at the begining of the delivery route. At about 330pm they canceled todays delivery due to the weather.

Purolator will now cost me 3 days at a minimum. This is a large, expensive delivery and someone has to be home to receive it.

I ordered a phone from Best Buy, but I haven't received it yet because of Purolator. They came to my address but didn't call me or make any effort to deliver the package properly. I needed the phone urgently, but their service has been very disappointing. I do not recommend this company.

I have two IMP documents to be delivered yesterday 13th Jan 2025 and today 14th Jan 2025.

I received the email that an Attempted delivery - the receiver was unavailable.

I work from home and there was no attempt made nor there are paper notes outside of my door knob How can Purolator give this False info.

This is the third time I had a BAD experience with them.

I did not choose their service they are tied up with government service like Ottawa BLS and Toronto Immigration service.

A sensitive company delivery, originating from Calgary, Alberta, January 7 11:56 am, destined for Edmonton, Alberta (300 kms), has still not arrived at its final destination as of 1:33 pm January 10. Furthermore, the Purolator delivery truck was spotted outside our address (final destination), on two different days. Each time, slowly driving by the address, then leaving the neighborhood, only to receive a notification later… 'Weather Delay: service will resume weather permitting'. It should be noted again… the delivery truck literally slowed at our address, then vacated. It should also be noted that the weather in Edmonton for the last 3 days has been perfect! No rain, no snow, no wind, no sleet! ZERO Stars! But I have to put one to continue with review! HORRIBLE service! No one there knows what's going on! Online Chat is garbage! 1 hour 45 minute on hold to talk to a human that knew absolutely nothing! I will NEVER EVER use purolator again! Amazon, FedEx, UPS, and Canada Post is making deliveries every single day in this neighborhood! What's your real excuse Purolator?

The worst courier I've encountered. I got "Attempted delivery - receiver unavailable" when I am just at the house waiting for them. I asked to schedule a redelivery. It did not arrive and was shocked to find an update the next day that "Attempted delivery - refused due to packaging issue". I wonder who the driver talked to coz as the receiver, I am sure it was not me. Their customer support (chat and calls) are just bots and you can't talk to a person. WORST COURIER!

I live in Red Deer, Alberta. I had my package delivered to my work, downtown. I received an email telling me my package would be delivered on December 17th. We are open this day. Randomly, the package was delivered on December 14th, no prior notice. Noone was there to take the package, so the delivery person left it outside on the sidewalk! DO YOU KNOW WHAT DOWNTOWN RED DEER IS LIKE?!?!?!? It would have been gone in minutes. Why would the delivery person not have left a "you weren't here, come and pick up your package at our depot" note?!

Website doesn't update. Weather delays? NOT! 3.5 hours on hold with 45 minute estimate before I gave up. Bot assistant doesn't understand sentences. Still waiting for my package. Customer service is NOT their priority. Gouging workers and lying to customers is.